AVST Whitepaper - Why AVST Should Be Your Strategic Communications Partner
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When your company is ready to make a significant investment in technology, you want to be sure it's the best choice not just for now, but for the future as well. The last thing you want to do is make a shortsighted decision that is going to cost your company money — and perhaps even cost you your job — down the road. The competitive global market demands that companies be flexible, efficient, and responsive to market change. To be successful, you need a technology partner that offers high value today while allowing for quick reaction to tomorrow's changes; one that delivers best-of-breed solutions based upon open standards. More and more, companies are faced with three basic communication challenges: management of an overload of information, an increasingly mobile workforce, and a demanding customer base looking for near real-time responsiveness. At AVST, we believe that our products and services are uniquely qualified to help companies of all sizes meet these challenges now and for years to come. We are exactly the kind of strategic partner your company needs to help build its future communications strategy.
With AVST, you get legacy functionality delivered by first-generation voice messaging and call processing systems, combined with the mobility and productivity solutions promised by unified communications solutions. Most importantly, you get it all in a network application server that is easily managed by your company's enterprise IT department.
When your customers call, it's important to help them reach their intended party, or provide them with direct access to the information they're looking for. Our CallXpress? makes that happen. This highly evolved call processing solution supports such applications as voice forms, audio library, fax library, caller queuing, find-me/follow-me, custom interactive voice response (IVR) applications, and rules-based call routing. Companies around the world depend on CallXpress to deliver the highest levels of responsiveness to their customers, including offering self-service applications when they can't talk to customers live.
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