UCConnect launches as part of AVST Developer Network

What is UCConnect™?

UCConnect is a Microsoft® .NET development framework (SDK) for CallXpress 8 used to create custom UC solutions including call processing applications, notification and alerting applications, and other customer or vertical market-specific information access and delivery applications commonly referred to as Communication-Enabled Business Processes, or CEBP.

Access to UCConnect is limited to members of AVST’s new Developer Network (full program launching Q1/2010).

To join the AVST Developer Network, complete this online form and an AVST representative will contact you with full program details. For more information, please contact AVST at ucconnect@avst.com.

• Full Program Launching Q2/2010 – Register now and be the first to reap the benefits:
• FREE to join for developers, customers, resellers, technology partners and consultants
• Utilizes Microsoft .NET development tools to create custom UC applications for CallXpress 8
• Downloadable code samples
• Training – tips and tricks + online training videos
• Developer’s community to share ideas

Click here to learn more about the AVST Developer Network.

Legacy Voicemail Users – Know Your Options

Many IT professionals today are advocating the replacement of older voicemail systems that don’t support the mobile work force or are based on obsolete proprietary platforms or technology. Others, unfortunately, continue to bear the burden of the increased maintenance and support costs of legacy voicemail systems that simply do not integrate with new technologies within the organization, nor meet the needs of the modern enterprise.

If you are charged with researching a replacement solution for your first‐generation voicemail system, make sure you KNOW YOUR OPTIONS!

Look for a replacement to your current voicemail system that offers a flexible solution for integrating, automating and improving your business processes. CallXpress was built to achieve maximum return on investment by:

• Minimizing training by mimicking the Telephone User Interface (TUI) of your Nortel Meridian Mail, Octel Aria, Octel Serenade, and other popular first generation voicemail systems
• Leveraging the global administration capabilities of the CallXpress platform to reduce administrative cost
• Automating information delivery accessible to customers 24 x 7
• Allowing for customized IVR applications such as bank by phone, financial reporting, campus directory, 24-hour technical support line, and employee locator
• Providing notification to customers of timely information
• Intelligent routing of calls
• Streamlining message management through unified messaging

Related Links:

• AVST On-Demand Webcast – CallXpress 8 – Ideal Legacy Voicemail Replacement Solution
• Datasheet – CallXpress Legacy Voicemail Replacement
• Nortel Investment Protection Program Resource Library

E-2000 R5 server is now available for use with CallXpress 8 systems.

The E-2000 is an ideal server for a variety of CallXpress 8 deployments including:

• System Server
• Neverfail® Server
• Call Server or Combination (Call Server and System Server) with an IP integration
• Small to medium sized installations with an analog or digital integration(s)

Related Links:

E-2000 R5 Server Datasheet

AVST Software Versions and Support Timelines

AVST standard practice is to support product software versions for five years from date of release.  Discontinued products are supported for seven years from their discontinuation date.

as of May 18, 2009

CallXpress is a Good Match for any E-mail System

Did you know CallXpress unified messaging integrates with virtually any e-mail environment including Microsoft Exchange, IBM Lotus Notes, Novell Groupwise, Mirapoint, and any IMAP compliant e-mail system?

And if your company uses multiple e-mail environments, CallXpress can deliver unified messaging capabilities where competitors cannot!

Click here to view the CallXpress 8 and CallXpress 7.91 e-mail access specifications.

Leverage 2nd Nature® to provide single point of administration

AVST has entered into a partnership with Unimax Systems Corporation.  AVST CallXpress customers can leverage Unimax’s flagship product, 2nd Nature, to provide administrators with an interface for single point of administration to manage CallXpress, their PBXs and other critical business systems. This enhances productivity by providing administrators an enterprise-wide, synchronized view of all users and system profile data including phones, classes or service, voice mailbox settings, voice distributions list, and more.

Key benefits:

• Reduces operational costs by reducing repetitive processes and creating automation
• Increases visibility by providing enterprise-wide, synchronized view of CallXpress, PBX systems and other critical business systems
• Increases security by providing role-based permissions of voice operations

Requirements:

• Unimax’s 2nd Nature release 6.8 currently supports CallXpress 7.91

Related Links

• Unimax Systems Corporation

 

Achieve High Availability and Disaster Recovery with CallXpress 8

AVST products are known for delivering the highest levels of reliability. CallXpress 8 continues the tradition by protecting your most mission critical communication applications 24 X 7. Through a robust multi-server architecture, CallXpress is designed to avoid business downtime, keep users constantly connected and provide IT administrators with the confidence that their system remains healthy.

CallXpress offers a variety of deployment options that support many different emergency preparedness and business continuity initiatives:

• Multi-Server
• Multi-Server with Neverfail®
• Redundant Server Components
• Built-in System Reliability

Related Articles:

• CallXpress 8 High Availability Datasheet

CallXpress Ranked #1 Again

The Voice Report’s February 2009 National PBX Survey confirmed CallXpress as the primary voicemail system in use by its respondents.

Feb. 26, 2009 (Vol. 30, No. 5)
Source: Voice Report’s 2009 National PBX Survey

CallXpress Supports RightFax 9.4

New installation, fault tolerance, and reporting features for RightFax 9.4 provide a lower total cost of ownership and improved compliance.

Advantages of RightFax 9.4 include:

• Streamlines and simplifies installation, deployment and adoption
• Eases system management tasks for IT
• More user friendly fax management for end users
• Enhances reporting for better control, audit trail and security
• Improved OCR accuracy

Interested in evaluating RightFax 9.4?

Contact your reseller and ask about the 30-day RightFax demo package.  The demo package includes RightFax Enterprise Server, Exchange and Notes Modules, PDF Module, and support for 4 fax channels and 20 users.

Related Links:

• RightFax Datasheet
• Open Text (formerly Captaris)
• CallXpress Fax Resource Center

CallXpress Backup Options

 Did you know there are four options for backups in CallXpress?

1) Physical copies done manually
2) Third party backup software
3) Import/Export of Users
4) Archive Utility

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