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7 Steps to Unified Messaging Success

7 Steps to Unified Messaging Success

Empower your workforce with the best communications tools available: in the office, on the road, or working remotely. Unified Messaging (UM) provides users with one central hub for all their messages – email, voicemail, fax – on the digital device they prefer. The right UM toolset can increase productivity, improve customer satisfaction, maintain high levels of reliability and security, and meet regulatory compliance.


7 Steps to Unified Messaging Success infographic

The AVST and TechTarget white paper, 7 Steps to Unified Messaging Success, provides more in-depth information on unified messaging, different environment and deployment options, and a guide to choosing the right vendor for your organization.

Microsoft Exchange Online UM

Microsoft announced the discontinuation of support for SBCs to connect third-party PBX systems to Exchange Online Unified Messaging in July 2018. What does this mean? Office 365 customers will no longer be able to directly connect 3rd party PBX systems with Exchange Online UM, and will have to implement an alternative approach in order to provide voicemail or unified messaging to their users.

While this announcement won’t affect the majority of the Microsoft world, it does impact a number of organizations and enterprises. Eleven months is a short time frame to purchase and deploy a solution, especially for a large enterprise.

Looking to continue to use your 3rd party PBX? AVST offers a solution that allows you to maximize your existing on-premise PBX investments, while leaving a smooth path forward to a Skype for Business in the future. AVST is currently offering a significant incentive to ease the economic impact of this UM challenge for enterprises.

AVST Live!

The next AVST Live! webinar is focused on organizations affected by Microsoft’s recent announcement: 4 UM Options for Microsoft Exchange Online UM Customers. The webinar is on Wednesday, August 9, at 10 AM Pacific / 1 PM Eastern. Like all our webinars, an archived version will be available soon after the live presentation and its question and answer period. We hope you’ll join us.

7 Steps to Unified Messaging Success

Email Compatibility

  • Delivers UM to multiple email systems simultaneously from Microsoft Outlook, Office 365, Google Gmail, and more

Telephony Interoperability

  • Integrates with all major telephony systems: Microsoft, Cisco, Avaya, Genband and more – premise and cloud


  • Offers flexible storage model options to meet organization’s compliance and security needs


  • Access Unified Messaging via desktop, web, phone, or any mobile device

Enterprise Impact

  • Reduce the impact on the LAN and email servers while complying with security requirements


  • Prevents the external distribution of confidential corporate voice messages


  • Supports call processing applications – take new messages, user greeting, and more – during a network failure

AVST and XMedius have joined forces to offer a suite of secure enterprise-grade communications solutions, built for any industry.