AVST Blog http://www.avst.com/blog Tune into the AVST blog where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace. Wed, 24 Jun 2009 20:28:39 +0000 en Inside Look at CallXpress Digital Networking http://www.avst.com/blog/2009/06/inside-look-at-callxpress-digital-networking/ http://www.avst.com/blog/2009/06/inside-look-at-callxpress-digital-networking/#comments Mon, 15 Jun 2009 15:40:13 +0000 Jennifer Ross http://www.avst.com/blog/?p=934 Re-engineered with CallXpress 7.91, Digital Networking has evolved to provide an even more robust and reliable voice messaging network.

What is Digital Networking?

Digital networking is an advanced CallXpress application that allows telephony servers to exchange voice and fax  messages over any network based on the TCP/IP protocol—a local area network (LAN), a wide area network (WAN), or the Internet.

Digital Networking allows you to combine a number of CallXpress servers into a single, coordinated messaging system that serves an entire enterprise. Easy to view progress bars keep you updated when activity is underway between the master server and other nodes in the network.

In his second video blog documentary, Chris Sullivan interviews software engineers, Timothy Blaisdell and Bill Matzen to get an inside look at how Digital Networking works.

 



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]]> http://www.avst.com/blog/2009/06/inside-look-at-callxpress-digital-networking/feed/ AVST Software Versions and Support Timelines http://www.avst.com/blog/2009/06/avst-software-versions-and-support-timelines/ http://www.avst.com/blog/2009/06/avst-software-versions-and-support-timelines/#comments Mon, 15 Jun 2009 15:32:25 +0000 Dana Morio http://www.avst.com/blog/?p=954 AVST standard practice is to support product software versions for five years from date of release.  Discontinued products are supported for seven years from their discontinuation date.

AVST Software Versions and Support Timelines as of May 18, 2009

as of May 18, 2009

]]> http://www.avst.com/blog/2009/06/avst-software-versions-and-support-timelines/feed/ CallXpress is a Good Match for any E-mail System http://www.avst.com/blog/2009/06/callxpress-email-integration/ http://www.avst.com/blog/2009/06/callxpress-email-integration/#comments Wed, 10 Jun 2009 16:45:23 +0000 Dana Morio http://www.avst.com/blog/?p=951 Did you know CallXpress unified messaging integrates with virtually any e-mail environment including Microsoft Exchange, IBM Lotus Notes, Novell Groupwise, Mirapoint, and any IMAP compliant e-mail system?

And if your company uses multiple e-mail environments, CallXpress can deliver unified messaging capabilities where competitors cannot!

Click here to view the CallXpress 8 and CallXpress 7.91 e-mail access specifications.

]]> http://www.avst.com/blog/2009/06/callxpress-email-integration/feed/ Sneak Peak of CallXpress 8 Web PhoneManager http://www.avst.com/blog/2009/06/sneak-peak-of-callxpress-8-web-phonemanager/ http://www.avst.com/blog/2009/06/sneak-peak-of-callxpress-8-web-phonemanager/#comments Mon, 01 Jun 2009 16:34:11 +0000 Chris Sullivan http://www.avst.com/blog/?p=890 Earlier this year I sat down with software engineer, Adam Warbington to discuss his role in the highly anticipated CallXpress 8 release.

In the following 3 1/2 minute video blog, Adam gives viewers a sneak peak at the newly designed Web PhoneManager (WPM) in CallXpress 8.  You’ll definitely want to check it out and watch as Adam highlights the cool new availability settings included in CX8.

What is Web PhoneManager?
WPM allows subscribers to manage their mailboxes through their preferred web browser, through the company’s intranet or possibly from outside the office through an Internet connection. This web-based utility is available through any web browser that has access to the server on which it resides. Within WPM, subscribers can also create and update name and greeting recordings for their mailboxes, and send new voice messages.

CallXpress 8 Web PhoneManager
With the release of CallXpress 8, WPM has been greatly enhanced with JavaScript/AJAX support for much improved usability when managing messages. Also, playback of messages using streaming audio has been changed to use MP3 audio through Adobe Flash Player for faster playback, greater browser and operating system compatibility, and greatly simplified installation and configuration.

 

]]> http://www.avst.com/blog/2009/06/sneak-peak-of-callxpress-8-web-phonemanager/feed/ CallXpress 8 is Now Shipping http://www.avst.com/blog/2009/05/callxpress-8-is-now-shipping/ http://www.avst.com/blog/2009/05/callxpress-8-is-now-shipping/#comments Tue, 26 May 2009 21:37:42 +0000 Jennifer Ross http://www.avst.com/blog/?p=922 The wait is OVER! As of May 18th, the highly anticipated release of AVST's most feature rich Unified Communications platform is now available for shipment.

CallXpress 8 delivers mission critical features including – centralization to reduce costs, high availability and disaster recovery to improve reliability, speech recognition for powerful voice-driven applications, fixed-mobile convergence for single number/single mailbox, and enhanced mobility options that make work an activity rather than a location.

Click here for more information and useful links regarding CallXpress 8.]]> Loyal AVST Blog readers will be happy to know that CallXpress 8 is now available for shipment!

If you are a CallXpress customer with a valid XpressCare contract, you are encouraged to contact your Authorized AVST Reseller to find out how you can upgrade to the most feature rich release in the history of AVST.

Related Links:

Please note, AVST will continue to offer CallXpress 7.91 for customers who have standardized on CallXpress 7.91.

 

]]> http://www.avst.com/blog/2009/05/callxpress-8-is-now-shipping/feed/ AVST Continues to Expand Relationship with NEC http://www.avst.com/blog/2009/05/avst-continues-to-expand-relationship-with-nec/ http://www.avst.com/blog/2009/05/avst-continues-to-expand-relationship-with-nec/#comments Mon, 18 May 2009 20:45:15 +0000 Jennifer Ross http://www.avst.com/blog/?p=893
If you're attending the conference, make sure to stop by booth 112 for a sneak peak of CallXpress 8, or mark your calendar for Monday, May 18, at 2:45 pm. to attend Hardy Myers' presentation in the Malpensa Room entitled, "Ten Steps to Securing a Strong ROI on Your Legacy Voicemail Migration to Unified Communications."

For more information about the conference and AVST's partnership with NEC, click here.]]> Did you know AVST is a member of NEC’s UNIVERGE Solutions Partner Program?  As a participant in the program, it is our goal to deliver products with tighter integration to NEC communication products.  This expands a relationship between AVST and NEC that spans more than 8 years, offering more choices, ease of use and return on investment for companies looking to upgrade their communications systems. The UNIVERGE Solutions Partner Program is a collaborative technical and marketing program established by NEC to create new solutions through integrating partner products (hardware and/or software) with NEC communication products.

FAST FACT: CallXpress is tightly integrated into the NEC product portfolio, supporting NEC TDM and IP telephony switches with the ability to support up to 10 integrations on a CallXpress system. NEC has also integrated their MA 4000 with CallXpress to provide system administrators with one application to manage user information across multiple communication applications.

This week (May 17-20), several AVST staff members, including President and CEO, Hardy Myers, will be on hand at the NEC User Group Conference to help celebrate the organization’s 25th Anniversary at the Hyatt Regency O’Hare in Chicago.  As an event exhibitor, AVST will be demonstrating the benefits of advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification to increase user and business productivity.  Delivering on our commitment to educate the market on the benefits of Unified Communications, AVST will also be participating in a breakout session during the conference.

So, if you’re attending the conference, make sure to stop by booth 112 for a sneak peak of CallXpress 8, or mark your calendar for Monday,  May 18 , at 2:45 pm. to attend Hardy Myers’ presentation in the Malpensa Room entitled, "Ten Steps to Securing a Strong ROI on Your Legacy Voicemail Migration to Unified Communications."

For more information about the 25th Anniversary NEC Users Group Conference, click here.

]]> http://www.avst.com/blog/2009/05/avst-continues-to-expand-relationship-with-nec/feed/ AVST Gets “Social” http://www.avst.com/blog/2009/05/avst-gets-social/ http://www.avst.com/blog/2009/05/avst-gets-social/#comments Tue, 12 May 2009 18:07:35 +0000 Jennifer Ross http://www.avst.com/blog/?p=906 FAN of AVST on Facebook, join the official AVST CallXpress LinkedIn group, or follow our tweets on Twitter to get up to date on what's new at AVST! Click here to learn more about what AVST is doing to "get social!"]]> In addition to the online AVST Community, we have expanded our social networks to include a Facebook group, LinkedIn group and Twitter page.

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers.

We invite you to join us on these new networks and help us spread the word about the AVST Community! 

AVST on Linkedin 

Join the official AVST CallXpress LinkedIn group by clicking here. Once you have logged in, you will be given the option to join the group.

AVST on Facebook

View AVST on Facebook by clicking here. To become a FAN of AVST on Facebook, click here, login into your Facebook account and select the "Become a Fan" button at the top of the screen. 

AVST on Twitter 

Do you tweet?  Click here  to view AVST’s Twitter feed and add AVST to your favorites list!

AVST Blog

Tune into the AVST blogs where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace.

CallXpress User Forum

Get connected with other CallXpress users by joining the CallXpress User Forum.  Members can post questions about CallXpress and discuss tips and tricks with their peers.

]]> http://www.avst.com/blog/2009/05/avst-gets-social/feed/ What Flavor of Unified Messaging is Right for You? http://www.avst.com/blog/2009/05/four-flavors-of-unified-messaging/ http://www.avst.com/blog/2009/05/four-flavors-of-unified-messaging/#comments Mon, 11 May 2009 22:44:24 +0000 Jennifer Ross http://www.avst.com/blog/?p=898 THE MANY FLAVORS OF UNIFIED MESSAGING

CallXpress is the most flexible Unified Messaging (UM) system on the market today. It offers customers complete flexibility in how they wish to deploy and use UM. Unlike all other competing products, CallXpress allows users to deploy any type and mix of UM on a system, as well as allowing users to mix UM and traditional voicemail users on the same system. CallXpress supports both of the popular UM architecture types: Server-based UM and Client-based UM.

CallXpress was the very first product to offer Unified Messaging (UM) solutions to customers and most recently took the top spot for the most complete UM solution on the market today when evaluated against other UM providers. 

If you want to know what your real UM options are, take a look at some of the related articles posted below to learn more about UM from the experts at AVST.

 Related Articles:

]]> http://www.avst.com/blog/2009/05/four-flavors-of-unified-messaging/feed/ Why upgrade to CallXpress 8? http://www.avst.com/blog/2009/04/callxpress8-upgrade-benefits/ http://www.avst.com/blog/2009/04/callxpress8-upgrade-benefits/#comments Mon, 13 Apr 2009 21:46:31 +0000 Matt Sawyer http://www.avst.com/blog/?p=881 So you’ve heard the buzz….CallXpress 8, AVST’s next generation feature-rich Unified Communications platform delivers high availability, scalability, centralization, cost savings, mobility and more.  But what does this mean to you?

It means that CallXpress 8 delivers the mission critical functionality you have been looking for while protecting your current and future communications infrastructure.

Here are the some of the highlights of CallXpress 8:

  • High Availability and Disaster Recovery - New, multi-call server architecture delivers continuous high availability and avoids system downtime.   A multi-server architecture combined with Neverfail®, a fully synchronized hot standby, provides IT administrators with the peace of mind that CallXpress is running 24×7.
  • Centralization – CallXpress 8 provides customers with the ability to centralize messaging and call processing applications by using their existing voice or data networks and deploying AVST’s survivable call server technology or SIP gateways.
  • Speech -  CallXpress provides speech access to your company’s communication infrastructure and real-time call connectivity. It also offers hands-free mobile management of telephone calls, e-mails, fax messages, contacts and calendar and complies with the hands-free mobile phone laws enacted in many states and countries.
  • Personal Assistant - Provides Find-me/Follow-me capabilities to automatically route calls to the most appropriate telephone based on their current presence as well as Calendar and Contact management for users of Microsoft® Exchange and IBM® Lotus Notes®.  When combined with existing mobility applications such as unified messaging, voice user interface, and single number/single mailbox, CallXpress 8 becomes the most mobility-enabled solution offered by AVST to date.
  • Scalability - Now able to scale up to 384 ports and 40,000 users, CallXpress 8 doubles the scalability of previous versions and can be networked for larger capacity.
  • Interoperability - CallXpress 8 is compatible with more than 250 TDM, IP-PBX, and Centrex integrations with the ability to support up to 10 switches on a CallXpress system.
     

Understand the Benefits of Upgrading to CallXpress 8

AVST believes it is critical for customers to continually utilize the latest version of software. Proactive upgrades ensure optimal performance, continued feature enhancements, increased stability, and ongoing compatibility with emerging communications technology. Click here to view a feature matrix that lists many of the features available with recent versions of CallXpress.

Related Links:

 

]]> http://www.avst.com/blog/2009/04/callxpress8-upgrade-benefits/feed/ Leverage 2nd Nature® to provide single point of administration http://www.avst.com/blog/2009/04/unimax-2nd-nature-support/ http://www.avst.com/blog/2009/04/unimax-2nd-nature-support/#comments Wed, 08 Apr 2009 17:36:44 +0000 Dana Morio http://www.avst.com/blog/?p=875 AVST has entered into a partnership with Unimax Systems Corporation.  AVST CallXpress customers can leverage Unimax’s flagship product, 2nd Nature, to provide administrators with an interface for single point of administration to manage CallXpress, their PBXs and other critical business systems. This enhances productivity by providing administrators an enterprise-wide, synchronized view of all users and system profile data including phones, classes or service, voice mailbox settings, voice distributions list, and more.

Key benefits:

  • Reduces operational costs by reducing repetitive processes and creating automation
  • Increases visibility by providing enterprise-wide, synchronized view of CallXpress, PBX systems and other critical business systems
  • Increases security by providing role-based permissions of voice operations

Requirements:

  • Unimax’s 2nd Nature release 6.8 currently supports CallXpress 7.91

Related Links

 

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