CallXpress 8 is Now Shipping

Loyal AVST Blog readers will be happy to know that CallXpress 8 is now available for shipment!

If you are a CallXpress customer with a valid XpressCare contract, you are encouraged to contact your Authorized AVST Reseller to find out how you can upgrade to the most feature rich release in the history of AVST.

Related Links:

• CallXpress 8 Press Release
• Why upgrade to CallXpress 8?
• CallXpress 8 Unifying Communications Brochure
• High Availability Datasheet 
• Personal Assistant Datasheet 
• Legacy Voicemail Replacement Datasheet
• Archived Webinar: Overview of CallXpress 8 - exclusively for CallXpress User Group Members

Please note, AVST will continue to offer CallXpress 7.91 for customers who have standardized on CallXpress 7.91.

 

AVST Continues to Expand Relationship with NEC

Did you know AVST is a member of NEC’s UNIVERGE Solutions Partner Program?  As a participant in the program, it is our goal to deliver products with tighter integration to NEC communication products.  This expands a relationship between AVST and NEC that spans more than 8 years, offering more choices, ease of use and return on investment for companies looking to upgrade their communications systems. The UNIVERGE Solutions Partner Program is a collaborative technical and marketing program established by NEC to create new solutions through integrating partner products (hardware and/or software) with NEC communication products.

FAST FACT: CallXpress is tightly integrated into the NEC product portfolio, supporting NEC TDM and IP telephony switches with the ability to support up to 10 integrations on a CallXpress system. NEC has also integrated their MA 4000 with CallXpress to provide system administrators with one application to manage user information across multiple communication applications.

This week (May 17-20), several AVST staff members, including President and CEO, Hardy Myers, will be on hand at the NEC User Group Conference to help celebrate the organization’s 25th Anniversary at the Hyatt Regency O’Hare in Chicago.  As an event exhibitor, AVST will be demonstrating the benefits of advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification to increase user and business productivity.  Delivering on our commitment to educate the market on the benefits of Unified Communications, AVST will also be participating in a breakout session during the conference.

So, if you’re attending the conference, make sure to stop by booth 112 for a sneak peak of CallXpress 8, or mark your calendar for Monday,  May 18 , at 2:45 pm. to attend Hardy Myers’ presentation in the Malpensa Room entitled, "Ten Steps to Securing a Strong ROI on Your Legacy Voicemail Migration to Unified Communications."

For more information about the 25th Anniversary NEC Users Group Conference, click here.

AVST Gets “Social”

In addition to the online AVST Community, we have expanded our social networks to include a Facebook group, LinkedIn group and Twitter page.

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers.

We invite you to join us on these new networks and help us spread the word about the AVST Community! 

AVST on Linkedin 

Join the official AVST CallXpress LinkedIn group by clicking here. Once you have logged in, you will be given the option to join the group.

AVST on Facebook

View AVST on Facebook by clicking here. To become a FAN of AVST on Facebook, click here, login into your Facebook account and select the "Become a Fan" button at the top of the screen. 

AVST on Twitter 

Do you tweet?  Click here  to view AVST’s Twitter feed and add AVST to your favorites list!

AVST Blog

Tune into the AVST blogs where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace.

CallXpress User Forum

Get connected with other CallXpress users by joining the CallXpress User Forum.  Members can post questions about CallXpress and discuss tips and tricks with their peers.

Tom Minifie Live from VoiceCon Orlando 2009

CallXpress 8 was a HIT at VoiceCon Orlando 2009.  Check out the video below of Tom Minifie, AVST CTO, being interviewed by Eric Krapf about CallXpress 8.

Related CallXpress 8 Launch Material:

• CallXpress 8 Unifying Communications Brochure
• High Availability Datasheet 
• Personal Assistant Datasheet 
• Legacy Voicemail Replacement Datasheet 

CallXpress 8 Launch Fun For All!

While it’s easy to imagine why my AVST colleagues at VoiceCon are having a blast spreading the word about CallXpress 8, I didn’t want anyone to think that those of us left behind at the corporate offices are any less gleeful or proud of this momentous occasion!

Here’s a picture of some of the Foothill Ranch staff celebrating today’s CallXpress 8 launch.

 

And two pictures of our new tradeshow booth introducing CallXpress 8 being displayed at VoiceCon Orlando 2009:

          
 
This next generation of CallXpress is truly the most significant release for AVST thus far thanks to the outstanding efforts by our development team, collaboration between AVST and our reseller channel, as well as input from our valued customers.

THANKS to EVERYONE who made this release possible!  We believe and hope you agree that CallXpress 8 will bring many new success stories to the AVST Community!

Related Article:

• Communications ROI & Results are the Focus of VoiceCon Orlando 2009

Related CallXpress 8 Launch Material:

• CallXpress 8 Unifying Communications Brochure
• High Availability Datasheet 
• Personal Assistant Datasheet 
• Legacy Voicemail Replacement Datasheet 

 

Ten Fast Facts for CallXpress Users

 1. AVST enhances CallXpress with Speech-to-Text.

• With GotVoice®, CallXpress users can receive their voice messages in text form on their mobile device or their computer. Now you are able to quickly view the content of your voicemail messages when access to audio is prohibited or a challenge to access.

• As regulatory compliance requirements become a bigger issue for enterprises around the globe, we are providing  you a solution that ensures voicemail messages can be archived, retained and discoverable as needed.  Message archive functionality is now available for CallXpress through integration with Symantec Enterprise Vault, provided by Vault Solutions’ Archive Accelerator product.

• AVST was ranked #1 for the most complete Unified Messaging (UM) solution on the market today, evaluated against 16 other UM providers including Avaya, Microsoft, Cisco and Nortel.
• AVST is a Leader in Gartner’s report for Voicemail, UM, Notification, and Personal Assistant. (2007 Gartner Inc. "A Framework for Unified Communications")

• If documents are key to your business, then RightFax is the right solution for you. RightFax together with CallXpress brings increased efficiency, flexibility and security to faxing and electronic document delivery.

• NotifyXpress™, a broadcast notification add-on to CallXpress, enables proactive, cost-effective outbound customer communications.
• Examples are Appointment reminders, School Notifications, Emergency Message Notification, Sales Follow up, and Status of Services (e.g. flight delay, payment due)

• ScheduleXpress is an ancillary application used to augment the Extension Specific Processing (ESP) capabilities of CallXpress, giving administrator the ability to create sophisticated personal and departmental menus as well as interactive audio menu applications for specific extensions based on time and date.
• To learn more about "Customizing Your Auto-Attendant with ScheduleXpress", view this one-hour archived webinar.

• Example include Bank by Phone, Automatic Financial Reporting, Campus Directory, Store Locator and more, providing your customer information 24X7.

• AVST offers self-paced, interactive, on-demand online training courses for end user administrators.
• End user documentation and an on-line tutorial on using CallXpress are available on the AVST website.

• The AVST Community is all about providing end users with valuable resources and a gathering place where they can share and exchange ideas, ask questions, and provide solutions to one another.
• This social network is home to the CallXpress User Group, CallXpress User Forum, AVST Blogs and the AVST Customer Advocate Program.
• The CallXpress User Forum is an online social network for CallXpress User Group members hosted by AVST.  Membership is FREE for all CallXpress users with valid XpressCare® contracts.

• 2009 Programs
  • 0% lease up to 36 months on CallXpress purchases over $10K
  • 0% FMV lease on combined CallXpress purchase with other telecom equipment
  • CallXpress Rental Program

 

Communications ROI & Results are the Focus of VoiceCon Orlando 2009

Just around the corner looms an industry event that today is perhaps more important than ever before. That event is VoiceCon Spring in Orlando starting March 30, 2009. At VoiceCon, enterprise decision makers from around the world converge to see the newest trends and innovations and hear from experts in IP telephony, Unified Communications and converged networks.

AVST is always involved in this show not only as an exhibitor but also speaking on panels about industry trends as well.  On Wednesday, April 1, from 8-8:45 a.m, Tom Minifie, AVST’s Chief Technology Officer, will participate in a panel discussion hosted by Blair Pleasant entitled The Future of Voice Messaging.

This year’s show is particularly important because of the industry’s need to educate users on how they can maximize their communications investments and find new ways to gain efficiency. It has never been more important than now to know your options. AVST will be in booth 505. If anyone of the CallXpress User Group is going to the show please let us know so that we can meet and spend time with you.

Related Links:

• About VoiceCon

Wondering How to Make the Most of the CallXpress User Forum?

5 Simple Ways to Enhance Your Membership Experience in the CallXpress User Forum

1. Receive e-mail notification of new forum topics and posts.You can manage your forum and topic e-mail ‘Subscriptions’ through your Member Control Panel Menu. By selecting to subscribe to a forum or topic, you are choosing to receive an e-mail to the address you specified on your registration form containing a detailed summary of the new post along with a link to the actual forum post. You may unsubscribe to a forum or thread at any time.
   
    
2. Update your forum settings, profile information, registration details, etc. from your Member Control Panel Menu. You will be able to control many aspects and access member features from this central menu. Read more
   Filed Under: Community Insight
   Tagged: CallXpress User Forum, CallXpress User Group, E-mail Notification, Private Messaging

   Twelve Months of CallXpress Gifts from AVST

   December 23, 2008 by Jennifer Ross · Leave a Comment 

   In the twelfth month of 2008, AVST gave to me…	Speech-to-Text capabilities.
   In the eleventh month of 2008, AVST gave to me…	Support for Symantec Enterprise Vault for Voicemail Archiving.
   In the tenth month of 2008, COMMfusion LLC gave to AVST…	a review of CallXpress as the most complete UM solution.
   In the ninth month of 2008, AVST gave to me…	an online Community featuring AVST Blogs.
   In the eighth month of 2008, AVST gave to me…	the CallXpress User Group and a powerful user forum.
   In the seventh month of 2008, AVST and NEI gave to me…	the ET-2000 R3 Level 4 mid-tower server.
   In the sixth month of 2008, AVST gave to me…	the GA release of CallXpress 7.91.
   In the fifth month of 2008, AVST gave to me…	the fourth annual Reseller Oasis in Las Vegas.
   In the fourth month of 2008, AVST gave to me…	an educational webinar on "Importance of Interoperability in Unifying Communications".
   In the third month of 2008, AVST unveiled to me…	the new features that would be released in CallXpress 7.91.
   In the second month of 2008, an award was given to AVST…	2008 Frost & Sullivan Award for Customer Value Enhancements.
   In the first month of 2008, AVST showcased at ACUTA…	and spotlighted more than 300 worldwide higher education deployments.

   On behalf of the entire staff at AVST, we thank you for your business and support in 2008 and we wish you a safe and prosperous New Year!

   
   

   Filed Under: Community Insight
   Tagged: AVST, CallXpress

   Are you one of AVST’s loyal fans?

   November 25, 2008 by Jennifer Ross · Leave a Comment 

   Give me an A! Give me a V! Give me an S! Give me a T!… What does it spell?!?

   Have you shouted praises of CallXpress to your peers? Do you have a story to tell about how AVST products or services have impacted your business? If so, then we’re looking for you!

   Help other businesses that are considering purchasing AVST products or services, by agreeing to act as an AVST Customer Reference.

   Here’s how the reference program works:

   • Simply agree to speak to prospective customers and/or media and industry analysts about your experience with AVST products and services.
   • As such, these businesses may from time-to-time contact you with questions regarding your level of satisfaction with AVST products, services and support.
   • Many customers find it valuable to speak with other companies that share similar business challenges.
   • AVST will track the number of times you are contacted to ensure that we do not overburden you with calls.

   We know your time is limited and extremely valuable and we will protect it. Our program is designed to be flexible enough to fit your schedule.

   Click here to fill out a short questionnaire about your business and product implementation.

   Filed Under: Community Insight
   Tagged: AVST Customer Reference, Customer Advocate Program

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