Welcome to Hardy’s Journal

As the CEO of AVST, I have had the distinct honor of working with a remarkable group of individuals from both inside the company and within our channel and our end user customer base. During my tenure, I have also witnessed many significant corporate and product milestones that have continued to inspire me on both a personal and professional level.

On September 29^th of this year, we celebrated the fifth anniversary of the creation of AVST through the combination of AVT and Sound Advantage. I was fortunate enough to be a part of that productive acquisition, believing at the time, that if we followed our fundamental principles, we would be able to create an extraordinary product brand that would be the platform for delivering world class and continuous innovation to our customers.

As I write this blog post, I am reminded of the core principles of AVST and how they have led us to where we are today as a company and an extended community. The three foundational principles for AVST that we agreed to on that first day in September 2003 were:

1. We would build a world class communications software company that had respect for our customers and our employees as the dual paradigms for our success;
2. We would win by having the best products, the best service and a “Customer First, Always!” mentality; and
3. We would listen carefully to our end user customers and channel partners to ensure that we continue to deliver innovative solutions to meet our customers’ emerging communication requirements.

I am confident that the success that we have enjoyed as a company over the past five years is a direct result of the AVST team embracing these three overarching principles. With the recent launch of the AVST Community and CallXpress User Group, I am even more encouraged that we are, as a company, staying true to our core principles as we explore new avenues to keep our customers at the forefront of our product development and service initiatives.

After meeting with our inaugural CallXpress User Group members at the End User Conference in August, and witnessing their passion for the product, I am convinced that all CallXpress users will find peer support and expert advice within the AVST Community. From the legacy voicemail user migrating to CallXpress as their next generation solution to the multi-site administrator supporting a mixed Unified Messaging environment, Community members are encouraged to share information and contribute to the development of AVST’s products and services. I can assure you that we are listening carefully.

I am proud to be a member of the AVST Community and I look forward to sharing with you my insight on the communications marketplace in future posts.

Thanks again for your business and participation in the AVST Community.

Related Links:

• AVST Company Overview
• CallXpress User Forum

Sneak Peak:

• In Hardy’s next blog post he’ll be discussing the "Power of the Platform." In this informative article, Hardy will provide insight into the host of features that power AVST’s world-class Unified Communications platform.