AVST Blog » CallXpress End User Conference

AVST Has a New Look!

ehatch — Wed, 14 Dec 2011 17:19:30 +0000

Today, we launched a new website! It’s brighter, it’s easier to navigate, and it’s loaded with new content. Discover the full potential of AVST’s solutions: UC-Interoperability, UC-Voice, UC-Mobile, and UC-Business Process.

Here’s a quick overview:

We encourage you to take a tour and tell us what you think.

“We Are the Champions” at the 2011 User Oasis

ehatch — Mon, 17 Oct 2011 23:51:58 +0000

Throwing small rocks into a stream and watching the circular ripples grow larger and larger, was one of my daily activities as a child. I was very intrigued by the effect the rocks created. Although the size of the rocks were minuscule, the impact they made were immense. Similarly, as the reality of what CallXpress can accomplish was realized in a room packed full of customers, the impact was immense. We want users to be champions in their own organizations and have a considerable influence throughout their company. By applying new mobility solutions and business process enablement features on the CallXpress platform, we believe customers can do just that.

According to feedback acquired, this year’s Oasis was a great success. We received 100% positive response from our follow-up customer survey. One customer said, “What you put together at this year’s conference would have been hard to improve upon; great job!” Another commented, “You packed a lot into the conference- it worked really well.” Throughout the conference AVST heard directly from customers on what their concerns were, ways they were implementing CallXpress, some of the challenges they faced and product development suggestions for the future.

Attendees were impressed with all the capabilities CallXpress provides. During the customer panel session, users discussed the value of CallXpress feature sets and the increased efficiency and productivity it provided their companies. Features such as personal assistant, unified messaging, single number reach, speech automated attendant and customized CEBP, were revealed to be highly effective tools in their organizations’ environments. During this particular session, a customer who was sitting to my right (and feverishly taking notes) turned to me and said, “This is going to be SO good for my job! I did not realize CallXpress could do all these things.” Another user was very impressed with the interoperability of CallXpress into a Microsoft OCS/Lync environment and shared this: “We are moving to an Office 365 / Lync environment this Fall so, the Lync integration session was very interesting”. The ability to use CallXpress 8.2 as an Intelligent Gateway for those looking to integrate Microsoft OCS / Lync with their existing telephony infrastructure was seen as a very valuable tool.

Premium XpressCare and mobility were also discussed. Premium XpressCare entitles AVST customers who qualify, to receive direct technical support from AVST. Users talked in more detail about this during the roundtable sessions, as many were planning on purchasing it for their organizations. With various, new mobile features coming soon, customers were excited about the efficiency it would provide. As our President & CEO, Hardy Myers states, “Mobility is accelerating the deployment of UC.”

Attendees reported the roundtable sessions were the most beneficial. During this time users had the opportunity to discuss one-on-one with our Product Management, Professional Services, Sales Engineering and Executive teams. By asking questions, explaining their diverse situations and voicing opinions to AVST staff, a personal collaboration was created between the customer and the company. In addition to the customer panel and roundtable sessions, the conference also provided a networking lunch and two networking dinners. With all the opportunities to come together, we heard a lot of customers asking questions; who was using what, how they could implement it and how it was effective in their companies. From Web PhoneManager to UM to Speech (and much, much more) the power of CallXpress was understood and users were infused with a renewed excitement for what they could implement once back in the office.

The ability to provide customers specific solutions to be innovative influences in their organizations is a direct result of the interaction at the Oasis conferences. It allows AVST to better understand customer needs and focus on products that will help organizations achieve greater productivity and efficiency in the future. Our hope is that by doing so attendees will become champions in their own companies.

AVST Announces Plans For 2010 End User Seminar Series

Blog Administrator — Wed, 04 Nov 2009 16:30:51 +0000

Conscious of the current global economy and its effect on our customers, AVST has decided to take a brief pause from hosting our annual conference to focus efforts on expanding the benefits of the AVST online community. During this time, we have been talking to customers from around the country about options for the 2010 CallXpress End User Conference. The feedback has been consistent – end users want to participate, but they are limited by corporate travel restrictions.

So, AVST has decided to change the format of the CallXpress End User Conference in 2010 to ensure we provide as many customers as possible with the opportunity to connect and collaborate with their peers. Instead of requiring end users from all over the world to travel to a single location, starting in Spring 2010, AVST will be taking the show on the road and offering a series of 1-day end user seminars across the U.S. The multi-city tour will allow users to come together at regional venues to share ideas and expertise with other users, as well as provide access to AVST executives and product specialists in a small group environment.

The final cities will be announced on AVST Blog soon…stay tuned for more information!

Can You Picture Yourself in One of These Three Fabulous Venues in 2009?

Blog Administrator — Mon, 17 Nov 2008 18:00:50 +0000

Let the Planning Begin… We’ve officially started researching locations for the 2009 CallXpress End User Conference. At last year’s inaugural event in Las Vegas, Nevada, attendees spent two days exchanging ideas and information with their peers, learning about the latest enhancements to CallXpress and speaking with AVST executives and product specialists. The feedback from the event was very positive and we have seen attendees continuing to network with each other and carry on many of their conversations from the conference on the CallXpress User Forum.

Following the successful launch of the AVST Community and CallXpress User Group in 2008, we’re excited to grow next year’s conference to include even more members of the User Group. In addition to accomodating more attendees at the 2009 conference, we are also committed to providing additional opportunities for exclusive training sessions to allow CallXpress users to get the most out of their time at the event. (I’ll post more about the proposed 2009 conference schedule in a later blog entry.)

Here are the top venues in consideration for the 2^nd Annual CallXpress End User Conference:

DON’T FORGET: If you want to be guaranteed to receive updates about the 2009 CallXpress End User Conference before it is announced to the general public, make sure you sign up today for the CallXpress User Group. Only members of the CallXpress User Group will receive priority notification about the conference schedule and training opportunities. As a benefit of their membership, CallXpress User Group members will be given the opportunity to book their seat in advance to attend one of the optional training classes being offered in conjunction with the conference.