Prospective AVST Customers Invited to Attend Technology Discussion

AVST is inviting all prospective customers to join its Senior Management Team for a Special Technology Discussion & Reception on November 3rd at the Intercontinental San Francisco Hotel.

Event Details:

TUESDAY, NOVEMBER 3, 2009

Discussion; 3:30pm – 5:00pm
Cathedral Hill Meeting Room, 4th Floor

Reception; immediately following from 5:00pm -7:00pm
Pacific Terrace Foyer

Click here to R.S.V.P. by November 2nd

Attending Senior Mangement Team:
Hardy Myers, President and CEO
Tom Minifie, CTO
Mike Berlin, VP of Sales
Denny Michael, VP of Marketing

Hotel Information:
Intercontinental San Francisco Hotel
  888 Howard Street
  San Francisco, CA 94103
  888-811-4273
The InterContinental San Francisco is adjacent to the Moscone West Convention Center

Click here to R.S.V.P. by November 2nd

Tune into AVST Channel on YouTube

In addition to our online presence on AVST Blog, Facebook, Twitter and LinkedIn, AVST has also branded a channel on YouTube to share videos with the AVST Community.  Over the past two months, over 10 new videos have been uploaded to the AVST Channel. 

 Watch AVST on YouTube

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers. Read the AVST Social Networking Blog Post

Legacy Voicemail Users – Know Your Options

Many IT professionals today are advocating the replacement of older voicemail systems that don’t support the mobile work force or are based on obsolete proprietary platforms or technology. Others, unfortunately, continue to bear the burden of the increased maintenance and support costs of legacy voicemail systems that simply do not integrate with new technologies within the organization, nor meet the needs of the modern enterprise.

If you are charged with researching a replacement solution for your first‐generation voicemail system, make sure you KNOW YOUR OPTIONS!

Look for a replacement to your current voicemail system that offers a flexible solution for integrating, automating and improving your business processes. CallXpress was built to achieve maximum return on investment by:

• Minimizing training by mimicking the Telephone User Interface (TUI) of your Nortel Meridian Mail, Octel Aria, Octel Serenade, and other popular first generation voicemail systems
• Leveraging the global administration capabilities of the CallXpress platform to reduce administrative cost
• Automating information delivery accessible to customers 24 x 7
• Allowing for customized IVR applications such as bank by phone, financial reporting, campus directory, 24-hour technical support line, and employee locator
• Providing notification to customers of timely information
• Intelligent routing of calls
• Streamlining message management through unified messaging

Related Links:

• AVST On-Demand Webcast – CallXpress 8 – Ideal Legacy Voicemail Replacement Solution
• Datasheet – CallXpress Legacy Voicemail Replacement
• Nortel Investment Protection Program Resource Library

Looking Forward to Gartner Symposium/ITxpo 2009

10 Key Advantages of CallXpress

1. Legacy call processing…If you are looking at replacing a legacy voicemail system, CallXpress offers two advantage sets. First, since CallXpress was on the market when the legacy system was originally purchased, it’s safe to say CallXpress can duplicate all of the functionality in use on the older legacy systems. When most of the new generation of voice messaging systems were created, little concern was given to matching the older legacy feature sets. With CallXpress, all of those features are still on the system. It’s nice to know there won’t be any nasty surprises when the system goes into service.
2. Legacy voicemail retraining…One of the barriers to replacing legacy systems has always been the need to retrain the users with a new telephone user interface. With CallXpress, emulation interfaces are available for the legacy systems you might replace allowing for a smoother transition.
3. Disparate PBXs…Customers with multiple locations face even more challenges then single-site customers. The flexibility you’ll find in CallXpress will make it easier to satisfy the needs of multi-site customers. For customers with more than one type PBX in their network, CallXpress’ ability to integrate to any type of telephone system will make early standardization possible.
4. Multiple and disparate e-mail environments…For those companies with multiple types of e-mail technology deployed, or those who forsee a migration to a new platform in their future, the fact that CallXpress integrates to all e-mail systems can make it easier to start the process of replacing their voice messaging infrastructure.
5. Centralized administration requirement…Those same multi-site customers will benefit from CallXpress’ ability to maintain multiple systems as if they were one using the system’s Global User Administration capabilities, as well as the fact that multiple systems deployed remotely now can be consolidated at a later date if the customer moves to a new centralized telephony infrastructure.
6. Transitional IPT deployment…Particularly, for those customers looking at a current or future migration to an IPT infrastructure, the fact that CallXpress not only integrates to the older TDM systems as well as all of the IPT systems, but that it can also support both system types ay the same time, makes it easier to plan and execute those types of migrations.
7. Unified messaging retention issues…For many customers, the prospect of implementing unified messaging brings with it concerns over the implications of storing voice messages on the e-mail server. With the flexible unified messaging architecture in CallXpress, customers can have complete control over the architecture used to deploy unified messaging.
8. Virtual desktop…For those customers with a mobile workforce, concern over how to increase the productivity of those workers can be addressed with the new presence and mobility features now available in CallXpress. CallXpress offers the most robust mobile presence and productivity package on the market today. 
9. A la carte feature delivery…Unlike many of the competing systems, the CallXpress licensing scheme allows for a truly a la carte approach to selection of solutions and features. Customers need only pay for those features they wish to deploy.
10. IT flexibility and economics…Throughout the process of selecting solutions and configuring deployment architectures, the IT departments will find that CallXpress is the most ‘LAN-friendly’ product on the market today. When it’s deployed in an enterprise, it fits into the environment like any other application server on the customer network, matching the IT department requirements for security, control and monitoring.

CallXpress 8 offers new Voice User Interface (VUI)

Did you know CallXpress 8 offers the option* to have integrated speech recognition?  By adding speech recognition to the system, users can be configured to use the new Voice User Interface (VUI) that allows them to navigate the features of their mailbox using spoken commands.

What is the Voice User Interface (VUI)?
Use easy to remember spoken commands to manage your messages, place calls to other system users, place calls directly to phone numbers and manage your mailbox settings completely hands-free to comply with government regulations when accessing your mailbox while driving.

• Easier to remember how to navigate as it uses commands that you would naturally say to perform actions
• Provides powerful features that would be difficult to use in a traditional DTMF TUI
• Most commands are the same as Seneca making it easy to transition from Seneca to the CallXpress VUI
• Utilize your 50 free UM & PA licenses to call contacts & manage your calendar from the VUI

* Speech Recognition is a licensed feature of CallXpress and is licensed on a per-resource basis.  Speech resources are pooled and allocated to ports as needed on a first-come first-served basis.