City of Fountain Valley Modernizes its Communications System with Active Voice’s Seven Speech-Enabled Auto Attendant Solution
Local Government Office Deploys Speech Application to Help Improve Community Service
“Our number one priority is providing superior service to the citizens of Fountain Valley,” said Lee Pratt, Information Systems Manager for the City of Fountain Valley. “We saw a need for a more efficient and streamlined communications system that would provide better public and internal access to information and services. It was a simple case of using technology to help solve our communication challenges.”
In consultation with Active Voice reseller, Digital Telecommunications Corporation, the City chose Active Voice’s Seven system over other products on the market. “We receive a high volume of calls per month from both our constituents and employees, many of whom experience long wait times for the receptionist,” explained Pratt. “We needed a cost-effective solution that could help eliminate our callers’ dial-by-name and zero-out frustration by simplifying the transfer of both external and internal calls. It was also important for us to deploy a solution that allowed callers to speak as they would in normal conversation so that they would feel comfortable using the system. Seven has definitely helped us improve our community service and created a positive impression with the public.”
“In our experience as a systems integrator for over 24 years, this is the first speech-enabled auto attendant application that offers so many benefits,” said Ray Maccani, Vice President of Sales for Digital Telecommunications Corporation. “Seven’s high name recognition accuracy and user-friendly interface can benefit virtually any type of organization. This product stands out because it can integrate with existing equipment, helping to protect a company’s infrastructure investment and generate a rapid ROI.”
Active Voice’s Seven product is an Automatic Speech Recognition (ASR) system designed for organizations in virtually every industry, including the government sector. Seven asks callers to say the name of the person or department they wish to reach, retrieves the name from a database, and then connects them to the appropriate extension. In addition, Seven can easily manage internal calls from employee to employee.
“The Seven system is well-suited to meet the needs of government offices like the City of Fountain Valley,” said Mike Ridgeway, Active Voice’s Director of Marketing. “People can call into the system, just say the name of the person or department they wish to reach, and be connected immediately. Waiting for a receptionist or struggling through a litany of DTMF choices is time-consuming and inefficient. In addition, Seven enables organizations to provide constant access to important ‘information on request,’ such as community events, public safety announcements and hours of operation without utilizing a live operator.”
The Seven product is available through Active Voice’s Authorized Reseller channel. For more information, please contact Digital Telecommunications Corporation in Van Nuys, California at (818) 951-5300 or Active Voice Sales Support at 1-800-284-3575 or firstname.lastname@example.org.
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