AVST in Higher Education: University of Washington
Not an easy assignment: Enhance a phone system with the latest communications technologies, with minimal disruption and training to 18,000 faculty and staff across 200 different buildings and off-site groups.
Universities are home to a large student, faculty and staff population. A campus communications solution must be able to support multiple colleges, departments, buildings and locations.
Campus Communications – Unified
When parts of the University of Washington’s telephony infrastructure began reaching end of life, their needs for a new solution were anything but simple. Interoperability was an absolute necessity. They didn’t want to put all of their eggs in one basket and be locked-in to a specific vendor. Also required of the new solution was a comprehensive collection of advanced UC applications, including robust mobility features.
They wanted a solution that would evolve with their changing IT infrastructure. The new communications applications had to easily integrate with the University’s existing Avaya IP and digital telephony systems, as well as deliver unified messaging to its mixed email landscape — Google Gmail, Microsoft Exchange, and Office 365 in their future.
Downtime is Not an Option
Departments like financial aid, healthcare, and student resource centers have to keep their communications open. With University of Washington’s high call volume of up to 300,000 calls per month, the university needed a scalable and resilient solution.
The University of Washington is home to the only designated Level 1 adult and pediatric trauma and burn center in the state of Washington – Harborview Medical Center. Because downtime is not acceptable, UW deployed CX-E and Neverfail, with two Call Servers and a hot-standby System Server, to achieve high availability. Through proactive real-time monitoring of the hardware, software and network environment, the system predicts issues and corrects them before they have an impact on users.
- Intelligent Virtual Personal Assistant
- Mobile Client with Secure Messaging
- Informal Call Center
- Speech-Enabled Automated Attendant
- Outbound Notification
The University of Washington is just one example of AVST’s experience in higher education. We offer a flexible solution of best-of-breed UC applications for any industry. To learn more about the University of Washington deployment, download the case study.
Our free AVST Live! webinar next week looks at an alternative unified messaging software solution in the wake of the Microsoft announcement of discontinuation of support for SBC to connect 3rd party PBX systems to Exchange Online UM. Our goal is to provide a smooth path to a Skype for Business, Teams and Office 365 future, without disrupting your operations today.
Options for Microsoft Exchange Online UM Customers will be presented on Wednesday October 18, 2017 at 10 AM Pacific / 1 PM Eastern. As with all our webinars, an archived version will be available soon after the live presentation, and its question and answer period. We hope you’ll join us.