Voicemail - Features and Benefits
Harness the Power of Your Voice
Using state-of-the-art speech recognition technology, CallXpress Personal Assistant is driven through a speech interface that increases employee responsiveness. Voice-activated management simplifies the task and ensures continued productivity – and complies with the hands-free mobile phone laws enacted in many states and countries.
Minimizing User Training
To help minimize user training, CallXpress offers a variety of interfaces so your employees can use the same keystrokes they use now to access and process their messages. CallXpress offers an alternative Telephone User Interface (TUI) that mimics the Octel Aria, Octel Serenade, Mitel NuPoint with Centigram interface, Nortel Meridian Mail, and Avaya INTUITY AUDIX. In fact, AVST is the world leader in TUI emulations.
Serving Your Customers Better
CallXpress offers the most robust voicemail and call processing feature set available including customized front-end call handling, personal menus and advanced message notification. The CallXpress automated attendant acts as a virtual call center, routing incoming calls and providing your customers with round-the-clock access to everything from pre-recorded information and faxable documents to account inquiries and survey questionnaires. It can even support these applications in a variety of different languages if your company serves a multilingual customer base.
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Unique Features Make Administration Easier
CallXpress contains built-in features to help system administrators manage the system with ease, and plan for the future of your organization.
CallXpress Fits All Types of Infrastructures
You may have one PBX and one voicemail system per physical site – or you have a centralized voicemail platform. No matter whether your telephony infrastructure is distributed, centralized or a hybrid of the two, CallXpress offers advantages over competitors' products, by allowing you the flexibility to set up the system the way that works best for your company.
Achieve High Availability and Disaster Recovery
Your employees must have continuous connection to their information and applications to keep you at the peak of performance. Downtime recovering from backup systems – can't be afforded in today's 24X7 world. That's why the CallXpress multi-server architecture contains two parts, the System Server which is the brains of the operations and the Call Servers which act as the work horses. Combine that with Neverfail® backup system, a fully synchronized, uninterrupted hot standby server, and you achieve the highest level of survivability.
Networking and Global User Administration
CallXpress meets your scalability challenges and consolidation objectives through sophisticated system networking and global user administration capabilities. With this handy feature, administrators can manage the subscriber and distribution list databases of all CallXpress servers from a single, global view.
Multiple TDM, IP-PBX and Centrex Telephony Integration
CallXpress has the unique ability to leverage both TDM and new IP telephone switching infrastructure. Not only does this help you reduce costs and provide you with productivity-enhancing services, it also allows you to transition your existing telephone switching environment at your own pace.
IP Future Proofing Guarantee
If you have purchased a TDM-based integration from AVST, you are eligible for a free IP integration when you're ready to transition to IP. That way, your current investment is protected and you can move to IP on your own schedule. As the industry leader in PBX interoperability with over 250 TDM, IP-PBX, and Centrex integration, and the ability to support multiple integrations on a single CallXpress system, you can rest assured that AVST has your future covered.
You've Got Plenty of Room to Grow
Whether your organization is growing or you are looking to centralize your solutions for easier IT management, it is important to invest now in solutions that can scale with your changing requirements. CallXpress lets you be prepared for change by providing incredible scalability up to 384 voice ports supporting up to 40,000 users.
Add on New Productivity Enhancing Applications at Your own Pace
The flexible modular licensing in CallXpress allows you to easily add on advanced CallXpress Unified Communications applications such as unified messaging, personal assistant, fax, speech, and notification at your own pace.