AVST's extensive experience interfacing with and supporting enterprise customers worldwide highlight several key issues for enterprise IT/Telecom teams to consider when evaluating their organizational plans for the adoption of unified communications (UC). The current and evolving state of an organization's telephony and groupware infrastructure plays a critical part in the UC evaluation process. Many organizations have multiple and potentially conflicting priorities for their infrastructure investments. Given that most enterprises will not be fully IP-enabled, have not migrated their legacy telephony infrastructure and are dealing with multiple and desperate communications infrastructure (PBX, voice mail, and e-mail) this whitepaper will provide practical information for enterprise customers to implement a successful unified communications solution.

AVST recommends that enterprise customers design a long term UC strategy that enables an enterprise to deliver productivity enhancing UC applications today and incorporates the following critical issues into their planning:

• Disparate PBX/switching infrastructure
• Transitional IP Telephony (IPT) deployment strategy
• Multiple, disparate and evolving email clients and stores
• Unified messaging (UM) issues: compliance; confidentiality; and capacity
• Legacy voice mail retraining
• Centralized administration
• Extensive legacy call processing requirements
• Ala carte feature delivery for different segments of workforce
• Virtual desktop to maximize mobile worker productivity
• IT flexibility

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