Active Voice To Integrate Nuance Speech Recognition into its Unified Communications Solutions
Voice Access to Messages Makes it Easy to Manage Daily Communications
“For years there has been a striking need to speech-enable voice messaging systems,” said Nancy Jamison, principal analyst for Jamison Consulting, a technology research and consulting firm. “Yet until recently, very few voice messaging vendors have enabled voice navigation for their users. In particular, customers in the small and mid-sized market seeking to own a speech-enabled voice mail system have been left without an affordable solution. With this announcement, Active Voice is bringing a distinct advantage for their customers to the market.”
The integration of Nuance’s speech recognition technology with the Kinesis and Repartee for Windows 2000 products will empower customers with greater control over their messages. Mobile and virtual workers will be able to access their messages and modify mailbox settings such as greetings, message notifications and delivery options from the telephone using natural voice selections. For example, subscribers can say, “play new messages” and “archive this message,” instead of selecting numbers from a standard telephone keypad. By using speech recognition, Kinesis and Repartee for Windows 2000 users will be able to quickly retrieve and respond to their messages from virtually any location.
“Nuance’s speech recognition technology fits in perfectly with Active Voice’s unified communications strategy,” said Mike Prescott, Active Voice’s vice president of marketing. “Our vision of a complete unified communications solution is centered around mobility features such as access to messages, contacts, calendars, database information, voice activated dialing, and call control functionality. These future capabilities will give our customers the ability to respond quickly, flexibly, and with total control of their communications, whether they are in the office or on the road. By incorporating affordable speech recognition into our products, we are able to provide an even better customer experience by giving people easy access to their communications.”
“We are excited to work with Active Voice to provide speech recognition capabilities for its unified communications products,” remarked Lynda Smith, vice president and chief marketing officer of Nuance. “Speech provides customers with the utmost in productivity and flexibility – enabling them to get the information they need, when and where they need it. Combining Nuance’s speech recognition software with Active Voice’s strong unified messaging platforms will provide powerful, more complete communications solutions that greatly improve how individuals manage their daily communications.”
About Kinesis and Repartee for Windows 2000
Kinesis uses the power of Microsoft® Exchange® and Windows 2000 to deliver voice mail and unified messaging into a Microsoft BackOffice® environment. Kinesis offers Active Voice's ViewCall® module that allows users to handle live telephone traffic from the desktop. Users can also access their calendars and listen and reply to e-mail using the latest Text-to-Speech technology. Kinesis is convergence-ready, as it can support both IP (Internet Protocol) and traditional telephone systems simultaneously. Kinesis can scale from four to several hundred ports in a clustered configuration, which is critical for supporting large enterprises and multi-site corporations.
The Repartee for Windows 2000 family of voice mail and unified communications solutions provides advanced messaging capabilities for small to mid-sized organizations. The Repartee for Windows 2000 products allow users to access their communications through either the telephone or computer. Built upon the robust Windows 2000 operating system, the Repartee for Windows 2000 products provide users with powerful desktop and call control functionality, thereby increasing productivity and improving customer service.
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
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