Meet Atom from AVSTWe are excited to announce today the debut of the next generation of our best of breed UC platform – CX-Series  8.5.  This is the most comprehensive UC offering to date and directly answers the call for greater mobility, faster communications and support for cloud-based applications. 

A key component of CX-Series 8.5 is AVST's new individual UC productivity tool, Atom™, which delivers what Dave Michels, President of consulting firm Verge1, calls "A truly significant leap in enterprise communications.  Atom picks up where consumer-class services like Siri leave off." Atom's powerful, multilingual speech interface enables users to safely and efficiently complete tasks, while mobile or stationary, through simple speech commands such as: "Call John Smith," "Get new messages" or "Get my calendar for today."  

AVST has packed CX-Series 8.5 with the following new features: 

  • Multilingual Speech Recognition:  Multiple speech recognition languages are now supported to deliver speech-enabled Automated Attendant and Personal Assistant capabilities;
  • Federated Presence:  Integration with Microsoft® Lync®, Exchange and Office 365™ and Google® Apps to announce to callers a user's availability and expected return time;
  • Google Apps:  Enhanced support for Google Apps including integration to contacts, calendaring and unified messaging;
  • Location-Based Services:  The AVST mobile client can send a user's location to the CX server to automate changes in personal availability based on location;
  • Mobile System Administration:  A new web-based system administration application enables CX system administrators to perform key administrative functions from their mobile phones and tablets;
  • Federated Identity:  CX Web PhoneManager now supports single sign-on with Microsoft Active Directory®.

For more information about AVST's products, please visit the company website at

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Speech, Speech and more Speech. You don't want to miss this ALL NEW, 30-minute webinar. It's the 411 on Speech Automated Attendant and Speech-enabled Personal Assistant – both of which are native on the AVST platform. Save money by automating calls. Create more satisfying, self-service interactions. Deliver a natural language, human-like Personal Assistant to your mobile workforce.

Powered by Nuance, AVST's 15+ years of experience developing speech-enabled applications has led to a new twist on a Personal Assistant – meet Atom™, the Next Generation Total Office Manager. Plus, Atom is multi-lingual and speaks and understands your language.

  • Hear Atom's Real Voice; Live Demonstrations
  • Discover Speech Automated Attendant and Outside Caller Experience
  • Benefits of Integrating AVST's Speech Automated Attendant over other Solutions 

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IMG_1697Question: Why did UMass Amherst, the largest public university in New England, select AVST as their UC vendor of choice?

Answer: Resiliency!

With over 200 departments, 20,000 students and 5,000 faculty and staff spread over a 1,450-acre campus, AVST brought the greatest level of high availability and disaster recovery to support their uptime goal of 99.999 percent.

Centralizing your mission critical voice infrastructure into a Private Cloud UC deployment is a hot trend today, as it yields much these benefits – cost reduction, asset utilization and rapid deployment of new services – with some added benefits of security, resiliency and control. Watch this webinar to learn:

  • What Private Cloud means today and how it will evolve;
  • Resiliency: High Availability, Disaster Recovery & Virtualization options; and
  • Getting the cloud right – Private, Public or Hybrid cloud? 

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IMG_1704Looking to enhance corporate productivity and cut costs? Increasing business process efficiency by integrating communications with information is arguably the most powerful result that IT can deliver to any organization.

Customers will discover how to unlock the full power of the CX-E platform.  If you're considering AVST, you'll learn how CX-E can dramatically improve your enterprise's productivity by communication-enabling business processes today.

In this webinar attendees will hear real-life examples of: 

  • A major hospital chain reduced human latency through automation of information;
  • A university implemented outbound appointment reminders; and 
  • A large county enabled automatic information access and delivery to its customers. 


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IMG_1706The University of Toronto was established in 1827 and is a recognized global leader in research and teaching. The university expands across three campuses with nearly 11,000 faculty and staff members, as well as, 72,000 students. The University of Toronto needed a resilient platform that provided collaboration and UC solutions to meet their needs and objectives.

AVST’s CX-E was able to provide the university with the following solutions:

  • Consolidation into Private Cloud for Infrastructure Optimization
  • Improved Caller Experience with Call Processing
  • Minimized Training of Faculty and Staff
  • Provided UM to Keep Staff and Faculty Connected

For more details, check out our case study.

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Looking to make the most out of you Lync implementation, while leveraging your existing PBX? Watch our webinar, "Making Lync Your Softphone."  By utilizing AVST's Intelligent Gateway, you can:

  • Unlock the VoIP capabilities of Lync without upgrading or replacing your existing PBX;
  • Route incoming calls to user's Lync client;
  • Allow outbound calls from Lync to the PSTN;
  • Offer intelligent call routing based on your presence; and 
  • Learn the benefits of AVST's Intelligent Gateway over other solutions. 


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IMG_1695Receive "Investment Protection" with AVST! Protect your current TDM and IP-PBX telephony infrastructure all while upgrading your legacy voicemail system to a next generation unified communications solution. With 30 years of innovation and over 15 million customers worldwide, AVST is ranked as the #1 voicemail system most used, according to Voice Report's national PBX survey.

Don't miss this all new webinar to discover how to:

  • Economically transition your legacy voicemail and call processing solutions with minimal retraining;
  • Meet your mission critical centralized private cloud initiatives through its survivability, disaster recovery, scalability and virtualization options; and
  • Deploy advanced UC applications today regardless of your current or future IT infrastructure including:
    • Best-of-breed unified messaging
    • Advanced personal assistant, speech and mobile client to address the mobility requirements of your workforce
    • Rapidly integrate communications with information to optimize your business processes 

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IMG_1699Unified Messaging (UM) is a top consideration when selecting a UC vendor. AVST's experience designing UM solutions for thousands of customers globally over 20 years has led us to develop a short list of critical considerations.  When evaluating UM solutions, consider the pros and cons of the various UM deployment options and functionality. Plus, attend the live session and receive a free copy of the "Get Started: Unified Messaging Checklist."

In this webinar, AVST will discuss:

  • How to deploy UM in an evolving IT landscape from premise to cloud: Microsoft Exchange, Office 365, Google Gmail, IBM Lotus Notes or any IMAP 4 compliant email system;
  • Understanding different storage model approaches: single store vs. dual store to meet an organization's security, compliance and confidentiality needs.
  • Discover why AVST's UM solution has consistently been rated as best-of-breed in the industry
  • Enterprise mobility trends for 2013 and beyond


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Have you heard? AVST expands hybrid UC cloud support with its latest release: CX-E 8.2 SU3. While the majority of enterprise UC deployments today are premise-based (private cloud), 2013 is the year of the hybrid UC cloud. As a first step, a growing number of enterprises are deploying public cloud-based email services while leveraging their remaining mission-critical voice infrastructure on-premise. In support of this trend, CX-E can be attached to cloud email services such as Microsoft Office 365 and Google Gmail.

Watch this webinar to hear all about the most sought after features in CX-E 8.2:

  • Enhanced integration to Microsoft Office 365, including unified messaging, calendaring, contacts and message waiting indicator;
  • Got an iPhone or Android? AVST's native mobile clients transform the most popular smartphones into your very own Personal Assistant, plus, support for Google Android 4.1;
  • Strengthens its industry leading Private Cloud and Hybrid UC platform, with expanded virtualization and 30% overall capacity increase;
  • Intelligent Gateway for Microsoft Lync/OCS provides the perfect solution to connect a customer's existing telephony infrastructure with Microsoft Lync/OCS. Plus, follows users' availability for intelligent call routing;
  • New communication-enabled business process sample applications through UCConnect®; and more! 

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IMG_1701Today mobility is the game changer. With the rapid adoption of smart devices in the workforce, a new wave of mobile UC applications has emerged. From the Android to the iPhone – it's all about customer choice. In this session, AVST will separate fact from fiction, discussing how to best leverage mobility to accelerate the deployment of UC in your organization.

  • Current Mobility Trends and Their Future Evolution
  • How to Respond to the Bring Your Own Device (BYOD) Trend
  • AVST's New Native Mobile Clients





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