CallXpress Training and Documentation Gets an “Upgrade” too!

What’s new to CallXpress 8 Training or Documentation – for AVST Resellers and CallXpress customers

CallXpress 8 has been out for just a short time, and already I’m hearing rave reviews from our students and end-users about the breadth and quality of enhancements we’ve made to the product. No doubt Speech sparks the most interests in our classes, as students can’t wait to start playing around with the speech-enabled call processors and the voice recognition. We now train Speech in our Administrator and Core Technical courses, rather than separately like we did for the previous version. So if you’ve been wanting to see Speech in action and learn more about it, get signed up for one or both of those courses.

Also new to CallXpress 8 Training is our FastTrack course, which is designed to bring reseller technicians up to speed on the changes since version 7. A passing score on the accompanying exam allows students to become certified on CallXpress 8.

Please note: the FastTrack course is recommended only for reseller technicians who are already certified on version 7. A current certification is required in order to become recertified.

The course is broken out into seven lessons:

1. Introduction to CallXpress 8
2. Upgrading from 7.91 to 8
3. Understanding the new Interface
4. Working with Speech
5. Devices and Availability
6. Multi-Server Configuration
7. Upgrading from Web PhoneManager

So far, we’ve had a few hundred technicians take advantage of this course. If you haven’t enrolled yet, please download the latest training registration form from PartnerXpress and send it in!

New to CallXpress 8 Documentation we have a number of items:

• CallXpress Editable Pocket Guide – created as a request from our end-user community, this tri-fold document covers the telephone user interface menu. It’s delivered in Microsoft Word to allow you to make your own customizations and edits as you see fit.
• Voice User Interface QRC – with Speech integrated into CallXpress, this quick reference card shows the most common commands.
• Mailbox Archive Utility OLB – this online book explains how to backup and maintain mailboxes in CallXpress
• System Backup and Restore OLB – this online book covers everything you need to know to keep your CallXpress system backed up and safe.
• CallXpress Automatic Speech Recognition Guide – this guide covers everything related to Automatic Speech Recognition (ASR), including concepts, licensing, requirements, installation, and troubleshooting.

And as always, we’ve updated and rewritten many of the legacy documents to address the numerous enhancements in CallXpress 8. If you have any comments, questions, or recommendations for our Training or Documentation, please send me an e-mail.

Related Links:

• CallXpress Online Technical Training Datasheet
• CallXpress End User Materials