Notification - Features and Benefits
The Power of Automation
When you reach out to customers in a proactive manner, it serves to engage them and build their loyalty. Best yet, it's a cost-effective way to keep your customers informed, because the calls are automatically generated by NotifyXpress and not by employees.
CallXpress allows you to:
- Perform outbound notification calls using up to 48 simultaneous CallXpress ports
- Communicate pre-recorded announcements to a large audience
- Create customized announcement with varying data elements including dates, numbers, monetary amounts and names
- Use CallXpress text-to-speech for certain elements of a message
- Use a touch-tone telephone to record notification messages, initiate notification campaigns, and perform systems tasks
- Configure certain time periods during which outbound call are allowed
- Protect outbound messages via password
- Support "do-not-call" requests
- Configure the maximum number of call attempts and failed call retry intervals
- Handle various call transfer scenarios including: no transfer, automatic transfer, or call recipients requested transfer
- Review detailed logging of call attempts, retries, and results for reporting
- Specify the switch section to use for outbound calls on CallXpress systems with more than one switch integration
- Support your multi-lingual customer base
It's Simple to Generate Outbound Calls
Just a few simple steps is all it takes to set the NotifyXpress system in motion.
- Record the message to be played to recipients
- Create an import .csv file with recipients' information
- CallXpress places the outbound calls
- Review reporting information