AVST Blog » Octel http://www.avst.com/blog Tune into the AVST blog where AVST thought leaders and industry experts discuss issues and offer opinions pertaining to the communications marketplace. Wed, 01 Feb 2012 16:22:01 +0000 en hourly 1 http://wordpress.org/?v=3.0.3 Legacy Voicemail Users – Know Your Options http://www.avst.com/blog/1107/legacy-voicemail-users-know-your-options http://www.avst.com/blog/1107/legacy-voicemail-users-know-your-options#comments Wed, 21 Oct 2009 17:49:23 +0000 Dana Morio http://www.avst.com/blog/?p=1107 Many IT professionals today are advocating the replacement of older voicemail systems that don’t support the mobile work force or are based on obsolete proprietary platforms or technology. Others, unfortunately, continue to bear the burden of the increased maintenance and support costs of legacy voicemail systems that simply do not integrate with new technologies within the organization, nor meet the needs of the modern enterprise.

If you are charged with researching a replacement solution for your first‐generation voicemail system, make sure you KNOW YOUR OPTIONS!

Look for a replacement to your current voicemail system that offers a flexible solution for integrating, automating and improving your business processes. CallXpress was built to achieve maximum return on investment by:

  • Minimizing training by mimicking the Telephone User Interface (TUI) of your Nortel Meridian Mail, Octel Aria, Octel Serenade, and other popular first generation voicemail systems
  • Leveraging the global administration capabilities of the CallXpress platform to reduce administrative cost
  • Automating information delivery accessible to customers 24 x 7
  • Allowing for customized IVR applications such as bank by phone, financial reporting, campus directory, 24-hour technical support line, and employee locator
  • Providing notification to customers of timely information
  • Intelligent routing of calls
  • Streamlining message management through unified messaging

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]]> http://www.avst.com/blog/1107/legacy-voicemail-users-know-your-options/feed 0 City of Phoenix Case Study http://www.avst.com/blog/112/city-of-phoenix-case-study http://www.avst.com/blog/112/city-of-phoenix-case-study#comments Sun, 31 Aug 2008 16:35:37 +0000 Blog Administrator http://www.avst.com/blog/?p=112 The City of Phoenix, Arizona’s capital city, is the fifth largest city in the nation with over 1.5 million residents. With more than 40 departments and functions throughout the city including the Police Department, City Hall, the Phoenix Sky Harbor International Airport and the Parks and Recreation Department, the City of Phoenix has over 14,000 employees who depend upon a reliable, easy to use voice mail system.

“We realized early on that in order to meet the needs of our 14,000 users today, we needed to be able to deploy a robust, highly scalable and cost-effective solution in a short period of time and with minimal disruption to our current users who are scattered across more than 40 city departments and functions," said Linda Henderson, IT Supervisor for the City of Phoenix.

Read City of Phoenix Case Study Online

After deploying their system earlier in the year, Linda Henderson attended the 1st Annual CallXpress End User Conference and had this to say:

"I felt the time was VERY WELL spent. I learned a lot at the conference and found it extremely beneficial."

 

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