There are Four Ways to Play Voice Messages on a BlackBerry

There are four basic ways to access a voice message on a BlackBerry device:

1. Play message attachments sent using the BlackBerry Enterprise Server
2. Play message attachments sent using the BlackBerry Internet Service
3. Play the message through the telephone interface
4. Access the message through a web browser and e-mail web application

CallXpress can support any or all of these message access technologies for BlackBerry users.

1. Play message attachments sent using the BlackBerry Enterprise Server – Some devices are capable of accessing and playing voice messages that are sent to the device as e-mail attachments (only the most recent versions of the BlackBerry devices, see list below).  If the user’s device supports opening and playing wave file e-mail attachments ad the BlackBerry Enterprise Server supports the correct type of attachment (requires version 4.1, SP 2 or higher), users can play the message directly on their device. Keep in mind, unlike some other mobile devices, BlackBerry devices do not automatically download the e-mail file attachments. They remain on the BlackBerry Enterprise Server until the user goes to access them. This can lead to some delay in playing the messages.The following BlackBerry devices support playing wave file e-mail attachments:

   BlackBerry 8130
   BlackBerry 8310
   BlackBerry 8320 running software 4.2.2 or later
   BlackBerry 8830 World Edition
   BlackBerry Curve 8300
   BlackBerry Pearl 8100
   BlackBerry Pearl 8120

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