Legacy Voicemail Users – Know Your Options

Many IT professionals today are advocating the replacement of older voicemail systems that don’t support the mobile work force or are based on obsolete proprietary platforms or technology. Others, unfortunately, continue to bear the burden of the increased maintenance and support costs of legacy voicemail systems that simply do not integrate with new technologies within the organization, nor meet the needs of the modern enterprise.

If you are charged with researching a replacement solution for your first‐generation voicemail system, make sure you KNOW YOUR OPTIONS!

Look for a replacement to your current voicemail system that offers a flexible solution for integrating, automating and improving your business processes. CallXpress was built to achieve maximum return on investment by:

• Minimizing training by mimicking the Telephone User Interface (TUI) of your Nortel Meridian Mail, Octel Aria, Octel Serenade, and other popular first generation voicemail systems
• Leveraging the global administration capabilities of the CallXpress platform to reduce administrative cost
• Automating information delivery accessible to customers 24 x 7
• Allowing for customized IVR applications such as bank by phone, financial reporting, campus directory, 24-hour technical support line, and employee locator
• Providing notification to customers of timely information
• Intelligent routing of calls
• Streamlining message management through unified messaging

Related Links:

• AVST On-Demand Webcast – CallXpress 8 – Ideal Legacy Voicemail Replacement Solution
• Datasheet – CallXpress Legacy Voicemail Replacement
• Nortel Investment Protection Program Resource Library

University of New Mexico Selects CallXpress

University of New Mexico is the state’s largest university, and when it became apparent that its current voicemail system was performing unreliably, a decision regarding a replacement needed to be made quickly.

After careful consideration and undisputed positive feedback from other universities and corporate references, UNM opted to deploy CallXpress over other systems.

“Every single organization that we talked to that owned a CallXpress system noted that it was easy to install, extremely stable, and bottom line – it worked,” commented UNM Associate Director Mark Reynolds.  “UNM’s diverse networking environment, which supports many high-volume, critical-path departments, requires a communications infrastructure that works reliably from day one and needs no babysitting – CallXpress fits the bill on all accounts."

Click on the following link to read more about UNM’s successful deployment of CallXpress.

Lane Council of Governments Case Study

Lane Council of Governments (LCOG) is a voluntary association of local governments in Lane County, Oregon. Since its inception in 1945, the agency has partcipated in a wide variety of projects and programs for local governments. Today, LCOG serves Lane County, the 12 cities within the county, as well as education, public utilities and other special districts.