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Introducing CallXpress 8.1

CallXpress 8.1

AVST has been designing and delivering best in class communications solutions for nearly three decades with the most extensive telecom and IT interoperability on the market. AVST's flagship product, CallXpress®, is well-known throughout the communications industry as a highly reliable and interoperable Unified Communications Platform.

CallXpress 8.1:

  • Sets a new benchmark in reliability by combining survivability, high availability and remote disaster recovery;
  • Transforms enterprise productivity by introducing UCConnect™, an open development framework to build applications which can improve human efficiency, enhance the customer experience and streamline business processes;
  • Propels AVST's leadership in unified messaging by supporting Google Gmail and other secure IMAP e-mail servers, Microsoft Exchange 2010, and Lotus Notes 8.5.
  • Certified for use with VMware® vSphere™ 4, the industry's leading virtualization platform.

Enterprise Resiliency

An important part of any enterprise IT strategy is continuous application availability. CallXpress 8.1 extends the platform's existing high availability options and supports enterprise disaster recovery initiatives by adding Neverfail's remote tertiary functionality to protect the CallXpress System Server against downtime. CallXpress now supports up to 20 survivable Call Servers while providing an overall system architecture that enables application centralization and a single point of administration.

CallXpress offers a variety of deployment options:

  • Multi-Server Architecture (System Server and Multiple Survivable Call Servers)
  • Multi-Server Architecture with Neverfail High Availability
  • Multi-Server Architecture with Neverfail Disaster Recovery
  • Multi-Server Architecture with Neverfail High Availability and Disaster Recovery

CallXpress 8.1 Enterprise Resiliency Movie

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Introducing CallXpress 8.1

AVST has been designing and delivering best in class communications solutions for nearly three decades with the most extensive telecom and IT interoperability in the market. Their flagship product CallXpress is well known in the industry as a highly reliable and highly interoperable unified communications platform. This latest release CallXpress 8.1 keeps you on the cutting edge, setting a new benchmark in reliability by combining survivability, high availability and remote disaster recovery into a highly resilient platform.

Transform your enterprise productivity by using the UCConnect open development framework to build applications that improve human efficiency, enhance the customer experience, and streamline business processes. AVST further extends its leadership in unified messaging with added support for Google Gmail and other secure IMAP e-mail servers and services, as well as Microsoft Exchange 2010 and Lotus Notes 8.5.

Now let's take a more in depth look at the resiliency of the CallXpress platform.

It all starts with AVST's Multi-Server Architecture which is made up of a mixture of two basic components: a System Server and Call Server. In this newest release, AVST supports up to 20 Call Servers, with up to 384 ports, making CallXpress an ideal solution for multi-site enterprises that need a centralized -- reliable messaging solution.

The Call Servers act as the workhorses that handle the real-time functions on the CallXpress system such as answering calls, taking messages, and performing call processing tasks. By distributing calls across multiple Call Servers, there is a built-in fault tolerance since each Call Server is self contained. If any of the Call Servers fail, there is a reduction of port capacity, but no loss of functionality. CallXpress will continue to take and place calls.

Call Servers are connected to a System Server, which acts as the brain and contains all of the processes and components that need to be centralized in order for the distributed system to function as a single voicemail system, such as the system database and administration interfaces. Continuing on with this resiliency story is Neverfail. CallXpress with Neverfail High Availability offers a secondary, fully synchronized, uninterrupted hot standby System Server to achieve the highest level of availability.

All changes made to CallXpress on the primary System Server are replicated in real-time to the secondary System Server, including application configuration changes, user messages, recorded names, greetings, announcements, and more. Neverfail continuously monitors the health of the primary System Server, and in the event that it detects a failure, fails over to the secondary System Server automatically. Neverfail ensures that the secondary System Server always has an up-to-date copy of everything that is on the primary System Server, so there is no loss of data or functionality.

CallXpress also offers a Neverfail Disaster Recovery solution, which adds a warm standby System Server at a remote location. This ensures your organization can quickly resume mission critical business operations even after a catastrophic event such as a hurricane, fire, or pro-longed power outage. CallXpress offers a variety of deployment options to support your business continuity initiatives:

  • CallXpress Multi-Server Architecture (made up of a System Server and Multiple Survivable Call Servers)
  • CallXpress with Neverfail High Availability
  • CallXpress with Neverfail Disaster Recovery
  • Or CallXpress with both Neverfail High Availability and Disaster Recovery

The high level of resiliency of CallXpress means it is able to answer the phone, transfer calls, and take messages even while you are doing maintenance on the system, such as adding port capacity or additional features, installing an application or OS update, or even when recovering from a hardware failure. It provides a seamless customer experience.

At AVST, we provide Enterprise class resiliency that you can depend on.

To learn more, please visit us online at: www.avst.com

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AVST Strengthens CallXpress with Virtualization

As enterprises continue to recognize the immediate time savings and resource optimization that comes with virtualization, CallXpress 8.1 now supports VMware® vSphere™ 4, the industry’s leading virtualization platform. Virtualization is a complement to AVST’s comprehensive Neverfail® high availability and disaster recovery solution and strengthens the overall resiliency of the CallXpress platform.

AVST customers can now take advantage of the benefits of virtualization in their CallXpress deployments by reducing the number of servers used to deploy CallXpress applications. CallXpress applications that run on virtual machines include, Call Servers, Web PhoneManager, Message Cache Manager, Integrated Client Access, Digital Networking, and Fax-over-IP.

Support for virtualization bolsters the CallXpress Neverfail high availability and disaster recovery solution by eliminating redundant server components. When a snapshot of the virtual machine is taken, enterprises are able to recover quickly in the event of a failure. For example, if a physical server running a CallXpress application fails, the server can be replaced and the virtual machine is easily restored from the snapshot; enabling a full recovery of the CallXpress application quickly.

Transforming Productivity

Unified Messaging

AVST continues to extend it leadership with CallXpress 8.1 offering support for Google Gmail as well as other secure IMAP e-mail servers and services, Microsoft Exchange 2010, and Lotus Notes 8.5.

The CallXpress Unified Communications (UC) platform has the most flexible unified messaging platform on the market supporting multiple storage models within a single deployment. AVST's experience designing and delivering Unified Messaging solutions to thousands of customers globally since 1993, has led to the development of Five Critical Considerations (5'C) for a successful Unified Messaging (UM) deployment.

UCConnect

For three decades AVST has been transforming individual, group, and enterprise productivity with its best in class communications applications. CallXpress 8.1 takes the productivity-enhancing capabilities of the platform to a new level with the availability of UCConnect, an open development framework including .NET ready tools available for developers to build enterprise-specific unified communications (UC) applications which can improve human efficiency, enhance the customer experience and streamline business processes.

To join the AVST Developer Network, complete this online form and an AVST representative will contact you with full program details. For more information, please contact AVST at ucconnect@avst.com.

“UCConnect is to CallXpress what applications are to the Apple iPhone. It allows us to quickly create vertical specific applications for our customers in less time.”
Rob Simpson, President of Advanced Call Processing, an AVST value-added reseller.

CallXpress 8.1 Feature Highlights

  • Neverfail Disaster Recovery
  • Support up to 20 Call Servers
  • UCConnect
  • Unified Messaging Support:
    • Microsoft Exchange 2010
    • Lotus Notes 8.5
    • Google Gmail as well as other secure IMAP e-mail servers and services
  • Windows 7 Professional Support for End-user and Administrative Client Applications
  • CallXpress Mobile Client

    To view all CallXpress 8.1 specifications,
    click here
  • Multi-language Support for Prompts/Announcement Languages:
    • NA English
    • UK English
    • Arabic
    • Brazilian Portuguese
    • Danish
    • Dutch(Benelux)
    • European Spanish
    • Finnish
    • French
    • German
    • Italian
    • North American Spanish
    • Norwegian
    • Russian
    • Swedish