AVST Blog » Administration

10 Key Advantages of CallXpress

Neil Butler — Tue, 13 Oct 2009 15:21:06 +0000

Legacy call processing…If you are looking at replacing a legacy voicemail system, CallXpress offers two advantage sets. First, since CallXpress was on the market when the legacy system was originally purchased, it’s safe to say CallXpress can duplicate all of the functionality in use on the older legacy systems. When most of the new generation of voice messaging systems were created, little concern was given to matching the older legacy feature sets. With CallXpress, all of those features are still on the system. It’s nice to know there won’t be any nasty surprises when the system goes into service.
Legacy voicemail retraining…One of the barriers to replacing legacy systems has always been the need to retrain the users with a new telephone user interface. With CallXpress, emulation interfaces are available for the legacy systems you might replace allowing for a smoother transition.
Disparate PBXs…Customers with multiple locations face even more challenges then single-site customers. The flexibility you’ll find in CallXpress will make it easier to satisfy the needs of multi-site customers. For customers with more than one type PBX in their network, CallXpress’ ability to integrate to any type of telephone system will make early standardization possible.
Multiple and disparate e-mail environments…For those companies with multiple types of e-mail technology deployed, or those who forsee a migration to a new platform in their future, the fact that CallXpress integrates to all e-mail systems can make it easier to start the process of replacing their voice messaging infrastructure.
Centralized administration requirement…Those same multi-site customers will benefit from CallXpress’ ability to maintain multiple systems as if they were one using the system’s Global User Administration capabilities, as well as the fact that multiple systems deployed remotely now can be consolidated at a later date if the customer moves to a new centralized telephony infrastructure.
Transitional IPT deployment…Particularly, for those customers looking at a current or future migration to an IPT infrastructure, the fact that CallXpress not only integrates to the older TDM systems as well as all of the IPT systems, but that it can also support both system types ay the same time, makes it easier to plan and execute those types of migrations.
Unified messaging retention issues…For many customers, the prospect of implementing unified messaging brings with it concerns over the implications of storing voice messages on the e-mail server. With the flexible unified messaging architecture in CallXpress, customers can have complete control over the architecture used to deploy unified messaging.
Virtual desktop…For those customers with a mobile workforce, concern over how to increase the productivity of those workers can be addressed with the new presence and mobility features now available in CallXpress. CallXpress offers the most robust mobile presence and productivity package on the market today.
A la carte feature delivery…Unlike many of the competing systems, the CallXpress licensing scheme allows for a truly a la carte approach to selection of solutions and features. Customers need only pay for those features they wish to deploy.
IT flexibility and economics…Throughout the process of selecting solutions and configuring deployment architectures, the IT departments will find that CallXpress is the most ‘LAN-friendly’ product on the market today. When it’s deployed in an enterprise, it fits into the environment like any other application server on the customer network, matching the IT department requirements for security, control and monitoring.

Easily create a new group of CallXpress mailboxes

Pat Haney — Tue, 22 Sep 2009 20:36:44 +0000

Did you know you can easily add a group of CallXpress mailboxes using the Administration utility’s Mailbox Import and Export commands?

The CallXpress Administration utility lets you create mailboxes from the System Server or a client workstation. The utility also lets you create mailboxes individually or across a range of mailboxes for a specific type. In the following 7 minute video, Pat Haney will show you the step-by-step process for easily adding a group of mailboxes using the Mailbox Export and Import commands.

During his demonstration, Pat uses the Administration utility’s Mailbox Export commands to export the information from an existing mailbox on the telephony server to a text file in comma-separated-values (.csv) format. He then edits that text file to add a group of new mailboxes and then uses the Mailbox Import command to create the new mailboxes on the same telephony server

Important: Mailboxes are updated according to the information in the Mailbox Import file. If there are errors in this file, they are displayed in the Import Errors box that replaces the Import Contents box.

Do not create a mailbox import file by hand without familiarizing yourself with the online help topic “Mailbox import file.” This topic contains current information about the structure the telephony server requires the file to have, the data fields it can contain, and the data formats and dependencies of those fields. The telephony server may not import the contents of a file that does not meet these requirements, or it may import only parts of the file.

Creating Multiple CallXpress Mailboxes with Ease

Pat Haney — Mon, 17 Aug 2009 18:09:20 +0000

Did you know the CallXpress Administration utility lets you create and edit mailboxes individually or across a range of mailboxes for a specific type?

In the following 3 minute video, Pat Haney explains how to create copies of one mailbox to all available numbers in a specific range. He then demonstrates how to easily edit the range of mailboxes using the range edit/template edit commands. By editing multiple mailboxes at one time, CallXpress administrators can save time and maintain accuracy.

AVST Live! Educational Webinar Series Announced for CallXpress User Group Members

Blog Administrator — Wed, 12 Aug 2009 23:18:53 +0000

Extend the Power of the CallXpress Platform and Put Your Productivity Into Overdrive

In today’s challenging environment, your organization needs to get more work done with less resources and time. The CallXpress Unified Communications platform turns your telephone system into a productivity tool. With nearly 30 years of innovation excellence, AVST is focused on delivering solutions that increase user and business productivity.

In addition to the powerful suite of Unified Communications applications that provide the foundation for the CallXpress 8 platform — advanced call processing, voicemail, unified messaging, personal assistant, fax, speech and notification capabilities — AVST partnerships provide several innovative technologies to develop custom solutions to further extend the power of the platform.

Want to learn more about the options available to you as a CallXpress customer? Register to attend our free educational webinar series discover how you can make the most of your existing CallXpress system.

Join AVST and Product Experts from Open Text Corporation, Unimax Systems Corporation and Vault Solutions LLC for a Series of Educational Webinars Demonstrating the Interoperability of CallXpress

The upcoming AVST Live! webinar series includes the following partner sessions:

“Top Reasons to Implement a Fax over IP Solution” presented by Open Text Corporation – Tuesday, August 18, 2009, 11:30 a.m. Eastern/8:30 a.m. Pacific
“Unify and Simplify the Administration of Your Telephony and Business Systems” presented with Unimax Systems Corporation – Wednesday, August 19, 2009, 2 p.m. Eastern/11 a.m. Pacific
“Don’t Put your Corporate Data at Risk! Archive, Retain and Discover Your CallXpress Voicemail Messages” presented by Vault Solutions LLC – Wednesday, September 9, 2009, 2 p.m. Eastern/11 a.m. Pacific

Click here to learn more and register

Leverage 2nd Nature® to provide single point of administration

Dana Morio — Wed, 08 Apr 2009 17:36:44 +0000

AVST has entered into a partnership with Unimax Systems Corporation. AVST CallXpress customers can leverage Unimax’s flagship product, 2nd Nature, to provide administrators with an interface for single point of administration to manage CallXpress, their PBXs and other critical business systems. This enhances productivity by providing administrators an enterprise-wide, synchronized view of all users and system profile data including phones, classes or service, voice mailbox settings, voice distributions list, and more.

Key benefits:

Reduces operational costs by reducing repetitive processes and creating automation
Increases visibility by providing enterprise-wide, synchronized view of CallXpress, PBX systems and other critical business systems
Increases security by providing role-based permissions of voice operations

Requirements:

Unimax’s 2nd Nature release 6.8 currently supports CallXpress 7.91

Related Links

Unimax Systems Corporation