Amend Default SMS or Simple UM Message Template in CallXpress

Did you know you can amend the default message templates for simple unified messaging or SMS notification to meet your corporate standards?

Users of CallXpress 8 now have the option to manage the profiles for SMS notification and simple unified messaging separately.  In the following 5 minute video, Pat Haney demonstrates how to easily edit the default XML message templates found on the CallXpress server to make them appropriate to your organization.

 

 

 

What Flavor of Unified Messaging is Right for You?

THE MANY FLAVORS OF UNIFIED MESSAGING

CallXpress is the most flexible Unified Messaging (UM) system on the market today. It offers customers complete flexibility in how they wish to deploy and use UM. Unlike all other competing products, CallXpress allows users to deploy any type and mix of UM on a system, as well as allowing users to mix UM and traditional voicemail users on the same system. CallXpress supports both of the popular UM architecture types: Server-based UM and Client-based UM.

CallXpress was the very first product to offer Unified Messaging (UM) solutions to customers and most recently took the top spot for the most complete UM solution on the market today when evaluated against other UM providers. 

If you want to know what your real UM options are, take a look at some of the related articles posted below to learn more about UM from the experts at AVST.

 Related Articles:

• Know Your Options: Understanding Your Unified Messaging Choices whitepaper
• The 5 C’s (Considerations) for Unified Messaging blog post
• Defining the Right Path to Unified Messaging – blog post part 1
• Defining the Right Path to Unified Messaging – blog post part 2
• Unified Messaging Resource Center

Ten Fast Facts for CallXpress Users

 1. AVST enhances CallXpress with Speech-to-Text.

• With GotVoice®, CallXpress users can receive their voice messages in text form on their mobile device or their computer. Now you are able to quickly view the content of your voicemail messages when access to audio is prohibited or a challenge to access.

• As regulatory compliance requirements become a bigger issue for enterprises around the globe, we are providing  you a solution that ensures voicemail messages can be archived, retained and discoverable as needed.  Message archive functionality is now available for CallXpress through integration with Symantec Enterprise Vault, provided by Vault Solutions’ Archive Accelerator product.

• AVST was ranked #1 for the most complete Unified Messaging (UM) solution on the market today, evaluated against 16 other UM providers including Avaya, Microsoft, Cisco and Nortel.
• AVST is a Leader in Gartner’s report for Voicemail, UM, Notification, and Personal Assistant. (2007 Gartner Inc. "A Framework for Unified Communications")

• If documents are key to your business, then RightFax is the right solution for you. RightFax together with CallXpress brings increased efficiency, flexibility and security to faxing and electronic document delivery.

• NotifyXpress™, a broadcast notification add-on to CallXpress, enables proactive, cost-effective outbound customer communications.
• Examples are Appointment reminders, School Notifications, Emergency Message Notification, Sales Follow up, and Status of Services (e.g. flight delay, payment due)

• ScheduleXpress is an ancillary application used to augment the Extension Specific Processing (ESP) capabilities of CallXpress, giving administrator the ability to create sophisticated personal and departmental menus as well as interactive audio menu applications for specific extensions based on time and date.
• To learn more about "Customizing Your Auto-Attendant with ScheduleXpress", view this one-hour archived webinar.

• Example include Bank by Phone, Automatic Financial Reporting, Campus Directory, Store Locator and more, providing your customer information 24X7.

• AVST offers self-paced, interactive, on-demand online training courses for end user administrators.
• End user documentation and an on-line tutorial on using CallXpress are available on the AVST website.

• The AVST Community is all about providing end users with valuable resources and a gathering place where they can share and exchange ideas, ask questions, and provide solutions to one another.
• This social network is home to the CallXpress User Group, CallXpress User Forum, AVST Blogs and the AVST Customer Advocate Program.
• The CallXpress User Forum is an online social network for CallXpress User Group members hosted by AVST.  Membership is FREE for all CallXpress users with valid XpressCare® contracts.

• 2009 Programs
  • 0% lease up to 36 months on CallXpress purchases over $10K
  • 0% FMV lease on combined CallXpress purchase with other telecom equipment
  • CallXpress Rental Program

 

Defining the Right Path to Unified Messaging – part 2

(part 2 of 2 in blog series) I already spent some time discussing the purpose of Unified Messaging and provided a high level overview of the most popular feature sets. Now I want to take you behind the scenes and explore how Unified Messaging can be deployed.

So, let’s take a look at the various architectures used to support Unified Messaging in CallXpress. By architecture, I am simply referring to the different ways to connect your voicemail system, your telephone system, and your e-mail system to deliver Unified Messaging functionality. There are four generally recognized architectures accepted in the market today. AVST’s marketing department created a cool brochure that outlines the “Four Flavors of Unified Messaging.”   I’m going to break down each architecture for you so you understand them, and then I’m going to talk about what the implications are for using 0one of these architectures as opposed to another. Read more

AVST UM Survey Results

Thank you to everyone who took the time to complete our brief online Unified Messaging survey. We plan to incorporate these type of surveys into our community on a regular basis so we can continue to monitor how you, OUR CALLXPRESS CUSTOMERS, are actually using AVST products and services.

First things first… Read more

Message Archive for Compliance

Over the last few years, compliance, electronic discovery, regulatory inquiries, and retention policies have become common topics within the business environment. In fact, in December 2006, new US procedures went into effect that mandates all electronically stored information (ESI) is discoverable. Although there has been some debate on whether voicemail is included in this, companies must have a well defined electronic document creation, retention, and destruction policy for all forms of ESI.

AVST isn’t here to hand out legal advice on this issue. That’s what lawyers are for. However, AVST does spend a lot of time determining what we can provide within our products to help our customers solve these types of issues. In this case, we have elected to integrate with software designed for this purpose.

There are many products designed to help companies meet their compliance obligations. One such product is Symantec’s Enterprise Vault, the industry leader in e-mail and content archiving. Message archiving is already a common practice with e-mail systems. When companies deploy unified messaging (UM) in a server-based configuration, these archives can also include voicemail. However, many customers don’t deploy UM in this manner, or will want or need to archive voicemail with unique retention policies, separate from e-mail. To that end, AVST has worked with Vault Solutions to provide message archive functionality through integration with Symantec Enterprise Vault. The integration is provided by Vault Solutions’ Archive Accelerator product. With this combination, CallXpress voice messages are stored in the “vault” for future access.

To learn more about Archive Accelerator and support for CallXpress message archiving, contact Rick Ganis at rick@vault-solutions.com.

Related Articles:

• Federal Rules of Civil Procedure (FRCP)
• The Impact of the New FRCP Amendments on Your Business – An Osterman Research White Paper