AVST Blog » Case Study http://www.avst.com/blog Tune into the AVST blog where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace. Wed, 01 Feb 2012 16:22:01 +0000 en hourly 1 http://wordpress.org/?v=3.0.3 City of Phoenix Case Study http://www.avst.com/blog/112/city-of-phoenix-case-study http://www.avst.com/blog/112/city-of-phoenix-case-study#comments Sun, 31 Aug 2008 16:35:37 +0000 Blog Administrator http://www.avst.com/blog/?p=112 The City of Phoenix, Arizona’s capital city, is the fifth largest city in the nation with over 1.5 million residents. With more than 40 departments and functions throughout the city including the Police Department, City Hall, the Phoenix Sky Harbor International Airport and the Parks and Recreation Department, the City of Phoenix has over 14,000 employees who depend upon a reliable, easy to use voice mail system.

“We realized early on that in order to meet the needs of our 14,000 users today, we needed to be able to deploy a robust, highly scalable and cost-effective solution in a short period of time and with minimal disruption to our current users who are scattered across more than 40 city departments and functions," said Linda Henderson, IT Supervisor for the City of Phoenix.

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After deploying their system earlier in the year, Linda Henderson attended the 1st Annual CallXpress End User Conference and had this to say:

"I felt the time was VERY WELL spent. I learned a lot at the conference and found it extremely beneficial."

 

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]]> http://www.avst.com/blog/112/city-of-phoenix-case-study/feed 0 Lane Council of Governments Case Study http://www.avst.com/blog/108/lane-council-of-governments-case-study http://www.avst.com/blog/108/lane-council-of-governments-case-study#comments Fri, 01 Aug 2008 17:29:02 +0000 Blog Administrator http://www.avst.com/blog/?p=108 Lane Council of Governments (LCOG) is a voluntary association of local governments in Lane County, Oregon. Since its inception in 1945, the agency has partcipated in a wide variety of projects and programs for local governments. Today, LCOG serves Lane County, the 12 cities within the county, as well as education, public utilities and other special districts.

One of the Council’s recent charters has been to assist in coordinating a streamlined and reliable voice mail and call processing system for the region’s eight core agencies including the City of Springfield, City of Corvallis, Eugene 4J Schools, the City of Eugene and Lane County. A key priority for the LCOG has been to replace its legacy voice messaging systems with a next generation communications platform that will support the needs of the organizations and its 6,000+ users.

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