Maine Medical Center Uses Active Voice’s Kinesis Unified Communications System to Help Streamline Communications for Thousands of Employees
Flexible Unified Communications Product Helps Multi-Site Healthcare Facility Improve Employee Productivity and Deliver Quality Patient Care
Like in many healthcare organizations, effective communication among employees is critical when patients’ lives are at risk. MMC desperately needed to replace its existing voice mail systems that were aging and reaching end of support. In addition, the hospital needed a messaging solution that would help streamline communications between staff and medical personnel regardless of the PBX locations on campus.
“Both of our voice mail systems were either retired or approaching retirement by their manufacturers,” explained Timothy Clement, telecommunications analyst for Maine Medical Center, “and because of proprietary protocols, our voice mail systems could not easily communicate with one another, which made it difficult for employees around campus to leave messages for one another.”
Clement noted, “The challenge was finding a cost-effective messaging solution that could integrate seamlessly with both of our switch platforms and provide flexibility as we migrate users from one PBX to the other. We also wanted a system that was reliable, scalable and easy to use.”
After investigating whether to purchase costly proprietary messaging systems for each switch, MMC selected Active Voice’s Kinesis unified communications solution in the end. “We chose Active Voice’s Kinesis system because, unlike other unified messaging systems today, it can support a myriad of switches,” noted Clement. “We also knew that Active Voice had a strong reputation for developing quality systems that would be supported for many years. The Active Voice Kinesis unified communications system was the right choice for us because the price was better than alternative solutions, plus it offered multi-switch support, a flexible architecture, and an intuitive user interface.”
A dedicated system engineering team from Active Voice installed two Kinesis servers –one for each of MMC’s existing switches – that shared a common voice mail directory and database. “This combined solution now serves as one single voice mail system with a single point of administration and redundancy capabilities,” said Tom Manea, system engineer for Active Voice.
The Kinesis configuration has proven extremely valuable to MMC because employees can now leave messages for one another no matter what PBX they are using. “This configuration has completely met our needs,” said Clement. “With the Kinesis servers in place, our systems can now communicate with each other and we have seen real productivity benefits. Plus, since the Kinesis servers share a common interface, making adds, moves and changes is easier and faster now, which is a huge time saver.”
In addition, MMC was also able to save on costs by purchasing a messaging solution that could support a multi-switch environment today and support the migration of users in the future. “Because of the modular design of Kinesis, this configuration will allow seamless migration when MMC begins moving users from one PBX to the other over the next few years,” explained Manea.
Clement continued, “Installing the two Kinesis servers has been much more cost-effective than purchasing a proprietary system for each switch which would have cost us up to four times as much.”
“MMC is a great example of how our Kinesis unified communications system can work in a multi-switch environment where adding a proprietary messaging system might not be the best solution,” said Mike Ridgeway, director of marketing for Active Voice. “By implementing our Kinesis product, MMC is able to focus on what it does best – providing quality patient and family care for the people of New England.”
Active Voice’s Kinesis unified communications system is ideal for organizations like hospitals and healthcare facilities that experience heavy message volume and have many users across multiple locations. Kinesis helps to streamline communications by allowing users to access and manage their voice, fax, and e-mail from the desktop PC, through a touch-tone telephone, or over the Internet. The Kinesis system integrates with a wide variety of telephone systems and can scale to several hundred ports on a cluster of servers, allowing it to handle hundreds of callers simultaneously. In addition, the modular design of Active Voice’s Kinesis solution allows for a high level of flexibility, reliability and scalability, all common concerns for large organizations.
The Active Voice Kinesis product is available through Active Voice’s Authorized Reseller channel and international offices. For more information, please contact Active Voice Sales Support at email@example.com or call 1-800-284-3575.
About Maine Medical Center
Maine Medical Center is a nonprofit, private corporation governed by volunteer trustees from the communities we serve. MMC serves as a community hospital for the people of greater Portland, Maine and as the premier tertiary care center for northern New England. The hospital has 606 licensed beds, and provides comprehensive inpatient services in all medical specialties. Centers of excellence are being developed in cancer care, heart care, children's services, and other areas, building from existing excellence in multi-disciplinary services. For more information, please visit http://www.mmc.org.
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