Here’s a quick overview:

• New Messaging and Navigation
• New AVST Corporate Overview
• How AVST Resolves Key Business Challenges
• Focused Solutions – UC-Interoperability, UC-Voice, UC-Mobile, UC-Business Process

We encourage you to take a tour and tell us what you think.

According to feedback acquired, this year’s Oasis was a great success. We received 100% positive response from our follow-up customer survey. One customer said, “What you put together at this year’s conference would have been hard to improve upon; great job!”   Another commented, “You packed a lot into the conference- it worked really well.” Throughout the conference AVST heard directly from customers on what their concerns were, ways they were implementing CallXpress, some of the challenges they faced and product development suggestions for the future.

Attendees were impressed with all the capabilities CallXpress provides. During the customer panel session, users discussed the value of CallXpress feature sets and the increased efficiency and productivity it provided their companies. Features such as personal assistant, unified messaging, single number reach, speech automated attendant and customized CEBP, were revealed to be highly effective tools in their organizations’ environments. During this particular session, a customer who was sitting to my right (and feverishly taking notes) turned to me and said, “This is going to be SO good for my job! I did not realize CallXpress could do all these things.” Another user was very impressed with the interoperability of CallXpress into a Microsoft OCS/Lync environment and shared this: “We are moving to an Office 365 / Lync environment this Fall so, the Lync integration session was very interesting”.  The ability to use CallXpress 8.2 as an Intelligent Gateway for those looking to integrate Microsoft OCS / Lync with their existing telephony infrastructure was seen as a very valuable tool.

Premium XpressCare and mobility were also discussed. Premium XpressCare entitles AVST customers who qualify, to receive direct technical support from AVST. Users talked in more detail about this during the roundtable sessions, as many were planning on purchasing it for their organizations. With various, new mobile features coming soon, customers were excited about the efficiency it would provide. As our President & CEO, Hardy Myers states, “Mobility is accelerating the deployment of UC.”

Attendees reported the roundtable sessions were the most beneficial. During this time users had the opportunity to discuss one-on-one with our Product Management, Professional Services, Sales Engineering and Executive teams. By asking questions, explaining their diverse situations and voicing opinions to AVST staff, a personal collaboration was created between the customer and the company. In addition to the customer panel and roundtable sessions, the conference also provided a networking lunch and two networking dinners. With all the opportunities to come together, we heard a lot of customers asking questions; who was using what, how they could implement it and how it was effective in their companies. From Web PhoneManager to UM to Speech (and much, much more) the power of CallXpress was understood and users were infused with a renewed excitement for what they could implement once back in the office.

The ability to provide customers specific solutions to be innovative influences in their organizations is a direct result of the interaction at the Oasis conferences. It allows AVST to better understand customer needs and  focus on products that will help organizations achieve greater productivity and efficiency in the future. Our hope is that by doing so attendees will become champions in their own companies.

Mobility is definitely a hot topic in today’s IT market. Just look at some of these statistics:

• 32% of US employees are mobile workers
• There has been a 61% increase of mobile workers from 2005 to 2009 If the current trend continues, by 2016 the US mobile workers will have grown to 4.9 million
• Enterprise mobility is the biggest single trend across tech industry investment and innovation, even outpacing the cloud computing trend
• Apple has reported a record number of iPhones and iPad sales in the second quarter of 2011, powering revenues of $28.6 billion
• 47% off all adults go online remotely

One of the key factors that started this trend and continues to move it forward is the smartphone. We recently conducted a webinar titled, Getting the Most out of Your Smartphone . Here we outlined our mobile applications that are available on Blackberries, Androids and iPhones and gave step-by-step instructions on how they work. We also discussed mobility trends and where it may be headed in the future.

Check out other ways to keep up with these mobile trends and become more productive, efficient and available on the go.

Enter…Voicemail-to-Text! Have you ever been so busy that by the end of the day you have numerous, unheard voicemails?  Would the ability to quickly scan through and read those messages be enticing? That question led James Siminoff down the path to developing Voicemail-to-Text software.

Thanks to Ditech’s PhoneTag technology, AVST offers that option. Here’s an excerpt from Phone Tag’s website: “While on a business trip in 2003, James Siminoff was out to dinner with friends: William Wachtel and his son, Jesse Wachtel. Before they could sit down, William had to sort through a 20 minute backlog of voicemails gathered during a day filled with meetings. Jesse commented to James, ‘Wouldn’t it be easier if you could just read your voicemail?’ At the time, James was working with voice recognition technologies and had a creative idea on how to build a system that would enable people to stop listening to voicemail and READ IT and with that, PhoneTag was born.”

Voicemail-to-Text is a great solution for business professionals. Imagine being able to read the content of your voicemail when listening just isn’t an option, such as when you’re in a meeting or in a noisy environment like the airport. Now, with Voicemail-to-Text, you can “visually” manage your voicemail messages easily and quickly, giving you the ability to accomplish more during your workday.

Here’s how it works. Using CallXpress notification, voice messages are forwarded to Ditech PhoneTag via SMTP. Ditech PhoneTag transcribes the voice message and converts it to text. Ditech PhoneTag sends the text along with a compressed MP3 file to the user’s e-mail address. It’s that simple- you can read your voicemail!

How will this benefit you? We want to hear your thoughts and ideas.

Read more about AVST’s partnership with Ditech Networks and Voicemail-to-Text.

DiTech PhoneTag’s mission is to bring freedom from listening to voicemail and back it with premier support and service. Every day is dedicated to supercharging customers’ communications experience.

Here’s an excerpt from Denny’s video blog:

Suppose you are in a meeting and you are expecting a very important voicemail. You know you can’t call in to retrieve the message because you are in a meeting, but you can read it on your Blackberry or iPhone or other device.  Just having that alone saves you time than having to go back to your voicemails and read it. The other thing, that is interesting about it, is that some people never get to the point in a voicemail, so you’re listening for maybe minutes before they get to the point. With text you can simply look at the message and scan right to the most important piece of information, and you are there.  You’re done. It transforms the way people shave time and be more efficient.

Click on the play button below to watch the entire video.

Related Links:

• AVST Enhances CallXpress with Speech-to-Text blog post
• AVST Enhances Speech-to-Text Technology from GotVoice press release
• GotVoice Enterprise Solutions Datasheet

Have you ever been stuck in a meeting and need to quickly read your voicemail messages?  With GotVoice, all of your voicemail messages get converted and sent to you as text, so you can read your voicemail messages on any mobile device or e-mail inbox.

Related Links:

• GotVoice Enterprise Solutions Datasheet
• AVST Enhances Speech-to-Text Technology from GotVoice press release
• GotVoice website