AVST Software Versions and Support Timelines

AVST standard practice is to support product software versions for five years from date of release.  Discontinued products are supported for seven years from their discontinuation date.

as of May 18, 2009

CallXpress is a Good Match for any E-mail System

Did you know CallXpress unified messaging integrates with virtually any e-mail environment including Microsoft Exchange, IBM Lotus Notes, Novell Groupwise, Mirapoint, and any IMAP compliant e-mail system?

And if your company uses multiple e-mail environments, CallXpress can deliver unified messaging capabilities where competitors cannot!

Click here to view the CallXpress 8 and CallXpress 7.91 e-mail access specifications.

What Flavor of Unified Messaging is Right for You?

THE MANY FLAVORS OF UNIFIED MESSAGING

CallXpress is the most flexible Unified Messaging (UM) system on the market today. It offers customers complete flexibility in how they wish to deploy and use UM. Unlike all other competing products, CallXpress allows users to deploy any type and mix of UM on a system, as well as allowing users to mix UM and traditional voicemail users on the same system. CallXpress supports both of the popular UM architecture types: Server-based UM and Client-based UM.

CallXpress was the very first product to offer Unified Messaging (UM) solutions to customers and most recently took the top spot for the most complete UM solution on the market today when evaluated against other UM providers. 

If you want to know what your real UM options are, take a look at some of the related articles posted below to learn more about UM from the experts at AVST.

 Related Articles:

• Know Your Options: Understanding Your Unified Messaging Choices whitepaper
• The 5 C’s (Considerations) for Unified Messaging blog post
• Defining the Right Path to Unified Messaging - blog post part 1
• Defining the Right Path to Unified Messaging - blog post part 2
• Unified Messaging Resource Center

Leverage 2nd Nature® to provide single point of administration

AVST has entered into a partnership with Unimax Systems Corporation.  AVST CallXpress customers can leverage Unimax’s flagship product, 2nd Nature, to provide administrators with an interface for single point of administration to manage CallXpress, their PBXs and other critical business systems. This enhances productivity by providing administrators an enterprise-wide, synchronized view of all users and system profile data including phones, classes or service, voice mailbox settings, voice distributions list, and more.

Key benefits:

• Reduces operational costs by reducing repetitive processes and creating automation
• Increases visibility by providing enterprise-wide, synchronized view of CallXpress, PBX systems and other critical business systems
• Increases security by providing role-based permissions of voice operations

Requirements:

• Unimax’s 2nd Nature release 6.8 currently supports CallXpress 7.91

Related Links

• Unimax Systems Corporation

 

Achieve High Availability and Disaster Recovery with CallXpress 8

AVST products are known for delivering the highest levels of reliability. CallXpress 8 continues the tradition by protecting your most mission critical communication applications 24 X 7. Through a robust multi-server architecture, CallXpress is designed to avoid business downtime, keep users constantly connected and provide IT administrators with the confidence that their system remains healthy.

CallXpress offers a variety of deployment options that support many different emergency preparedness and business continuity initiatives:

• Multi-Server
• Multi-Server with Neverfail®
• Redundant Server Components
• Built-in System Reliability

Related Articles:

• CallXpress 8 High Availability Datasheet

Turn Your Mobile Phone Into Your Virtual Office

In today’s fast-paced world, we could all use some extra assistance to help us get through our day a little more efficiently. Put CallXpress Personal Assistant to work for you and increase both your productivity and customer satisfaction.

Whether you are in the office, in your car, stuck in an airport, or someplace else without an Internet connection, CallXpress Personal Assistant is at your service to:

• Listen to, create, change, or delete meetings and appointments
• Accept or decline meeting requests from others
• Call and manage your contacts
• Route calls to the most appropriate telephone based on your location and availability
• Notify you of missed calls
• Perform interactive call screening to divert an incoming call to another person, or acknowledge a call with a brief message that is played to the caller before they are transferred to your voicemail
• Transfer calls from your mobile phone to your office phone and vice versa
• Record a conversation

 

Related Articles:

• CallXpress 8 Personal Assistant Datasheet

CallXpress Ranked #1 Again

The Voice Report’s February 2009 National PBX Survey confirmed CallXpress as the primary voicemail system in use by its respondents.

Feb. 26, 2009 (Vol. 30, No. 5)
Source: Voice Report’s 2009 National PBX Survey

CallXpress Supports RightFax 9.4

New installation, fault tolerance, and reporting features for RightFax 9.4 provide a lower total cost of ownership and improved compliance.

Advantages of RightFax 9.4 include:

• Streamlines and simplifies installation, deployment and adoption
• Eases system management tasks for IT
• More user friendly fax management for end users
• Enhances reporting for better control, audit trail and security
• Improved OCR accuracy

Interested in evaluating RightFax 9.4?

Contact your reseller and ask about the 30-day RightFax demo package.  The demo package includes RightFax Enterprise Server, Exchange and Notes Modules, PDF Module, and support for 4 fax channels and 20 users.

Related Links:

• RightFax Datasheet
• Open Text (formerly Captaris)
• CallXpress Fax Resource Center

CallXpress Backup Options

 Did you know there are four options for backups in CallXpress?

1) Physical copies done manually
2) Third party backup software
3) Import/Export of Users
4) Archive Utility

CallXpress Distribution List Settings

Subscribers must be allowed to send a message to distribution lists via the Features tab.

Simply adding a subscriber to a distribution list does not enable the subscriber to send messages to that list.

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