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Introducing AVST CX-S

ehatch — Wed, 01 Feb 2012 12:00:27 +0000

Ideal for Small Organizations that Demand Big Business UC Functionality

AVST has just unveiled a new product line, the AVST CX-S. CX-S is the perfect solution for SMB’s looking for enterprise-class UC solutions. Not only is it delivered on the industry’s most interoperable platform, it’s jam-packed with feature rich mobility solutions. And, to add icing on the cake, it’s available at an incredibly low price. When we sat down to design the CX-S, we first asked customers what they were looking for. Their feedback was extremely important on the design of this new product line.

The CX-S solution comes standard with all of the best technology AVST has to offer including:

AVST Mobile Client for iPhone and Android
Unified Messaging
Personal Assistant (Speech and DTMF)
Speech
Single Number Reach
Mobile Number Protection
Web PhoneManager
Voicemail
Automated Attendant (Speech and DTMF)
Message Notification
Single IP Integration
English, NA Spanish, and Canadian French Pre-installed Voice Prompts

All CX-S software is pre-installed on a Dell server and comes packaged with a three year “bumper to bumper” hardware warranty. We’ve also included 3 years of XpressCare.

View this one minute video for more information.

We’re delighted with the CX-S addition to our AVST Unified Communications solutions family and we are confident you will be as well.

“We Are the Champions” at the 2011 User Oasis

ehatch — Mon, 17 Oct 2011 23:51:58 +0000

Throwing small rocks into a stream and watching the circular ripples grow larger and larger, was one of my daily activities as a child. I was very intrigued by the effect the rocks created. Although the size of the rocks were minuscule, the impact they made were immense. Similarly, as the reality of what CallXpress can accomplish was realized in a room packed full of customers, the impact was immense. We want users to be champions in their own organizations and have a considerable influence throughout their company. By applying new mobility solutions and business process enablement features on the CallXpress platform, we believe customers can do just that.

According to feedback acquired, this year’s Oasis was a great success. We received 100% positive response from our follow-up customer survey. One customer said, “What you put together at this year’s conference would have been hard to improve upon; great job!” Another commented, “You packed a lot into the conference- it worked really well.” Throughout the conference AVST heard directly from customers on what their concerns were, ways they were implementing CallXpress, some of the challenges they faced and product development suggestions for the future.

Attendees were impressed with all the capabilities CallXpress provides. During the customer panel session, users discussed the value of CallXpress feature sets and the increased efficiency and productivity it provided their companies. Features such as personal assistant, unified messaging, single number reach, speech automated attendant and customized CEBP, were revealed to be highly effective tools in their organizations’ environments. During this particular session, a customer who was sitting to my right (and feverishly taking notes) turned to me and said, “This is going to be SO good for my job! I did not realize CallXpress could do all these things.” Another user was very impressed with the interoperability of CallXpress into a Microsoft OCS/Lync environment and shared this: “We are moving to an Office 365 / Lync environment this Fall so, the Lync integration session was very interesting”. The ability to use CallXpress 8.2 as an Intelligent Gateway for those looking to integrate Microsoft OCS / Lync with their existing telephony infrastructure was seen as a very valuable tool.

Premium XpressCare and mobility were also discussed. Premium XpressCare entitles AVST customers who qualify, to receive direct technical support from AVST. Users talked in more detail about this during the roundtable sessions, as many were planning on purchasing it for their organizations. With various, new mobile features coming soon, customers were excited about the efficiency it would provide. As our President & CEO, Hardy Myers states, “Mobility is accelerating the deployment of UC.”

Attendees reported the roundtable sessions were the most beneficial. During this time users had the opportunity to discuss one-on-one with our Product Management, Professional Services, Sales Engineering and Executive teams. By asking questions, explaining their diverse situations and voicing opinions to AVST staff, a personal collaboration was created between the customer and the company. In addition to the customer panel and roundtable sessions, the conference also provided a networking lunch and two networking dinners. With all the opportunities to come together, we heard a lot of customers asking questions; who was using what, how they could implement it and how it was effective in their companies. From Web PhoneManager to UM to Speech (and much, much more) the power of CallXpress was understood and users were infused with a renewed excitement for what they could implement once back in the office.

The ability to provide customers specific solutions to be innovative influences in their organizations is a direct result of the interaction at the Oasis conferences. It allows AVST to better understand customer needs and focus on products that will help organizations achieve greater productivity and efficiency in the future. Our hope is that by doing so attendees will become champions in their own companies.

AVST Gets “Social”

Blog Administrator — Tue, 12 May 2009 18:07:35 +0000

In addition to the online AVST Community, we have expanded our social networks to include a Facebook group, LinkedIn group and Twitter page.

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers.

We invite you to join us on these new networks and help us spread the word about the AVST Community!

AVST on Linkedin

Join the official AVST CallXpress LinkedIn group by clicking here. Once you have logged in, you will be given the option to join the group.

AVST on Facebook

View AVST on Facebook by clicking here. To become a FAN of AVST on Facebook, click here, login into your Facebook account and select the "Become a Fan" button at the top of the screen.

AVST on Twitter

Do you tweet? Click here to view AVST’s Twitter feed and add AVST to your favorites list!

AVST Blog

Tune into the AVST blogs where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace.

CallXpress User Forum

Get connected with other CallXpress users by joining the CallXpress User Forum. Members can post questions about CallXpress and discuss tips and tricks with their peers.

Welcome to Hardy’s Journal

Hardy Myers — Tue, 04 Nov 2008 09:30:37 +0000

As the CEO of AVST, I have had the distinct honor of working with a remarkable group of individuals from both inside the company and within our channel and our end user customer base. During my tenure, I have also witnessed many significant corporate and product milestones that have continued to inspire me on both a personal and professional level.

On September 29^th of this year, we celebrated the fifth anniversary of the creation of AVST through the combination of AVT and Sound Advantage. I was fortunate enough to be a part of that productive acquisition, believing at the time, that if we followed our fundamental principles, we would be able to create an extraordinary product brand that would be the platform for delivering world class and continuous innovation to our customers.

As I write this blog post, I am reminded of the core principles of AVST and how they have led us to where we are today as a company and an extended community. The three foundational principles for AVST that we agreed to on that first day in September 2003 were:

We would build a world class communications software company that had respect for our customers and our employees as the dual paradigms for our success;
We would win by having the best products, the best service and a “Customer First, Always!” mentality; and
We would listen carefully to our end user customers and channel partners to ensure that we continue to deliver innovative solutions to meet our customers’ emerging communication requirements.

I am confident that the success that we have enjoyed as a company over the past five years is a direct result of the AVST team embracing these three overarching principles. With the recent launch of the AVST Community and CallXpress User Group, I am even more encouraged that we are, as a company, staying true to our core principles as we explore new avenues to keep our customers at the forefront of our product development and service initiatives.

After meeting with our inaugural CallXpress User Group members at the End User Conference in August, and witnessing their passion for the product, I am convinced that all CallXpress users will find peer support and expert advice within the AVST Community. From the legacy voicemail user migrating to CallXpress as their next generation solution to the multi-site administrator supporting a mixed Unified Messaging environment, Community members are encouraged to share information and contribute to the development of AVST’s products and services. I can assure you that we are listening carefully.

I am proud to be a member of the AVST Community and I look forward to sharing with you my insight on the communications marketplace in future posts.

Thanks again for your business and participation in the AVST Community.

Related Links:

Sneak Peak:

In Hardy’s next blog post he’ll be discussing the "Power of the Platform." In this informative article, Hardy will provide insight into the host of features that power AVST’s world-class Unified Communications platform.

AVST Launches Blogs to Community

Denny Michael — Fri, 24 Oct 2008 18:34:50 +0000

It’s been two months since we officially launched the AVST Community and CallXpress User Forum and today we are taking another step in extending the community with the launch of AVST Blogs, a place where AVST thought leaders and industry experts will come together to discuss issues and offer opinions pertaining to the communications marketplace.

Our goal with AVST Blogs is simple – to foster two-way communication between AVST product experts and CallXpress end users. In doing so, we hope to cultivate an environment where CallXpress users can not only learn from AVST thought leaders and share information with their peers, but they can also contribute to the development of AVST products.

To support the community, AVST has put together a number of different resources to meet the needs of AVST users globally.

The ultimate goal of these resources is to help you, the Callxpress User. As you read through the AVST Blog and other CallXpress related resources, we encourage you to participate in the community and make your voice known in the AVST community.

Once again, welcome to the official launch of the AVST Blog and we always look forward to hearing from you.