5 Steps to Future Proofing Your Nortel Communications System

Step 1: Protect and Extend Your Existing Nortel PBX Investments

Now more than ever, it's important to invest in applications that can support your existing Nortel circuit-switched PBX solution and IP-PBX solution, as well as the solution you choose in the future. While you can't afford not to think about your future Nortel replacement strategy, performing a massive technology refresh overnight is probably not an option. CallXpress facilitates a painless migration with the following benefits:

• Name your telephony system — CallXpress integrates with it. CallXpress offers the broadest interoperability of any enterprise class solution with over 250 TDM, IP-PBX, and Centrex integrations to Nortel, Avaya®, Alcatel®, Cisco®, NEC®, Siemens®, Mitel® and more.
• AVST offers a Future Proofing Guarantee. We understand the PBX you have today might not be the one you have tomorrow. Our Future Proofing Guarantee provides a free PBX software integration when you are ready to transition to IP or planning a change to your existing switch.
• CallXpress uniquely supports up to 10 different telephony integrations on a CallXpress system.

Step 2: Select a Reliable and Proven Solution

Customer loyalty is one reason why CallXpress has such a long history. First introduced nearly 30 years ago, and continuously developed to incorporate new technology, CallXpress offers the most complete messaging feature set to today's organizations. AVST has a relentless pursuit of quality with the agility to respond quickly to customers' needs. As a result, CallXpress was recently ranked as the #1 primary voicemail system most in use.

AVST's experience includes:

• Nearly 30 years developing Voicemail and Call Processing solutions
• Over 15 years developing Unified Messaging solutions
• Over 10 years developing Speech solutions
• Extensive network of worldwide resellers
• Supporting thousands of platforms deployed worldwide with over 10 million end users

Step 3: Invest in a Replacement that Delivers a Strong ROI

Look for a replacement to your current voicemail system that offers a flexible solution for integrating, automating and improving your business processes. CallXpress was built to achieve maximum return on investment by:

• Minimizing training by mimicking the Telephone User Interface (TUI) of your Nortel Meridian Mail, Octel® Aria®, Octel Serenade®, and other popular first generation voicemail systems
• Leveraging the global administration capabilities of the CallXpress platform to reduce administrative cost
• Automating information delivery accessible to customers 24 x 7
• Allowing for customized IVR applications such as bank by phone, financial reporting, campus directory, 24-hour technical support line, and employee locator
• Providing notification to customers of timely information
• Intelligent routing of calls
• Streamlining message management through unified messaging

Step 4: Centralization and Consolidation

CallXpress fits all types of infrastructures. You might have one PBX and one voicemail system per physical site – or a centralized voicemail platform. Whether your telephony infrastructure is distributed, centralized or a hybrid of the two, CallXpress offers advantages over competitors' products by allowing you the flexibility to set up the system that works best for your company now and in the future.

Step 5: Built for UC Readiness

The CallXpress flexible “a la carte” licensing capabilities allow your organization to deploy advanced call processing and voicemail functionality today while activating future Unified Communications features such as unified messaging, notification, fax, speech, and personal assistant over time.