General Availability of CallXpress 7.92

AVST is pleased to announce the general availability of CallXpress 7.92. CallXpress 7.92 builds upon CallXpress 7.91 by:

• Combining all of the updates that have been released for 7.91 into a single install
• Adding support for Lotus Notes 8.5
• Updating the Mitel MiTAI SDK for improved performance and stability in certain customer environments
• Updating the Dialogic software for improved performance and stability on systems with quad-core processors

Customers may upgrade to CallXpress 7.92 through December 31, 2009. After that, CallXpress 7.92 is End of Sale and will only be available to XpressCare covered customers already at 7.9 or 7.91.

Please refer to the AVST Customer Product Bulletin #128 for additional details including CallXpress 7.92 product lifecycle information.

AVST Announces Plans For 2010 End User Seminar Series

Conscious of the current global economy and its effect on our customers, AVST has decided to take a brief pause from hosting our annual conference to focus efforts on expanding  the benefits of the AVST online community.  During this time, we have been talking to customers from around the country about options for the 2010 CallXpress End User Conference.  The feedback has been consistent – end users want to participate, but they are limited by corporate travel restrictions.

So, AVST has decided to change the format of the CallXpress End User Conference in 2010 to ensure we provide as many customers as possible with the opportunity to connect and collaborate with their peers.  Instead of requiring end users from all over the world to travel to a single location, starting in Spring 2010, AVST will be taking the show on the road and offering a series of 1-day end user seminars across the U.S. The multi-city tour will allow users to come together at regional venues to share ideas and expertise with other users, as well as provide access to AVST executives and product specialists in a small group environment.

The final cities will be announced on AVST Blog soon…stay tuned for more information!

CallXpress 8.1 Announced

Continuing on the success of the CallXpress 8 platform, AVST is pleased to announce CallXpress 8.1.

Feature highlights:

• Tertiary System Server for CallXpress high availability solution to meet organizations’ disaster recovery initiatives
• Enhanced unified messaging for IMAP to support Google Gmail and other secure IMAP e-mail servers and services
• Lotus Notes 8.5 support for unified messaging users
• Windows 7 Professional support for end-user and administrative client applications
• AVST Developer Network featuring UCConnect, a Microsoft .NET development environment used to create custom applications. Click here to learn more or join the AVST Developer Network.  

In a recent report entitled “Critical Capabilities for Corporate Telephony,”¹ leading industry research firm Gartner identified architecture, scalability, high availability, and UC integration capability as the primary critical capabilities for building next generation corporate telephony.  These four critical capabilities are also the core framework of the CallXpress 8 platform.  To learn more about the CallXpress platform, visit the AVST website, or read CallXpress 8.1 news release.

CallXpress 8.1 is scheduled for general availability in Q1 2010 through AVST’s established reseller channels.

¹ _{Gartner “Critical Capabilities for Corporate Telephony”, by Jay Lassman and Steve Blood.September  11, 2009}

Prospective AVST Customers Invited to Attend Technology Discussion

AVST is inviting all prospective customers to join its Senior Management Team for a Special Technology Discussion & Reception on November 3rd at the Intercontinental San Francisco Hotel.

Event Details:

TUESDAY, NOVEMBER 3, 2009

Discussion; 3:30pm – 5:00pm
Cathedral Hill Meeting Room, 4th Floor

Reception; immediately following from 5:00pm -7:00pm
Pacific Terrace Foyer

Click here to R.S.V.P. by November 2nd

Attending Senior Mangement Team:
Hardy Myers, President and CEO
Tom Minifie, CTO
Mike Berlin, VP of Sales
Denny Michael, VP of Marketing

Hotel Information:
Intercontinental San Francisco Hotel
  888 Howard Street
  San Francisco, CA 94103
  888-811-4273
The InterContinental San Francisco is adjacent to the Moscone West Convention Center

Click here to R.S.V.P. by November 2nd

Tune into AVST Channel on YouTube

In addition to our online presence on AVST Blog, Facebook, Twitter and LinkedIn, AVST has also branded a channel on YouTube to share videos with the AVST Community.  Over the past two months, over 10 new videos have been uploaded to the AVST Channel. 

 Watch AVST on YouTube

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers. Read the AVST Social Networking Blog Post

Looking Forward to Gartner Symposium/ITxpo 2009

AVST: The Future Proof Choice

In the wake of Nortel’s recent news, now more than ever, it’s important to invest in applications that can support your existing Nortel^® circuit-switched PBX solution and IP-PBX solution, as well as the solution you choose in the future. While you can’t afford not to think about your future Nortel replacement strategy, performing a massive technology refresh overnight is probably not an option. CallXpress^® facilitates a painless migration with the following benefits:

• Name your telephony system — CallXpress integrates with it. CallXpress offers the broadest interoperability of any enterprise class solution with over 250 TDM, IP-PBX, and Centrex integrations to Nortel, Avaya^®, Alcatel^®, Cisco^®, NEC^®, Siemens^®, Mitel^® and more.
• AVST offers a Future Proofing Guarantee. We understand the PBX you have today might not be the one you have tomorrow. Our Future Proofing Guarantee provides a free PBX software integration when you are ready to transition to IP or planning a change to your existing switch.
• CallXpress uniquely supports up to 10 different telephony integrations on a CallXpress system.

The following limited time future proof incentives are being offered to Nortel customers who want to enhance their communications infrastructure with CallXpress.

Stimulus Package Pricing

CallXpress offers stimulus package pricing including advanced call processing and voicemail functionality, plus 50 unified messaging and personal assistant user licenses.

Free Alternate Telephone User Interface (TUI)

Select from a variety of TUIs that mimic the Nortel Meridian Mail, Octel®, and other popular first generation voicemail systems to minimize re-training.

Free On-line Administrative Training Course

Administrators can quickly learn to configure and maintain their CallXpress system in this self-paced web training course.

Future Proofing Guarantee

Unique lifetime Future Proofing Guarantee provides, with certain limited exceptions, an IP or TDM software integration at no additional charge when a customer is ready to transition to one of the many industry-leading IP and TDM telephony solutions that AVST supports.

To learn more about the Nortel Investment Protection Program from AVST, please visit the Nortel Investment Protection Program website.

Related Links:

• Nortel Investment Protection Program Brochure
• AVST Announces Nortel Investment Protection Program Press Release
• Free educational webinar hosted by Voice Report titled “The Nortel Auction: Get Ready for an All-New Enterprise PBX Market"

AVST Live! Educational Webinar Series Announced for CallXpress User Group Members

Extend the Power of the CallXpress Platform and Put Your Productivity Into Overdrive

In today’s challenging environment, your organization needs to get more work done with less resources and time. The CallXpress Unified Communications platform turns your telephone system into a productivity tool. With nearly 30 years of innovation excellence, AVST is focused on delivering solutions that increase user and business productivity.

In addition to the powerful suite of Unified Communications applications that provide the foundation for the CallXpress 8 platform — advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification capabilities — AVST partnerships provide several innovative technologies to develop custom solutions to further extend the power of the platform.

Want to learn more about the options available to you as a CallXpress customer? Register to attend our free educational webinar series discover how you can make the most of your existing CallXpress system.

Join AVST and Product Experts from Open Text Corporation, Unimax Systems Corporation and Vault Solutions LLC for a Series of Educational Webinars Demonstrating the Interoperability of CallXpress

The upcoming AVST Live! webinar series includes the following partner sessions:

• “Top Reasons to Implement a Fax over IP Solution” presented by Open Text Corporation – Tuesday, August 18, 2009, 11:30 a.m. Eastern/8:30 a.m. Pacific
• “Unify and Simplify the Administration of Your Telephony and Business Systems” presented with Unimax Systems Corporation – Wednesday, August 19, 2009, 2 p.m. Eastern/11 a.m. Pacific
• “Don’t Put your Corporate Data at Risk!  Archive, Retain and Discover Your CallXpress Voicemail Messages” presented by Vault Solutions LLC – Wednesday, September 9, 2009, 2 p.m. Eastern/11 a.m. Pacific

Click here to learn more and register

3 Easy Ways to Provide Input and Contribute to the Development of AVST Products

If you are a current CallXpress customer who appreciates the opportunity to provide input and contribute to the development of AVST products, then you’ll want to make sure you’re taking advantage of the following 3 opportunities:

Become an active member of  the CallXpress User Group www.avst.com/forum/help.asp
Complete our Customer Survey and let us know how you’re using CallXpress www.avst.com/endusersurvey
Sign up to be a Beta tester for future CallXpress releases To apply to be a CallXpress beta site, please contact your AVST Authorized Reseller.

Discover the Difference in CallXpress 8

If you’ve read my recent blog posts and/or checked out our new CallXpress Resource Center on AVST.com, then you’re already aware that there is a wealth of information posted about the architectural changes and feature enhancements that we’ve incorporated into CallXpress 8.  From new feature and benefits pages to an enhanced 12-page brochure, our marketing team and product management staff have done their best to ensure you have all the information you need to make a thorough evaluation of this power new Unified Communications platform.

If you’re still unclear as to why you should upgrade to CallXpress 8, or if you’re wondering if there is really a need for more features and functionality, then I think you’ll be interested in checking out the two new presentations that our Director of Sales Engineering, Neil Bulter, has put together to help new and existing customers Discover the Difference in CallXpress 8.

Click here to view these short and insightful presentations:

• Discover the Difference – Why Upgrade to CallXpress 8
• Transform Your Voicemail – Why CallXpress 8 is the Perfect Legacy Voicemail Replacement
• About AVST – An introduction to AVST and CallXpress 8

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