Virtual Personal Assistants (VPA) are an easy way to navigate your smartphone’s functions, hands-free/eyes-free. By using only your voice, you can make calls, send messages, add something to your calendar – typically three times faster than typing. […]
What is an informal call center application?
TeamQ® is a UC tool that matches the new evolving work patterns. It’s a call center application, but not for the traditional call center worker whose full time job is to answer calls as they come in. […]
Approximately 75% of U.S. enterprises studied are conducting Skype for Business trials according to a 2017 InfoTrack for UC survey. Think about that for a moment. Seventy-five percent. That’s a big number. It reflects Microsoft’s strategic importance to enterprise customers.
Empower your workforce with the best communications tools available: in the office, on the road, or working remotely. Unified Messaging (UM) provides users with one central hub for all their messages – email, voicemail, fax – on the digital device they prefer. The right UM toolset can increase productivity, improve customer satisfaction, maintain high levels of reliability and security, and […]
Microsoft announced that as part of their Exchange Online Unified Messaging solution, they are discontinuing support for Session Border Controller access.
What does this mean?
We were at Microsoft Inspire last week in Washington DC. Microsoft provided their vision for the future. Inspire featured a dizzying mix of panels, speakers, workshops, and hundreds of sponsors and exhibitors. A tremendous number of international partners were in attendance – investigating new solutions, asking questions, and seizing opportunities to network with their counterparts from around the world. It […]
Your Voice. It’s easy to use. Most people master the basic interface by third grade. Now, voice recognition has made speech-enabled technologies a reality. Have you spoken to Siri, Alexa, Google Now, or Cortana? Imagine the advantages you can gain from enterprise-class Speech-Enabled UC applications.
CX-E 8.7 SU4 Release
We’re proud to announce the latest release of CX-E, our enterprise-class unified communications platform. There are a number of enhancements in this release – security and Mobile Client updates, Android 7 and VMware vSphere 6.5 support – but the Skype for Business features are attracting the most interest.
“Skype for Business is emerging as a major UC platform of the future.”
We see variations of that sentence throughout market analysis, white papers and articles. We even use it ourselves. Why? Take a quick peek at Microsoft by the Numbers.
More than 1.2 BILLION people use MS Office
MS Office is used in over 140 countries and 107 languages
The single most frustrating aspect of using a phone is not being able to connect a call. Whether calling or receiving – cell phone, desk phone or softphone – the inability to reach out and speak with another person is supremely irritating. And needless. Intelligent unified communications applications can dramatically increase first-time call completion.