Call Processing - Features and Benefits
Features
Automated Attendant
This powerful tool manages the flow of incoming calls by automatically answering them without using a live operator. Callers are given menu options and can respond to them either by natural voice commands or touch tone keypad. Automated attendant allows you to respond instantly to incoming calls and direct them to the appropriate person or department in your organization. Sophisticated features come standard, including multiple transfer types, call blocking, call screening, caller queuing, Extension Specific Processing (ESP), voice forms, and more.
ScheduleXpress
ScheduleXpress allows the CallXpress administrator to design and implement multiple independent automated attendant menus. They can be scheduled based on time of day, day of the week, or a specific date, allowing your customers to hear different auto attendant menus during peak calling periods, after hours, lunch breaks, and holidays.
Interactive Voice Response (IVR)
Powerful tools in CallXpress let you build highly advanced interactive voice response (IVR) applications that interact with the CallXpress system, computer databases, and fax machines to manage customer communications in a variety of ways. Using information entered from a touch-tone phone, your application can retrieve information from a host database, run queries on specific database information, and even perform mathematical calculations instantly. CallXpress then speaks the requested information over the phone, or faxes it to the recipient.
Message Notification
In the office or on the go, your employees are never out of touch with CallXpress. The instant new voice or fax messages arrive, the recipient is immediately notified via e-mail, pager, phone call or SMS text message. CallXpress also supports administrative alerts via SNMP or e-mail to inform system administrators of the health of the CallXpress system.
Benefits
Provide Better Customer Service
With features such as automated attendant, you can transfer callers to the correct extension, user or department without an operator, and provide information to customers 24x7. Your employees will never miss an urgent customer call no matter where they are, thanks to message notification.
Replace Your System at Your Own Pace
With CallXpress, you don’t need to perform a systemwide replacement of your existing telephony and data infrastructure. CallXpress offers unsurpassed interoperability, supporting over 250 traditional PBX and IP-based integrations, so it works with your existing systems. You can transition from your existing technology to VoIP at your own pace. And when you’re ready to implement Unified Messaging, CallXpress supports all your messages: voice, fax, and e-mail to Microsoft Outlook, Lotus Notes, Novell GroupWise, MiraPoint, and other IMAP4-compatible e-mail inboxes.
Reduce Cost through Streamlined Administration
CallXpress is a favorite with system administrators due to its flexibility, security, reliability and efficient architecture. Best of all, CallXpress has been designed to minimize the training for both the administrator and user.
- Single Administration Interface for Voice, Speech, Unified Messaging, and Fax
- Global User Administration
- Supports Popular Single Point of Administration Tools : Unimax 2nd Nature® Support and NEC- MA 4000
- Networking (AMIS, VPIM, Avaya Message Networking Server Support)
- Active Directory MMC Snap In
- Message Archiving, Retention Policy, Discovery, and Disposal (3rd party application required)