Legacy Voicemail Users – Know Your Options

Many IT professionals today are advocating the replacement of older voicemail systems that don’t support the mobile work force or are based on obsolete proprietary platforms or technology. Others, unfortunately, continue to bear the burden of the increased maintenance and support costs of legacy voicemail systems that simply do not integrate with new technologies within the organization, nor meet the needs of the modern enterprise.

If you are charged with researching a replacement solution for your first‐generation voicemail system, make sure you KNOW YOUR OPTIONS!

Look for a replacement to your current voicemail system that offers a flexible solution for integrating, automating and improving your business processes. CallXpress was built to achieve maximum return on investment by:

• Minimizing training by mimicking the Telephone User Interface (TUI) of your Nortel Meridian Mail, Octel Aria, Octel Serenade, and other popular first generation voicemail systems
• Leveraging the global administration capabilities of the CallXpress platform to reduce administrative cost
• Automating information delivery accessible to customers 24 x 7
• Allowing for customized IVR applications such as bank by phone, financial reporting, campus directory, 24-hour technical support line, and employee locator
• Providing notification to customers of timely information
• Intelligent routing of calls
• Streamlining message management through unified messaging

Related Links:

• AVST On-Demand Webcast – CallXpress 8 – Ideal Legacy Voicemail Replacement Solution
• Datasheet – CallXpress Legacy Voicemail Replacement
• Nortel Investment Protection Program Resource Library

Discover the Difference in CallXpress 8

If you’ve read my recent blog posts and/or checked out our new CallXpress Resource Center on AVST.com, then you’re already aware that there is a wealth of information posted about the architectural changes and feature enhancements that we’ve incorporated into CallXpress 8.  From new feature and benefits pages to an enhanced 12-page brochure, our marketing team and product management staff have done their best to ensure you have all the information you need to make a thorough evaluation of this power new Unified Communications platform.

If you’re still unclear as to why you should upgrade to CallXpress 8, or if you’re wondering if there is really a need for more features and functionality, then I think you’ll be interested in checking out the two new presentations that our Director of Sales Engineering, Neil Bulter, has put together to help new and existing customers Discover the Difference in CallXpress 8.

Click here to view these short and insightful presentations:

• Discover the Difference – Why Upgrade to CallXpress 8
• Transform Your Voicemail – Why CallXpress 8 is the Perfect Legacy Voicemail Replacement
• About AVST – An introduction to AVST and CallXpress 8

Why upgrade to CallXpress 8?

So you’ve heard the buzz….CallXpress 8, AVST’s next generation feature-rich Unified Communications platform delivers high availability, scalability, centralization, cost savings, mobility and more.  But what does this mean to you?

It means that CallXpress 8 delivers the mission critical functionality you have been looking for while protecting your current and future communications infrastructure.

Here are the some of the highlights of CallXpress 8:

• High Availability and Disaster Recovery – New, multi-call server architecture delivers continuous high availability and avoids system downtime.   A multi-server architecture combined with Neverfail®, a fully synchronized hot standby, provides IT administrators with the peace of mind that CallXpress is running 24×7.
• Centralization – CallXpress 8 provides customers with the ability to centralize messaging and call processing applications by using their existing voice or data networks and deploying AVST’s survivable call server technology or SIP gateways.
• Speech -  CallXpress provides speech access to your company’s communication infrastructure and real-time call connectivity. It also offers hands-free mobile management of telephone calls, e-mails, fax messages, contacts and calendar and complies with the hands-free mobile phone laws enacted in many states and countries.
• Personal Assistant - Provides Find-me/Follow-me capabilities to automatically route calls to the most appropriate telephone based on their current presence as well as Calendar and Contact management for users of Microsoft® Exchange and IBM® Lotus Notes®.  When combined with existing mobility applications such as unified messaging, voice user interface, and single number/single mailbox, CallXpress 8 becomes the most mobility-enabled solution offered by AVST to date.
• Scalability – Now able to scale up to 384 ports and 40,000 users, CallXpress 8 doubles the scalability of previous versions and can be networked for larger capacity.
• Interoperability – CallXpress 8 is compatible with more than 250 TDM, IP-PBX, and Centrex integrations with the ability to support up to 10 switches on a CallXpress system.
   

Understand the Benefits of Upgrading to CallXpress 8

AVST believes it is critical for customers to continually utilize the latest version of software. Proactive upgrades ensure optimal performance, continued feature enhancements, increased stability, and ongoing compatibility with emerging communications technology. Click here to view a feature matrix that lists many of the features available with recent versions of CallXpress.

Related Links:

• CallXpress 8 Unifying Communications Brochure
• High Availability Datasheet 
• Personal Assistant Datasheet 
• Legacy Voicemail Replacement Datasheet