Microsoft Exchange Online UM News: More Than Just an Extended Deadline

Microsoft Exchange Online UM News: More Than Just an Extended Deadline

Microsoft recently announced that as of April 30, 2019, they are ending support for Session Border Controllers (SBC) that connect third party PBXs to Exchange Online Unified Messaging (UM).

In July 2017, Microsoft made their original announcement explaining they will end SBC support with four migration options, with a different, much sooner deadline: July 2018. But after talking with customers and partners, Microsoft recognized that this timeframe was too aggressive for many organizations. This extension gives customers more time to plan and budget their migration, but with three options now, one less than originally announced.

What are Your Microsoft Migration Options Now?

Today, Microsoft has narrowed their qualified options to the following:
Microsoft's 3 options for Exchange Online UM

  • Office 365. Complete migration from third party on-premises PBX to Office 365. This would include the enterprise voice workload and Cloud Voicemail.
  • Skype for Business Server. Complete migration from third party on-premises PBX to Skype for Business Server and voicemail supported by the server.
  • Third Party Voicemail System. For customers with no Skype for Business Server deployment or for whom the solutions above are not appropriate, implement a third party voicemail system.

Three Recommendations from Microsoft

Microsoft originally announced four options, however in this latest announcement they narrowed the options down to three. Microsoft is no longer recommending a 3rd party connector.

Microsoft clearly states:

“In past communications, customers may remember that we discussed another alternative which included voicemail routing. These solutions involved vendors who rely upon Skype for Business and Exchange UM for the solution. It’s important to note that Microsoft does not certify these solutions. There may be impact to these 3rd party solutions as we evolve our architecture for voicemail.”

Exchange Online UM - New Deadline

Take a look at our Quick Guide: Understanding Your Microsoft Exchange Online UM Options, to see an overview of this Microsoft announcement.

Why CX-E?

Third Party Voicemail System. If your enterprise is not ready to migrate existing PBX investments to Microsoft, CX-E simultaneously integrates to your on-premises PBX/IP-PBX and to Exchange through EWS and Graph API’s. This allows you to leverage your existing premise-based PBX – Cisco, Avaya, Mitel, you name it. CX-E enables you to continue using Exchange UM Outlook forms, allowing for minimal disruption to your organization.

Future-Proof Your PBX Investments

CX-E is built with interoperability as a foundational capability. CX-E is ideally suited to ease the transition to future technologies – connecting to your IT infrastructure today and evolving with the changes of tomorrow. Premise or cloud, it all starts with CX-E’s unique interoperability with all leading telephony systems.

AVST Live!

AVST, an XMedius Company, is proud to be part of the Microsoft Partner ecosystem. We hold Gold Communications and Messaging Competencies for CX-E, distinguishing ourselves in the top 1% of the Microsoft Partner ecosystem. Join our webinar, Options for Microsoft Exchange Online UM Customers, on Wednesday, May 9 at 10:00 AM Pacific / 1:00 PM Eastern to learn more. The webinar will feature Microsoft’s migration options to help you make the best decision for your organization.