AVST Blog » Centralization

Amerisure: Another Happy Customer

cland — Tue, 03 May 2011 21:55:04 +0000

Amerisure is one of the nation’s leading insurance companies. With 675+ employees and 11 service sites nationwide, centralization and investment protection are a must. So, when their legacy Avaya voicemail had reached its end of support, they turned to Techmode for guidance on what to do next.

As discussed in recent blog posts, AVST’s interoperability and investment protection are exactly what customers need, especially since major legacy voicemail systems are fast approaching their end of manufacturing support by this summer. Lori Wodrich, Voice Communication Analyst for Amerisure, noted that, “Amerisure differentiates itself on our exceptional customer service; in order to maintain this level of service our employees must be able to respond to anything, from anywhere and at a moment’s notice. CallXpress has greatly increased the mobility and efficiency of our workforce through unified messaging. Our employees rapidly embraced the unified messaging functionality in CallXpress and reported they hope to never go back to the old way of conducting business. Unified messaging has spoiled them!”

Amerisure also learned that with AVST, it’s about choice. Most messaging providers require customers to store all their messages on a voicemail or email server and if there is a change in the future, it can be expensive. With AVST you can do a combination of both and if you decide to change in the future, no additional costs will be incurred. That means a lot to our customers.

Not only does AVST excel in flexibility, it can also offer a seamless Private Cloud solution for enterprises. “CallXpress 8 provides us with the perfect private cloud architecture, including survivability,” continued Wodrich. “The ability to have a centralized server at our main site and remote survivable Call Servers across four of our other offices provides us with a highly resilient communications platform. Because this architecture has been so successful, our intent is to migrate other locations as well.”

While we’re on the subject of upgrading infrastructures, be sure to check out our webinar next week entitled, “Beyond Voicemail- Preparing for the Future.” Learn how AVST is helping companies keep up to date today and into the future.

We encourage you to read more about Amerisure’s experience with moving to CallXpress.

How will we transform your communications? Contact us today and find out!

ACUTA Matata!

C.J. Land — Sun, 03 Apr 2011 17:00:02 +0000

“ACUTA”-Matata!
A twist on the famous Lion King song, Hakuna Matata- “’ACUTA’-Matata, ain’t no passing craze. It means no worries for the rest of your days!” With ACUTA’s 40th annual conference coming up on April 3-6, it definitely isn’t just a “passing craze”. ACUTA has been dedicated to helping colleges and universities reach their communications goals for over 40 years. Educational institutions will have “no worries” by attending ACUTA’s annual conference and receiving available information on how to utilize their communications infrastructure and maximize applications.

We’re gearing up here at AVST to visit the great city of Orlando, Florida, once again and we’re excited about it. The annual conference and exhibition is entitled, “Succeeding in the New Reality”, and AVST knows just how to educate colleges and universities on accomplishing that.

We will be showcasing an all-new, theater-style booth (fancy!) and addressing key IT trends for colleges and universities today, including mobility, centralization, virtualization, and deploying private cloud to public cloud UC solutions. We’ll be located in booth #401 on the show floor at the Hilton Bonnet Creek Resort, and will hold ongoing, live presentations on how to mobilize, consolidate and centralize an institution’s voice infrastructure and virtualize communications.

Please come by and visit us. We have some new videos and exhibits you won’t want to miss out on. Plus we will be offering a FREE iPad for one lucky winner, each day. Just attend one of our presentations to be entered to win.

ACUTA, which stands for the Association for Information Communications Technology Professionals in Higher Education, is an international non-profit educational association serving colleges and universities. Representing over 1,700 individuals at nearly 750 institutions of higher education with members ranging from small schools and community colleges to the 50 largest U.S. institutions, ACUTA’s core purpose is to support higher education institutions in achieving optimal use of communications technologies. AVST is a corporate affiliate of ACUTA and has been acknowledged for its support of ACUTA’s regional and national events over the last six years.

Come join us for the fun and some free earbuds. We’ll see you there!

Why upgrade to CallXpress 8?

Matt Sawyer — Mon, 13 Apr 2009 21:46:31 +0000

So you’ve heard the buzz….CallXpress 8, AVST’s next generation feature-rich Unified Communications platform delivers high availability, scalability, centralization, cost savings, mobility and more. But what does this mean to you?

It means that CallXpress 8 delivers the mission critical functionality you have been looking for while protecting your current and future communications infrastructure.

Here are the some of the highlights of CallXpress 8:

High Availability and Disaster Recovery – New, multi-call server architecture delivers continuous high availability and avoids system downtime. A multi-server architecture combined with Neverfail®, a fully synchronized hot standby, provides IT administrators with the peace of mind that CallXpress is running 24×7.
Centralization – CallXpress 8 provides customers with the ability to centralize messaging and call processing applications by using their existing voice or data networks and deploying AVST’s survivable call server technology or SIP gateways.
Speech - CallXpress provides speech access to your company’s communication infrastructure and real-time call connectivity. It also offers hands-free mobile management of telephone calls, e-mails, fax messages, contacts and calendar and complies with the hands-free mobile phone laws enacted in many states and countries.
Personal Assistant - Provides Find-me/Follow-me capabilities to automatically route calls to the most appropriate telephone based on their current presence as well as Calendar and Contact management for users of Microsoft® Exchange and IBM® Lotus Notes®. When combined with existing mobility applications such as unified messaging, voice user interface, and single number/single mailbox, CallXpress 8 becomes the most mobility-enabled solution offered by AVST to date.
Scalability – Now able to scale up to 384 ports and 40,000 users, CallXpress 8 doubles the scalability of previous versions and can be networked for larger capacity.
Interoperability – CallXpress 8 is compatible with more than 250 TDM, IP-PBX, and Centrex integrations with the ability to support up to 10 switches on a CallXpress system.

Understand the Benefits of Upgrading to CallXpress 8

AVST believes it is critical for customers to continually utilize the latest version of software. Proactive upgrades ensure optimal performance, continued feature enhancements, increased stability, and ongoing compatibility with emerging communications technology. Click here to view a feature matrix that lists many of the features available with recent versions of CallXpress.

Related Links:

Tom Minifie Live from VoiceCon Orlando 2009

Blog Administrator — Mon, 06 Apr 2009 17:02:49 +0000

CallXpress 8 was a HIT at VoiceCon Orlando 2009. Check out the video below of Tom Minifie, AVST CTO, being interviewed by Eric Krapf about CallXpress 8.

Related CallXpress 8 Launch Material: