Blog

Is Your Business Ready For 2 Million Calls A Month?

Mobile device users are driving exceptionally high call volumes. AVST President & CEO Hardy Myers discusses why security and scalability are top of mind in an increasingly mobile world.  

One of AVST’s largest healthcare customers is now fielding nearly two million calls a month. Yes, two million. Many AVST customers in the financial, government, education, healthcare and other enterprise sectors [...]

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AVST Serves More Than 1,100 Schools and Universities

AVST Vice President of Marketing Denny Michael reflects on the education sector.

This month I’ve visited with hundreds of professionals from the education sector. AVST is currently participating in the ACUTA 2014 Fall Seminar in Boston and a few weeks ago we were at the EDUCAUSE Annual Conference in Orlando. Both events are geared toward IT professionals who serve schools, colleges [...]

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20 Million AVST Users Now in Action

AVST Vice President of Sales Sean P. Shaughnessy discusses why 2014 has been a year of company growth.

Last month we announced AVST had grown its user community to more than 20 million worldwide. This achievement is due, in large part, to valued partner relationships cultivated throughout AVST’s 30-year history. But more recently, we’ve also accelerated our R&D investments and marketing [...]

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Planes, Trains and Automobiles

AVST Vice President Denny Michael discusses the company’s busy fall tour schedule that includes a host of road stops and conferences across the country.

It’s been just a few days since we at AVST announced our new IP integration for Microsoft Lync 2013, and the buzz is on. Analysts who cover Microsoft are calling, partners are looking at the revenue opportunities, [...]

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8 Top Ways AVST Elevates Microsoft Lync

Tom Minifie, AVST’s Chief Technology Officer, discusses CX-E’s new IP integration for Microsoft® Lync® Enterprise Voice.

Microsoft’s increasing presence in the enterprise unified communications market has many companies now looking very closely at Lync Enterprise Voice as a PBX. Some businesses have moved  ̶  or are considering moving  ̶  to Lync as their sole PBX solution. Others are integrating Lync into [...]

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Healthcare IT Market Continues Rising, But Big Obstacle Remains

Denny Michael, AVST’s Vice President of Marketing, discusses how healthcare providers are overcoming a “major” technology constraint.

The healthcare IT market is on the rise and it’s no wonder. So many changes, so many issues to confront as medicine goes increasingly “digital.”

In its “Top health industry issues of 2014,” PricewaterhouseCoopers reported that in order for healthcare providers to succeed [...]

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How Virtual Personal Assistants Are Redefining Business

The surge of smart mobile devices has accelerated the adoption of personal assistants for business users. Below, Tom Minifie, Chief Technology Officer for AVST, answers questions about the growing trend of virtual personal assistants in the workplace.

Firstly, how do you define a “virtual personal assistant” for the business user?

Simply put, virtual personal assistants help workers to be more [...]

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UC Interoperability is Key for Government

Hardy Myers, AVST President & CEO, discusses why unified communications (UC) companies delivering on the promise of interoperability have a role to play in helping government become more efficient.

By its own account, the U.S. government admits that it has made some very costly IT mistakes. Instead of the remarkable technology advancements witnessed in the private sector, the U.S. Government’s Office of Management [...]

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Introducing the CX-Series 8.5

We are excited to announce today the debut of the next generation of our best of breed UC platform – CX-Series  8.5.  This is the most comprehensive UC offering to date and directly answers the call for greater mobility, faster communications and support for cloud-based applications. 

A key component of CX-Series 8.5 is AVST's new individual UC productivity tool, Atom™, which delivers what Dave [...]

Meet Atom from AVST

Best of Breed Speech with a Twist!

Speech, Speech and more Speech. You don't want to miss this ALL NEW, 30-minute webinar. It's the 411 on Speech Automated Attendant and Speech-enabled Personal Assistant – both of which are native on the AVST platform. Save money by automating calls. Create more satisfying, self-service interactions. Deliver a natural language, human-like Personal Assistant to your mobile workforce.

Powered by Nuance, AVST's [...]

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