AVST Blog » CallXpress User Forum

AVST Has a New Look!

ehatch — Wed, 14 Dec 2011 17:19:30 +0000

Today, we launched a new website! It’s brighter, it’s easier to navigate, and it’s loaded with new content. Discover the full potential of AVST’s solutions: UC-Interoperability, UC-Voice, UC-Mobile, and UC-Business Process.

Here’s a quick overview:

We encourage you to take a tour and tell us what you think.

“We Are the Champions” at the 2011 User Oasis

ehatch — Mon, 17 Oct 2011 23:51:58 +0000

Throwing small rocks into a stream and watching the circular ripples grow larger and larger, was one of my daily activities as a child. I was very intrigued by the effect the rocks created. Although the size of the rocks were minuscule, the impact they made were immense. Similarly, as the reality of what CallXpress can accomplish was realized in a room packed full of customers, the impact was immense. We want users to be champions in their own organizations and have a considerable influence throughout their company. By applying new mobility solutions and business process enablement features on the CallXpress platform, we believe customers can do just that.

According to feedback acquired, this year’s Oasis was a great success. We received 100% positive response from our follow-up customer survey. One customer said, “What you put together at this year’s conference would have been hard to improve upon; great job!” Another commented, “You packed a lot into the conference- it worked really well.” Throughout the conference AVST heard directly from customers on what their concerns were, ways they were implementing CallXpress, some of the challenges they faced and product development suggestions for the future.

Attendees were impressed with all the capabilities CallXpress provides. During the customer panel session, users discussed the value of CallXpress feature sets and the increased efficiency and productivity it provided their companies. Features such as personal assistant, unified messaging, single number reach, speech automated attendant and customized CEBP, were revealed to be highly effective tools in their organizations’ environments. During this particular session, a customer who was sitting to my right (and feverishly taking notes) turned to me and said, “This is going to be SO good for my job! I did not realize CallXpress could do all these things.” Another user was very impressed with the interoperability of CallXpress into a Microsoft OCS/Lync environment and shared this: “We are moving to an Office 365 / Lync environment this Fall so, the Lync integration session was very interesting”. The ability to use CallXpress 8.2 as an Intelligent Gateway for those looking to integrate Microsoft OCS / Lync with their existing telephony infrastructure was seen as a very valuable tool.

Premium XpressCare and mobility were also discussed. Premium XpressCare entitles AVST customers who qualify, to receive direct technical support from AVST. Users talked in more detail about this during the roundtable sessions, as many were planning on purchasing it for their organizations. With various, new mobile features coming soon, customers were excited about the efficiency it would provide. As our President & CEO, Hardy Myers states, “Mobility is accelerating the deployment of UC.”

Attendees reported the roundtable sessions were the most beneficial. During this time users had the opportunity to discuss one-on-one with our Product Management, Professional Services, Sales Engineering and Executive teams. By asking questions, explaining their diverse situations and voicing opinions to AVST staff, a personal collaboration was created between the customer and the company. In addition to the customer panel and roundtable sessions, the conference also provided a networking lunch and two networking dinners. With all the opportunities to come together, we heard a lot of customers asking questions; who was using what, how they could implement it and how it was effective in their companies. From Web PhoneManager to UM to Speech (and much, much more) the power of CallXpress was understood and users were infused with a renewed excitement for what they could implement once back in the office.

The ability to provide customers specific solutions to be innovative influences in their organizations is a direct result of the interaction at the Oasis conferences. It allows AVST to better understand customer needs and focus on products that will help organizations achieve greater productivity and efficiency in the future. Our hope is that by doing so attendees will become champions in their own companies.

Amend Default SMS or Simple UM Message Template in CallXpress

Pat Haney — Mon, 24 Aug 2009 16:48:46 +0000

Did you know you can amend the default message templates for simple unified messaging or SMS notification to meet your corporate standards?

Users of CallXpress 8 now have the option to manage the profiles for SMS notification and simple unified messaging separately. In the following 5 minute video, Pat Haney demonstrates how to easily edit the default XML message templates found on the CallXpress server to make them appropriate to your organization.

AVST Gets “Social”

Blog Administrator — Tue, 12 May 2009 18:07:35 +0000

In addition to the online AVST Community, we have expanded our social networks to include a Facebook group, LinkedIn group and Twitter page.

We at AVST are committed to creating an ongoing, shared social space for people who are geographically dispersed. We believe the benefits of connecting people and building relationships across boundaries of geography or discipline will not only stimulate the capture of ideas to better our product offerings, but it will also improve the peer-to-peer collaboration and satisfaction of our loyal customers.

We invite you to join us on these new networks and help us spread the word about the AVST Community!

AVST on Linkedin

Join the official AVST CallXpress LinkedIn group by clicking here. Once you have logged in, you will be given the option to join the group.

AVST on Facebook

View AVST on Facebook by clicking here. To become a FAN of AVST on Facebook, click here, login into your Facebook account and select the "Become a Fan" button at the top of the screen.

AVST on Twitter

Do you tweet? Click here to view AVST’s Twitter feed and add AVST to your favorites list!

AVST Blog

Tune into the AVST blogs where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace.

CallXpress User Forum

Get connected with other CallXpress users by joining the CallXpress User Forum. Members can post questions about CallXpress and discuss tips and tricks with their peers.

Ten Fast Facts for CallXpress Users

Blog Administrator — Fri, 06 Mar 2009 16:43:41 +0000

1. AVST enhances CallXpress with Speech-to-Text.

With GotVoice®, CallXpress users can receive their voice messages in text form on their mobile device or their computer. Now you are able to quickly view the content of your voicemail messages when access to audio is prohibited or a challenge to access.

2. CallXpress supports Symantec Enterprise Vault™.

As regulatory compliance requirements become a bigger issue for enterprises around the globe, we are providing you a solution that ensures voicemail messages can be archived, retained and discoverable as needed. Message archive functionality is now available for CallXpress through integration with Symantec Enterprise Vault, provided by Vault Solutions’ Archive Accelerator product.

3. AVST is ranked as a leader.

AVST was ranked #1 for the most complete Unified Messaging (UM) solution on the market today, evaluated against 16 other UM providers including Avaya, Microsoft, Cisco and Nortel.
AVST is a Leader in Gartner’s report for Voicemail, UM, Notification, and Personal Assistant. (2007 Gartner Inc. “A Framework for Unified Communications”)

4. CallXpress now integrates with RightFax® 9.4.

If documents are key to your business, then RightFax is the right solution for you. RightFax together with CallXpress brings increased efficiency, flexibility and security to faxing and electronic document delivery.

5. NotifyXpress offers a cost-effective way to keep your customers informed.

NotifyXpress™, a broadcast notification add-on to CallXpress, enables proactive, cost-effective outbound customer communications.
Examples are Appointment reminders, School Notifications, Emergency Message Notification, Sales Follow up, and Status of Services (e.g. flight delay, payment due)

6. You can augment the ESP capabilities of CallXpress with ScheduleXpress.

ScheduleXpress is an ancillary application used to augment the Extension Specific Processing (ESP) capabilities of CallXpress, giving administrator the ability to create sophisticated personal and departmental menus as well as interactive audio menu applications for specific extensions based on time and date.
To learn more about “Customizing Your Auto-Attendant with ScheduleXpress“, view this one-hour archived webinar.

7. You can build self service applications through our Automated Agent (IVR).

Example include Bank by Phone, Automatic Financial Reporting, Campus Directory, Store Locator and more, providing your customer information 24X7.

8. AVST offers end user online training.

AVST offers self-paced, interactive, on-demand online training courses for end user administrators.
End user documentation and an on-line tutorial on using CallXpress are available on the AVST website.

9. The AVST Community is an online social network hosted by AVST.

The AVST Community is all about providing end users with valuable resources and a gathering place where they can share and exchange ideas, ask questions, and provide solutions to one another.
This social network is home to the CallXpress User Group, CallXpress User Forum, AVST Blogs and the AVST Customer Advocate Program.
The CallXpress User Forum is an online social network for CallXpress User Group members hosted by AVST. Membership is FREE for all CallXpress users with valid XpressCare® contracts.

10. AVST has partnered with CIT to provide easy and innovative financing solutions.

2009 Programs
- 0% lease up to 36 months on CallXpress purchases over $10K
- 0% FMV lease on combined CallXpress purchase with other telecom equipment
- CallXpress Rental Program

Want to read more interesting “fast facts” from AVST? View more Did You Know? blog posts.

Wondering How to Make the Most of the CallXpress User Forum?

Blog Administrator — Thu, 29 Jan 2009 18:49:14 +0000

5 Simple Ways to Enhance Your Membership Experience in the CallXpress User Forum

Receive e-mail notification of new forum topics and posts.You can manage your forum and topic e-mail ‘Subscriptions’ through your Member Control Panel Menu. By selecting to subscribe to a forum or topic, you are choosing to receive an e-mail to the address you specified on your registration form containing a detailed summary of the new post along with a link to the actual forum post. You may unsubscribe to a forum or thread at any time.
Update your forum settings, profile information, registration details, etc. from your Member Control Panel Menu. You will be able to control many aspects and access member features from this central menu.
Add a signature to the bottom of your posts. To do so you need to first create a signature in your ‘Profile Information’ through your Member Control Panel Menu, once you have done this you can add your signature to the bottom of your posts by checking the ‘Always attach my signature to posts‘ checkbox at the bottom of the Edit Profile form.
Use the forum’s built in Private Messaging System to send Private Messages to other forum members. The system works very much like e-mail, but within the CallXpress User Forum System. Messages you send will be viewable only by your recipients. You can chose to receive e-mail notification of new Private Messages by enabling the option in your Forum Preferences.
Reset your forum password. Although passwords cannot be retrieved, they can be reset. To reset your password click on the Login button and select the link to the lost password page to request that a new password be e-mailed to you.