Throwing small rocks into a stream and watching the circular ripples grow larger and larger, was one of my daily activities as a child. I was very intrigued by the effect the rocks created. Although the size of the rocks were minuscule, the impact they made were immense. Similarly, as the reality of what CallXpress can accomplish was realized in a room packed full of customers, the impact was immense. We want  users to be champions in their own organizations and have a considerable influence throughout their company. By applying new mobility solutions and business process enablement features on the CallXpress platform, we believe customers can do just that.

According to feedback acquired, this year’s Oasis was a great success. We received 100% positive response from our follow-up customer survey. One customer said, “What you put together at this year’s conference would have been hard to improve upon; great job!”   Another commented, “You packed a lot into the conference- it worked really well.” Throughout the conference AVST heard directly from customers on what their concerns were, ways they were implementing CallXpress, some of the challenges they faced and product development suggestions for the future.

Attendees were impressed with all the capabilities CallXpress provides. During the customer panel session, users discussed the value of CallXpress feature sets and the increased efficiency and productivity it provided their companies. Features such as personal assistant, unified messaging, single number reach, speech automated attendant and customized CEBP, were revealed to be highly effective tools in their organizations’ environments. During this particular session, a customer who was sitting to my right (and feverishly taking notes) turned to me and said, “This is going to be SO good for my job! I did not realize CallXpress could do all these things.” Another user was very impressed with the interoperability of CallXpress into a Microsoft OCS/Lync environment and shared this: “We are moving to an Office 365 / Lync environment this Fall so, the Lync integration session was very interesting”.  The ability to use CallXpress 8.2 as an Intelligent Gateway for those looking to integrate Microsoft OCS / Lync with their existing telephony infrastructure was seen as a very valuable tool.

Premium XpressCare and mobility were also discussed. Premium XpressCare entitles AVST customers who qualify, to receive direct technical support from AVST. Users talked in more detail about this during the roundtable sessions, as many were planning on purchasing it for their organizations. With various, new mobile features coming soon, customers were excited about the efficiency it would provide. As our President & CEO, Hardy Myers states, “Mobility is accelerating the deployment of UC.”

Attendees reported the roundtable sessions were the most beneficial. During this time users had the opportunity to discuss one-on-one with our Product Management, Professional Services, Sales Engineering and Executive teams. By asking questions, explaining their diverse situations and voicing opinions to AVST staff, a personal collaboration was created between the customer and the company. In addition to the customer panel and roundtable sessions, the conference also provided a networking lunch and two networking dinners. With all the opportunities to come together, we heard a lot of customers asking questions; who was using what, how they could implement it and how it was effective in their companies. From Web PhoneManager to UM to Speech (and much, much more) the power of CallXpress was understood and users were infused with a renewed excitement for what they could implement once back in the office.

The ability to provide customers specific solutions to be innovative influences in their organizations is a direct result of the interaction at the Oasis conferences. It allows AVST to better understand customer needs and  focus on products that will help organizations achieve greater productivity and efficiency in the future. Our hope is that by doing so attendees will become champions in their own companies.