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CallXpress User Group FAQ and Policies |
| CallXpress User Group Frequently Asked Questions |
| What purpose does the CallXpress User Group serve? |
The purpose of the CallXpress User Group is to provide a forum for CallXpress users with current XpressCare contracts to share information and contribute to the development of AVST products.  |
| Who can join the CallXpress User Group? |
| The User Group is for customers only. Resellers cannot register for access. Additionally, you must be a current CallXpress user to register as a User Group member– a valid CallXpress serial number and XpressCare contract is required when you sign up. |
| How do I join the CallXpress User Group? |
| Membership in the CallXpress User Group is free for all CallXpress customers with current XpressCare contracts. You must complete the online registration form in order to join the CallXpress User Group. |
| Why should I join the CallXpress User Group? |
| One of the main benefits of group membership is participation in the CallXpress online community which will allow users with current XpressCare contracts to collaborate with their peers via the web. In addition, CallXpress User Group members will receive timely product announcements via e-mail, special discounts and an invitation to attend an annual end user conference hosted by AVST where members will be able to learn from AVST product professionals, submit issues of concern and contribute to the development of AVST products. |
| What is the Customer Advisory Council and how can I join? |
| The Customer Advisory Council (CAC) is comprised of AVST staff members and a cross section of CallXpress customers. The mission of the CAC is to clearly define the business, service and technical requirements of the CallXpress User Group, and to provide advice regarding the nature and priority of AVST products, services and development efforts. Membership in the CAC is by invitation only. CAC officers will be elected each year by CallXpress User Group members. |
| If I do not renew my XpressCare contract, will my User Group membership expire? |
| You will be given a 30 day grace period to renew your XpressCare contract. After 30 days, your User Group membership will expire and you will no longer have membership access to the CallXpress User Forum. Expired members will need to re-register for the CallXpress User Group once their XpressCare contract has been renewed.
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| User Preferences and Forum Settings |
| How do I change my forum settings? |
| You can change your forum settings, profile information, registration details, etc. from your Member Control Panel Menu, once you have logged into the Forum. You will be able to control many aspects and access member features from this central menu. |
| Forum Times and Dates are not set to my local time |
| The time used in the Forums has been set by the Forum Administrator. To change the Times and Dates to your own local settings then simply edit your 'Forum Preferences' through your Member Control Panel Menu, and set by how many hours the time is offset from your own local time. The Forums are not designed to adjust between standard and daylight saving times, so you may need to adjust the time offset in your Forum Preferences during these months. |
| What does my rank indicate? |
| Ranks in the forums indicate which user group you are a member of and to identify users, for example, moderators and administrators may have a special rank. Depending on the setup of the forum you may be able to use different features of the forum depending on which rank you belong to. |
| Can I change my rank? |
| Normally you can not, but if the forum administrator has setup ranks using the ladder system you may be able to move up groups in the forum by the number of posts you have made. |
| What web browser can I use for this forum? |
| You can use this forum with almost any web browser that supports XHTML and JavaScript. For full functionality we recommend that you use Internet Explorer 7+, Firefox, Opera 9+, and Netscape 9+. Safari and versions of Internet Explorer prior to version 7, will run but with reduced functionality.
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| Posting Issues |
| How do I post a message in the forum? |
| To post a message in the Forums click on the relevant button on the forum or topic screens. Depending on how the forum administrator has setup the forum depends if you need to login first before you can post a message. The facilities available to you in each of the forums are listed at the bottom of the topic screen. |
| How do I delete posts? |
| Unless you are a Forum Moderator or an Administrator you can only delete your own posts and only if the forum has been setup with the relevant rights for you to be able to delete your post. If someone has replied to your post then you will no-longer be able to delete it. |
| How do I edit posts? |
| Unless you are a Forum Moderator or an Administrator you can only edit your own posts and only if the forum administrator has created the relevant rights for you to do so. When you edit your posts depending on the forum setup, it will display the username, time, and date of when the post was edited at the bottom of the post. |
| How do I add a signature to my post? |
| If the forum administrator has allowed the use of signatures in the forums you can add a signature to the bottom of your posts. To do so you need to first create a signature in your 'Profile Information' through your Member Control Panel Menu, once you have done this you can add your signature to the bottom of your posts by checking the 'Show Signature' checkbox at the bottom of the posting form. |
| How do I create a poll? |
| If you have sufficient rights to create a poll in a forum you will see a 'New Poll' button at the top of the screen on the forum and topic screens. When creating a poll you need to enter a poll question and at least two options for the poll. You may also select whether people can vote multiple times or just once in the poll. |
| Why can I not view a forum? |
| Some forums are setup to allow only certain users or groups of users to access them. To view, read, post, etc. in a forum you may first need permission which only a forum moderator or a forum administrator can grant you. |
| My post is not displayed, is 'Hidden', or 'Pending Approval' |
| This means that you have submitted a New Post or Topic to a forum that requires the a forum admin or moderator to approve your post before it is displayed to other members or the general public. The Post is still available for the member who submitted the Post to edit or delete during this time. |
| Rich Text Editor (WYSIWYG) posting issues |
| If you are using Internet Explorer 5+ (windows only), Firefox, Opera 9+, or Netscape 7+, and if the forum administrator has enabled it you should have a Rich Text (WYSIWYG) Editor to type your messages with. If you find that you are having problems posting using the WYSIWYG editor then you can disable this WYSIWYG Editor by simply editing your profile and selecting to turn off the WYSIWYG Posting Editor. |
| Message Formatting |
| What are BBcodes? |
| Forum BBcodes allow you to format the messages you post in the forums. BBcodes are very similar to HTML except tags are enclosed in square brackets, [ and ], rather than, < and >. You can also disable BBcodes when posting a message. Click here to view BBcodes that are available in the forums. |
| Can I use HTML? |
| HTML cannot be used in your posts, this is done for security reasons as malicious HTML code can be used to destroy the layout of the forum or even crash a web browser when a user tries to view a post. |
| What are Emoticons (Smilies) |
| Emoticons or Smilies are small graphical images that can be used to express feelings or show emotions. If the forum administrators have allowed Emoticons in the forums then you can see them next to the posting form when posting a message. To add an emoticon to your post then simply click on the emoticon you would like to add to your post. |
| Can I post images? |
| Images can be added to your posts, if the forum administrators have allowed uploading of images you can use this to upload an image from your own computer into your message. However, if image uploading is not available then you will need to link to the image that needs to be stored on a publicly accessible web server, e.g. http://www.mysite.com/my-picture.jpg. |
| What are closed topics? |
| Closed Topics are set this way by forum administrators or moderators. Once a Topic is closed you will no-longer be able to post a reply in that topic or vote in a poll. |
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Announcements
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Product News
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Product Bulletin #118: CallXpress Supports Symantec Enterprise Vault for Voicemail Archiving Message archive functionality is now available for CallXpress through integration with Symantec Enterprise Vault, provided by Vault Solutions' Archive Accelerator product. As regulatory compliance requirements become a bigger issue for enterprises around the globe, AVST is actively helping our customers meet this challenge by providing a solution that ensures voicemail messages can be archived, retained and discoverable as needed. |
Server News
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Product Bulletin #117 - Two New CallXpress Servers from NEI The CallXpress E-6000 R3 Server, replacing the CallXpress I-6000 Server, is a high-end 6U rack mount server that delivers the best combination of scalability, processing power, and high availability. The CallXpress C-2400 Server is a scalable 2U rack mount server, ideal for today's small to mid-sized businesses that demand dependability and affordability from its hardware platform. With the addition of RAID, the CallXpress C-2400 Server also delivers a higher level of reliability. This solution replaces the CallXpress V-2000 Server. |
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