AVST News

Introducing CallXpress 8.2

CallXpress 8.2

AVST expands workforce mobility with the newest release of its flagship Unified Communications (UC) solution, CallXpress® 8.2.

Highlighted Features:

  • AVST Mobile transforms the most popular smartphone devices into your very own Personal Assistant. Got an Android™ or iPhone®? Learn how AVST turns into your trusted business companion.
  • Intelligent Gateway for Microsoft® OCS / Lync™ provides you with a perfect solution to connect your robust telephony infrastructure with Microsoft Lync/OCS.
  • Extend Telephony Interoperability by integrating with Avaya® IP Office and ShoreTel® ShoreGear® using SIP. Additionally, the Avaya Communication Manager/Session Manager SIP integration has been enhanced to work with either a SIP trunk or SIP stations.
  • Security Code Reset improves business process efficiency by allowing your employees to securely reset their own mailbox password.

AVST Mobile

Need A Personal Assistant? Transform Your Smartphone Into Your Trusted Companion

Ten years ago mobile devices were used primarily for making and receiving calls. Today, smartphones have revolutionized the way we work. Now, AVST has turned the most popular smartphones into your very own personal assistant. With AVST Mobile for CallXpress, you can take advantage of mobility and boost personal productivity through visual call screening, inbound and outbound dialing with mobile number protection, single number reach, visual access to enterprise voicemail and settings management.

Key Benefits

Runs Natively on the Most Popular Smartphone Devices

  • Android
  • iPhone

Mobile Number Protection

  • All incoming and outgoing calls to your smartphone are routed through CallXpress, which protects your mobile number and displays your corporate phone number
  • Calls can be redirected based on availability settings for single number reach

Single Number Reach

  • Be reached anywhere with a single phone number
  • Maintain a single enterprise voicemail box
  • Manage both personal and business communications on a single device

Place, Receive and Manage Business Calls

  • Place outbound calls from your call log list, address book or keypad
  • Receive inbound calls and manage them through visual call screening

Visual Call Screening

  • Allows for visual identification of incoming calls to determine how to best address each call
  • Visual call screening puts you in control of your calls:
    • Accept the call
    • Reject the call and send to voicemail
    • Acknowledge the caller with a brief message
    • Transfer the call to another device
    • Transfer the call to another person
    • Accept and record the call

Visual Access to Enterprise Voicemails

  • View a list of new and saved voicemails
  • Synchronize with your business voicemail mailbox
  • Requires CallXpress to be configured using client-based unified messaging

Settings Management

  • Quickly change availability settings while on the go
  • Change voicemail greeting and mailbox settings

How to Download AVST Mobile

Need A Personal Assistant? Transform Your Smartphone Into Your Trusted Companion

Download AVST Mobile for free from the Android Market. AVST Mobile requires CallXpress 8.2 or higher as well as Personal Assistant and Unified Messaging licenses for full functionality.


Intelligent Gateway for Microsoft Lync/OCS

Are you looking to facilitate Lync into your voice landscape? You CAN connect Lync with your robust telephony infrastructure today. CallXpress can be implemented as an Intelligent Gateway to connect Microsoft Lync or Microsoft OCS to existing PBX. We understand that customers today want to keep their reliable telephony infrastructure in place, but are still looking to facilitate the introduction of Lync/OCS into their voice landscape.

The Intelligent Gateway offers numerous benefits without the need for additional client software on users' workstations. These benefits include:

  • Extending the instant messaging and presence capabilities delivered by the Lync/OCS client to also be used as a softphone for the PBX
  • Routing of incoming calls to a user's Lync/OCS client
  • Allowing outbound calls from Lync/OCS to the PSTN