Amend Default SMS or Simple UM Message Template in CallXpress

Did you know you can amend the default message templates for simple unified messaging or SMS notification to meet your corporate standards?

Users of CallXpress 8 now have the option to manage the profiles for SMS notification and simple unified messaging separately.  In the following 5 minute video, Pat Haney demonstrates how to easily edit the default XML message templates found on the CallXpress server to make them appropriate to your organization.

 

 

 

AVST Gets “Social”

In addition to the online AVST Community, we have expanded our social networks to include a Facebook group, LinkedIn group and Twitter page.

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers.

We invite you to join us on these new networks and help us spread the word about the AVST Community! 

AVST on Linkedin 

Join the official AVST CallXpress LinkedIn group by clicking here. Once you have logged in, you will be given the option to join the group.

AVST on Facebook

View AVST on Facebook by clicking here. To become a FAN of AVST on Facebook, click here, login into your Facebook account and select the "Become a Fan" button at the top of the screen. 

AVST on Twitter 

Do you tweet?  Click here  to view AVST’s Twitter feed and add AVST to your favorites list!

AVST Blog

Tune into the AVST blogs where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace.

CallXpress User Forum

Get connected with other CallXpress users by joining the CallXpress User Forum.  Members can post questions about CallXpress and discuss tips and tricks with their peers.

Ten Fast Facts for CallXpress Users

 1. AVST enhances CallXpress with Speech-to-Text.

• With GotVoice®, CallXpress users can receive their voice messages in text form on their mobile device or their computer. Now you are able to quickly view the content of your voicemail messages when access to audio is prohibited or a challenge to access.

• As regulatory compliance requirements become a bigger issue for enterprises around the globe, we are providing  you a solution that ensures voicemail messages can be archived, retained and discoverable as needed.  Message archive functionality is now available for CallXpress through integration with Symantec Enterprise Vault, provided by Vault Solutions’ Archive Accelerator product.

• AVST was ranked #1 for the most complete Unified Messaging (UM) solution on the market today, evaluated against 16 other UM providers including Avaya, Microsoft, Cisco and Nortel.
• AVST is a Leader in Gartner’s report for Voicemail, UM, Notification, and Personal Assistant. (2007 Gartner Inc. "A Framework for Unified Communications")

• If documents are key to your business, then RightFax is the right solution for you. RightFax together with CallXpress brings increased efficiency, flexibility and security to faxing and electronic document delivery.

• NotifyXpress™, a broadcast notification add-on to CallXpress, enables proactive, cost-effective outbound customer communications.
• Examples are Appointment reminders, School Notifications, Emergency Message Notification, Sales Follow up, and Status of Services (e.g. flight delay, payment due)

• ScheduleXpress is an ancillary application used to augment the Extension Specific Processing (ESP) capabilities of CallXpress, giving administrator the ability to create sophisticated personal and departmental menus as well as interactive audio menu applications for specific extensions based on time and date.
• To learn more about "Customizing Your Auto-Attendant with ScheduleXpress", view this one-hour archived webinar.

• Example include Bank by Phone, Automatic Financial Reporting, Campus Directory, Store Locator and more, providing your customer information 24X7.

• AVST offers self-paced, interactive, on-demand online training courses for end user administrators.
• End user documentation and an on-line tutorial on using CallXpress are available on the AVST website.

• The AVST Community is all about providing end users with valuable resources and a gathering place where they can share and exchange ideas, ask questions, and provide solutions to one another.
• This social network is home to the CallXpress User Group, CallXpress User Forum, AVST Blogs and the AVST Customer Advocate Program.
• The CallXpress User Forum is an online social network for CallXpress User Group members hosted by AVST.  Membership is FREE for all CallXpress users with valid XpressCare® contracts.

• 2009 Programs
  • 0% lease up to 36 months on CallXpress purchases over $10K
  • 0% FMV lease on combined CallXpress purchase with other telecom equipment
  • CallXpress Rental Program

 

Wondering How to Make the Most of the CallXpress User Forum?

5 Simple Ways to Enhance Your Membership Experience in the CallXpress User Forum

1. Receive e-mail notification of new forum topics and posts.You can manage your forum and topic e-mail ‘Subscriptions’ through your Member Control Panel Menu. By selecting to subscribe to a forum or topic, you are choosing to receive an e-mail to the address you specified on your registration form containing a detailed summary of the new post along with a link to the actual forum post. You may unsubscribe to a forum or thread at any time.
   
    
2. Update your forum settings, profile information, registration details, etc. from your Member Control Panel Menu. You will be able to control many aspects and access member features from this central menu. Read more