Message Archive for Compliance

Over the last few years, compliance, electronic discovery, regulatory inquiries, and retention policies have become common topics within the business environment. In fact, in December 2006, new US procedures went into effect that mandates all electronically stored information (ESI) is discoverable. Although there has been some debate on whether voicemail is included in this, companies must have a well defined electronic document creation, retention, and destruction policy for all forms of ESI.

AVST isn’t here to hand out legal advice on this issue. That’s what lawyers are for. However, AVST does spend a lot of time determining what we can provide within our products to help our customers solve these types of issues. In this case, we have elected to integrate with software designed for this purpose.

There are many products designed to help companies meet their compliance obligations. One such product is Symantec’s Enterprise Vault, the industry leader in e-mail and content archiving. Message archiving is already a common practice with e-mail systems. When companies deploy unified messaging (UM) in a server-based configuration, these archives can also include voicemail. However, many customers don’t deploy UM in this manner, or will want or need to archive voicemail with unique retention policies, separate from e-mail. To that end, AVST has worked with Vault Solutions to provide message archive functionality through integration with Symantec Enterprise Vault. The integration is provided by Vault Solutions’ Archive Accelerator product. With this combination, CallXpress voice messages are stored in the “vault” for future access.

To learn more about Archive Accelerator and support for CallXpress message archiving, contact Rick Ganis at rick@vault-solutions.com.

Related Articles:

• Federal Rules of Civil Procedure (FRCP)
• The Impact of the New FRCP Amendments on Your Business – An Osterman Research White Paper