CallXpress User Forum http://www.avst.com/forum/ This is an XML content feed of; CallXpress User Forum : Last 10 Posts Sat, 04 Jul 2009 15:58:23 +0000 Wed, 24 Jun 2009 13:18:00 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.50 30 www.avst.com/forum/RSS_topic_feed.asp CallXpress User Forum http://www.avst.com/forum//images_new/avstLogo2.gif http://www.avst.com/forum/ AVST Webinars : Join AVST for an Educational Webinar http://www.avst.com/forum/forum_posts.asp?TID=245&PID=746#746 Author: jross
Subject: Join AVST for an Educational Webinar
Posted: 24 Jun 2009 at 1:18pm

Today's webinar highlighted the ability of CallXpress 8 to not only replace legacy voicemail systems, but also how an organization can use it to migrate to Unified Communications. 
 
The webinar has been recorded and is now available On Demand.  To view the recorded webinar and Q&A, please go to: www.avst.com/r/avst2.asp
]]> Wed, 24 Jun 2009 13:18:00 +0000 http://www.avst.com/forum/forum_posts.asp?TID=245&PID=746#746 General Discussions : fax types in 8.0 http://www.avst.com/forum/forum_posts.asp?TID=223&PID=743#743 Author: dfarmer
Subject: fax types in 8.0
Posted: 23 Jun 2009 at 7:14am

Hi Arwa...

Inbound fax file formats are defined in the RightFax user Inbound Routing tab in RightFax Enterprise Fax Manager.  Supported file formats are DCX, GIF, PCX, PDF, TIFF-G, and TIFF-G4.  If routed to CallXpress, they may be viewed in Web PhoneManager.  For a list of supported file formats that convert for outbound faxing, see the appendix in the RightFax Administrator's Guide or contact us below.  JPEG conversion is standard, but PDF conversion requires the optional PDF Module.  For files whose formats that do not directly convert, they can be printed to the RightFax print driver from any Windows application.
 
- Dave
]]> Tue, 23 Jun 2009 07:14:53 +0000 http://www.avst.com/forum/forum_posts.asp?TID=223&PID=743#743 AVST Blogs : AVST Video Blogs on YouTube http://www.avst.com/forum/forum_posts.asp?TID=247&PID=742#742 Author: jross
Subject: AVST Video Blogs on YouTube
Posted: 22 Jun 2009 at 7:41am

Check out "What's Brewing at AVST"!

ClapTwo new video blogs have been posted on the AVST Blog website:

  • Sneak Peak of CallXpress 8 Web PhoneManager
    Take a tour of CallXpress 8 Web PhoneManager with one of AVST’s software engineers, Adam Warbington. This quick 3 1/2 minute video blog not only highlights the new interface, but it also gives viewers a great overview of how the new availability settings work.
  • Inside Look at CallXpress Digital Networking
    Chris Sullivan, AVST Director of Training and Documentation, once again sat down with some of our software engineers to give our blog readers an inside look at “What’s been brewing at AVST!”
]]> Mon, 22 Jun 2009 07:41:19 +0000 http://www.avst.com/forum/forum_posts.asp?TID=247&PID=742#742 AVST Webinars : Join AVST for an Educational Webinar http://www.avst.com/forum/forum_posts.asp?TID=245&PID=738#738 Author: Moderator
Subject: Join AVST for an Educational Webinar
Posted: 15 Jun 2009 at 10:22am

AVST Live! Migrating Your Legacy Voicemail Solution to Unified Communications
Date: Wednesday, June 24, 2009
Time: 2:00 pm ET/11:00 am PT
Duration: 60 minutes
Presented by Dick Ready, AVST Sr. Sales Engineer
REGISTER NOW
 
This educational Webinar will explore benefits and risk associated when transitioning from your legacy voicemail system to Unified Communications. CallXpress from AVST has been purposely built to remove the uncertainties that have been associated with this transition. The CallXpress platform is one of the industry's most popular and respected replacement strategies for legacy voicemail replacement for systems such as Octel Aria and Serenade (VMX), Mitel NuPoint with Centigram interface, Avaya INTUITY AUDIX, and Nortel Meridian Mail.
 
The hour-long session will be interactive in nature, with audience polls and ample time allotted for Q&A from the audience. Attendees will leave the session with an understanding of what is driving businesses to adopt Unified Communications, and how these same drivers may be at work in their own enterprise.
 
To register for the "Migrating Your Legacy Voicemail Solution to Unified Communications," Webinar please visit www.avst.com/r/avst2.asp.
]]> Mon, 15 Jun 2009 10:22:55 +0000 http://www.avst.com/forum/forum_posts.asp?TID=245&PID=738#738 General Discussions : Unified Messaging Problems http://www.avst.com/forum/forum_posts.asp?TID=242&PID=732#732 Author: sclaverie
Subject: Unified Messaging Problems
Posted: 10 Jun 2009 at 5:24pm

Hi Dave.

The UM is server based as CallXpress pushes the message to our exchange server.  The person is calling directly form their extension from their desk and leaving a message in my box when prompted. I will run a report per your instructions and see what I get.  Thanks.
]]> Wed, 10 Jun 2009 17:24:48 +0000 http://www.avst.com/forum/forum_posts.asp?TID=242&PID=732#732 General Discussions : Unified Messaging Problems http://www.avst.com/forum/forum_posts.asp?TID=242&PID=731#731 Author: dfarmer
Subject: Unified Messaging Problems
Posted: 10 Jun 2009 at 4:41pm

It’s not clear what type of UM (server or client-based) you and/or your users have implemented, or how they are leaving you messages, but for starters, you should be able to isolate whether this is a message creation or delivery issue.

 

1.      Review the specific actions these users take when leaving (creating?) the phantom messages.  Pinpoint the time(s) of message creation.

2.      Run the Message Log Report in the CallXpress Reports client utility to confirm their creation from the CallXpress perspective.  The Message Log report displays activity on messages—when they were created, listened to, saved, and deleted.

3.      Logon to your mailbox via the telephone to compare message presentation against results via Outlook.

 

]]> Wed, 10 Jun 2009 16:41:38 +0000 http://www.avst.com/forum/forum_posts.asp?TID=242&PID=731#731 General Discussions : Unified Messaging Problems http://www.avst.com/forum/forum_posts.asp?TID=242&PID=730#730 Author: sclaverie
Subject: Unified Messaging Problems
Posted: 10 Jun 2009 at 1:42pm

This is a unique problem.  We are an exchange campus with outlook as our client.  I am able to receive messages in my inbox from outside callers and others on campus or from the VM system who do not use UM, but if someone is set up as a UM user in CallXpress and leaves me a message, I do not get their message in my inbox.  What might be the conflict here.  Any help would be appreciated.



]]> Wed, 10 Jun 2009 13:42:23 +0000 http://www.avst.com/forum/forum_posts.asp?TID=242&PID=730#730 AVST Blogs : Why Upgrade to CallXpress 8 http://www.avst.com/forum/forum_posts.asp?TID=241&PID=727#727 Author: avstforum
Subject: Why Upgrade to CallXpress 8
Posted: 10 Jun 2009 at 11:00am

Looking to upgrade to CallXpress 8? Get the facts about the most significant and feature rich release in the history of AVST. Check out these important features such as high availability, scalability, centralization, cost savings, mobility and more.
 
Click here to learn more about why you should upgrade to CallXpress 8.
]]> Wed, 10 Jun 2009 11:00:01 +0000 http://www.avst.com/forum/forum_posts.asp?TID=241&PID=727#727 General Discussions : finding specific wave files http://www.avst.com/forum/forum_posts.asp?TID=239&PID=722#722 Author: MarjM
Subject: finding specific wave files
Posted: 04 Jun 2009 at 11:15am

We have a staff member is a plain old voicemail box, no unified messaging.  They have been saving messages from a specific individual that may be needed for legal reasons.  How do we determine which wave files are from her voicemail box?
 
Any help is much appreciated.
]]> Thu, 04 Jun 2009 11:15:56 +0000 http://www.avst.com/forum/forum_posts.asp?TID=239&PID=722#722 General Discussions : fax types in 8.0 http://www.avst.com/forum/forum_posts.asp?TID=223&PID=697#697 Author: Arwa Ali
Subject: fax types in 8.0
Posted: 07 May 2009 at 3:19pm

To 8.0 users,
 
We're on 7.91 and wonder if the fax file format changes from it's current "tif" to something
else after we upgrade to 8.0?  Do we have the option to change the format now in 7.91?  If so, where?
 
In Web PhoneManager, will we have the option of viewing faxes as PDF's, jpegs, etc?
 
Our RightFax users currently only have the ability to send word, excel and csv files.  Will they be able to send PDF's and jpegs with the 9.4 upgrade for RightFax?
 
Thank you,
Arwa
 
]]> Thu, 07 May 2009 15:19:01 +0000 http://www.avst.com/forum/forum_posts.asp?TID=223&PID=697#697