Active Voice Introduces New Seven Speech Recognition System
Speech Enabled Application Provides Easy Access to Company Directory Information
“The introduction of Seven represents a significant milestone in our strategy to incorporate speech capabilities throughout our product lines,” said Mike Prescott, Active Voice’s vice president of marketing. “These new capabilities will make our products easier to use and more intuitive, paving the way for higher-level, Personal Assistant-like functionality, such as interacting with schedules, contacts and corporate information.”
The Seven product is a Microsoft® Windows® 2000 Server-based Automatic Speech Recognition (ASR) system that acts as a virtual telephone operator, providing callers with virtually anytime, anywhere access to company directory information. Without having to call the receptionist, look up numbers in directories or check e-mail contact lists, callers can simply dial Seven to be connected to a person whose number is available in the directory database. Seven asks callers to say the name of the person they wish to speak to, retrieves the name from a database, and then connects the caller to the appropriate extension. Seven uses advanced speech recognition software from Nuance® Communications, Inc. and the high-quality ScanSoft® RealSpeak™ text-to-speech engine for more accurate name confirmation. Seven provides workers a convenient and efficient way to reach their colleagues whether they are working from the office or a remote location. Seven can also be configured to provide external callers with access to a company’s employee directory through a voice-enabled menu.
“For many years, pricing has been a main inhibitor into the speech market,” said Blair Pleasant, president and principal analyst of technology research and consulting firm, COMMfusion, and associate consultant for the PELORUS Group. “Seven is a good example of a product that is aggressively priced in its market space. It could potentially open the whole industry to speech capabilities.”
Seven can benefit organizations by eliminating the need for costly directory services because it gives every caller easy access to all internal telephone extensions, as well as frequently dialed external numbers.
“Callers can simply dial Seven instead of spending time searching company directories or calling the telephone operator,” added Prescott. “This provides not only increased convenience for the caller, but can also provide hard dollar savings for an organization. By using Seven, businesses no longer need to spend valuable resources on updating and publishing lengthy company directories.”
In addition, the Seven application can be connected to any telephone switch. It uses a simple telephone extension to connect and does not require any integration to the switch, making deployment easier, more reliable and cost-effective. The names and telephone numbers of an organization’s employees are stored within a database, which can be imported from the PBX directory. Additional directory information or alternative spellings can be easily added to the Seven database using a Windows-based graphical user interface.
Seven is available as a 2-8 port system and can scale from 250 to 3000 names. It supports U.S. English, French and Spanish. When the bilingual or multilingual option is installed, Seven can serve two or more callers at the same time in different languages. Active Voice will begin shipping Seven on September 17, 2003. Seven is currently available through Active Voice’s office in the Netherlands.
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
AVST Unified Communications - 2 minute movie about AVST: