Empower your workforce with the best communications tools available: in the office, on the road, or working remotely. Unified Messaging (UM) provides users with one central hub for all their messages – email, voicemail, fax – on the digital device they prefer. The right UM toolset can increase productivity, improve customer satisfaction, maintain high levels of reliability and security, and […]
Microsoft announced that as part of their Exchange Online Unified Messaging solution, they are discontinuing support for Session Border Controller access.
What does this mean?
We were at Microsoft Inspire last week in Washington DC. Microsoft provided their vision for the future. Inspire featured a dizzying mix of panels, speakers, workshops, and hundreds of sponsors and exhibitors. A tremendous number of international partners were in attendance – investigating new solutions, asking questions, and seizing opportunities to network with their counterparts from around the world. It […]
Your Voice. It’s easy to use. Most people master the basic interface by third grade. Now, voice recognition has made speech-enabled technologies a reality. Have you spoken to Siri, Alexa, Google Now, or Cortana? Imagine the advantages you can gain from enterprise-class Speech-Enabled UC applications.
CX-E 8.7 SU4 Release
We’re proud to announce the latest release of CX-E, our enterprise-class unified communications platform. There are a number of enhancements in this release – security and Mobile Client updates, Android 7 and VMware vSphere 6.5 support – but the Skype for Business features are attracting the most interest.
“Skype for Business is emerging as a major UC platform of the future.”
We see variations of that sentence throughout market analysis, white papers and articles. We even use it ourselves. Why? Take a quick peek at Microsoft by the Numbers.
More than 1.2 BILLION people use MS Office
MS Office is used in over 140 countries and 107 languages
The single most frustrating aspect of using a phone is not being able to connect a call. Whether calling or receiving – cell phone, desk phone or softphone – the inability to reach out and speak with another person is supremely irritating. And needless. Intelligent unified communications applications can dramatically increase first-time call completion.
Tom Minifie, CTO of AVST, and Gary Audin, industry expert, discuss the practical reasons to add speech applications to your unified communications platform in this podcast hosted on Telecom Reseller. Recorded at NEC Advantage, Tom focuses on two uses:
Speech-enabled Virtual Personal Assistant (VPA) software
Speech-enabled Automated Attendant and Directories
Tom and Gary review the hard and soft ROIs for real-time […]
Navy Pier was built 100 years ago along 50 acres of Lake Michigan waterfront. Originally an industrial port facility, Navy Pier has transformed over the century, becoming a top culture and leisure destination in Chicago. With boat trips, rides and a wide assortment of places to shop, eat and host events, Navy Pier attracts over 9 million visitors annually.
Where to invest your unified communications budget in 2017? How to maximize current infrastructure investments while transitioning to meet future UC technology demands?
Many organizations see a move to the cloud or Skype for Business in their future. But how do you protect your existing UC investments, maintain maximum flexibility for future IT decisions – Premise, Cloud or Hybrid – and […]