UK’s Portman Building Society Uses AVST’s CallXpress® to Unify Communications Across Hundreds of Branch Offices
Leading Unified Communications Product Helps London-based Organization Increase Employee Productivity and Deliver First Class Service to its Clients
Customer service continues to be a top priority for mortgage banking, investment and insurance companies. In such a competitive business sector, the challenge is to attract and retain customers. With mergers and acquisitions constantly taking place, a key communications requirement is to ensure consistency through the integration of the different types of systems including PBXs, contact centers and voice mail. In order to stay competitive, Portman decided it needed to upgrade its existing corporate communications system to include a unified messaging application that would combine all of these aspects in an affordable, easy-to-use solution.
After discussing these requirements with Avanquest, an expert supplier of leading-edge, best-of-breed corporate solutions and a qualified reseller of AVST products, Portman selected AVST’s CallXpress unified communications solution. David Lincoln, group networks manager at Portman, said, “Key factors in our decision to go with CallXpress were its ability to run in a Microsoft Mail environment with a simple migration path to Microsoft Exchange, and the ability to integrate with our Lucent SDX INDeX switches.”
Avanquest installed a 20-port CallXpress system with DPNSS integration along with a 12-port RightFax™
“The productivity of our workers has improved across the board,”
“CallXpress bridges the gap between voice and electronic messaging by tying voice processing and PBX integration into a standard e-mail infrastructure,” said AVST’s Vice President of Marketing,
CallXpress combines voice, fax and e-mail messages in one inbox and makes them accessible via telephone, wireless device or computer. Users do not have to be in the office or logged onto a computer to access their e-mail. They can receive and respond to messages anywhere, anytime. That means customers aren't left waiting, mobile workers are accessible and urgent messages are available right away. This greatly increases service levels and also provides a consistent corporate interface to the customers.
CallXpress is available through AVST’s established reseller channels. To contact an Authorized AVST Reseller, please visit http://www.avst.com/products/callxpressMessaging/howtobuy.asp.
Portman Building Society is the third largest building society and thirteenth largest mortgage lender in the
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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