Blog

Call Me, Maybe?

The single most frustrating aspect of using a phone is not being able to connect a call. Whether calling or receiving – cell phone, desk phone or softphone – the inability to reach out and speak with another person is supremely irritating. And needless. Intelligent unified communications applications can dramatically increase first-time call completion.

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Podcast: Speech Applications in UC

Tom Minifie, CTO of AVST, and Gary Audin, industry expert, discuss the practical reasons to add speech applications to your unified communications platform in this podcast hosted on Telecom Reseller. Recorded at NEC Advantage, Tom focuses on two uses:

Speech-enabled Virtual Personal Assistant (VPA) software
Speech-enabled Automated Attendant and Directories

Tom and Gary review the hard and soft ROIs for real-time […]

Speak Up at Navy Pier

Navy Pier was built 100 years ago along 50 acres of Lake Michigan waterfront. Originally an industrial port facility, Navy Pier has transformed over the century, becoming a top culture and leisure destination in Chicago. With boat trips, rides and a wide assortment of places to shop, eat and host events, Navy Pier attracts over 9 million visitors annually.

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7 Answers for UC Dilemmas

Where to invest your unified communications budget in 2017? How to maximize current infrastructure investments while transitioning to meet future UC technology demands?

Many organizations see a move to the cloud or Skype for Business in their future. But how do you protect your existing UC investments, maintain maximum flexibility for future IT decisions – Premise, Cloud or Hybrid – and […]

Riding the Wave in Unified Communications

I spent much of Q1 on the road. At every communications conference and show I attended, the persistent theme was disruption. Changes in technology, changes among the major vendors, changes in market demand. We’ve been watching this wave of change swell for most of the decade. In 2017, we’re seeing it accelerate.

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AVST, Cisco and Google: Setting the Standard in Education

In educational institutions across the country, technology is increasingly seen as a crucial enabler. IT staff are being tasked with implementing new digital technologies within existing infrastructure and creating a seamless user experience. Compatibility and interoperability have become key factors in this emerging educational environment.

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Private Cloud and Centralized Voice Infrastructure

Digital convergence, with a focus on communication, security and improved productivity, is a prime driver for enterprise technology investment strategies. Private cloud remains an ideal solution for enterprise and large organizations, and its adoption rate continues to grow. We recently hosted a webinar on this topic on AVST Live. The archived webinar is available for viewing.

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Planning an Effective UC Strategy

Shortly after attending Avaya Engage 2017, Hardy Myers, President and CEO of AVST, sat down with industry expert Phil Edholm of PKE Consulting to discuss the uncertainty in the communications marketplace. A webinar, Disruption and Disruptors: Future-Proof Your UC Strategy, emerged from those discussions.

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UC Disruption and Disruptors

The UC market is poised for rapid change in 2017 – more acquisitions and consolidations, new technologies, and the growing influence of cloud vendors. To assist IT leaders in effectively developing and evolving their UC strategies, AVST is teaming up with UC expert Phil Edholm to deliver a free educational webinar, Disruption & Disruptors: Future-Proof Your UC Strategy.

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