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Gartner Predicts Cloud Telephony Spending to Surpass Premise in 2017

A shift is upon us. Are you ready?
Migration to Cloud delivery for new and replacement telephony is on the rise.

2017 will be a big year, where Cloud telephony and messaging sales surpass premise-based revenue for the first time. Cloud-based telephony and messaging represent the most significant opportunity, with end-user investments projected to rise to $13.25 billion in 2019, according to […]

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Tis the Season to Boost First-Time Call Completion

With today’s mobile-first mentality, call completion is no longer just a matter of sending calls to a single phone number. Employees are working from different locations, utilizing multiple devices – from desk phones and softphones to mobile devices.

To make call routing successful, the routing process needs to be automatic, not requiring any user involvement. The trick to doing this is […]

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AVST Makes Everyone an Executive

With all the consumer virtual assistants on the market – Apple Siri, Google Now, Amazon’s Alexa – aren’t you ready to adopt a personal assistant for your business life?

Meet Atom, your very own personal assistant. When AVST first introduced Atom in 2013, it was called a first in enterprise mobility. “With this latest release, AVST continues to leapfrog virtual personal […]

AVST Makes Everyone an Executive

Call Center for Skype for Business

Looking for a simple, affordable call center for Skype for Business?

Learn more by attending our AVST Live webinar this week, “Call Center for Skype for Business” this Thursday, August 27 at 10 a.m. Pacific.

Register here

AVST offers its TeamQ™ solution, a cost-effective call center for collaborative teams such as sales support, IT help desks, administrators, etc. These workers typically don’t operate […]

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Voicemail for Skype for Business

For organizations that want to use Skype for Business but don’t want to store all voice messages in Microsoft Exchange for confidentiality or compliance reasons, AVST is here to help.

AVST’s CX-E platform offers the first enterprise-class independent voicemail solution for Skype for Business.

Learn more about Voicemail options for Skype for Business to meet your compliance and confidentiality requirements by attending […]

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Automated Attendant and IVR for Skype for Business

Strengthen Skype for Business call handling with CX-E, enabling more than 10 million calls per month to meet the growing needs of the largest enterprises in the world.

Join us for an all new AVST Live Webinar “Auto-Attendant for Skype for Business” this Thursday, August 13 at 10 a.m. Pacific.

View Archived Webinar

To manage the complexity of inbound call requirements, CX-E delivers […]

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Windows Server 2003 End-of-Support is Fast Approaching: Minimize Your Security Risk Today

Don’t invite hackers to walk in the front door. With Microsoft’s end of Support for Windows Server 2003 on July 14, 2015, it’s time to properly assess the risk and consequences of running your voice applications on a soon to be end of supported Windows Server 2003.

After July 14, if a new security vulnerability is discovered in the code, there […]

End of support is fast approaching

Unified Communications is Helping Improve Healthcare

In highly mobile 24/7 environments, healthcare professionals have a critical need to connect with each other to ensure high quality patient care. Time wasted retrieving urgent messages and attempting call backs can impact life outcomes. Patients and their families also require access to medical staff and information in order to make important life decisions.

Unified communications (UC) applications, such as call control, […]

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Windows 2003 End-of-Support Countdown: Know Your Options

We’ve recently seen a significant number of businesses rushing to upgrade their legacy infrastructure in time to deal with the Windows Server 2003 end-of-support deadline that looms on July 14, 2015.

If your voicemail or call processing solution is still running on 2003, you’re probably thinking about what to do next. With no security fixes or support available from Microsoft after […]

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