AVST News

Banyan Productions Achieves 100 Percent Reliability with AVST’s CallXpress®

Philadelphia-Based Production Company Cites Mobility and Flexibility as Major Benefits of Unified Communications Solution

Foothill Ranch, Calif., January 17, 2007Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of unified communications solutions, today announced that its flagship product, CallXpress, has achieved 100 percent reliability in over nine years at the headquarters of Philadelphia-based Banyan Productions. A production company with clients that include FOX, NBC, Travel Channel, Lifetime, HGTV, Discovery Channel and the Food Network, Banyan Productions selected AVST’s CallXpress in 1997 after searching for an in-house voice mail system to replace its existing Centrex solution.

Key requirements in a voice mail system for Banyan Productions included mobility, flexibility and technology that would grow and evolve with the business.  Initially, Banyan sought a system that offered the basic benefits of standard voice mail and call transfer capabilities.  That was nine years ago.  Today, Banyan is taking advantage of the main features of a unified communications solution, including find-me-follow-me capabilities and the integration of voice mail, e-mail and fax in one box.

According to George Kalman, Banyan Productions’ Director of Information Technologies, “CallXpress is ideal for our production staff – the nature of our business requires frequent travel and access to voice mail and e-mail remotely.  As remote workers, our employees need to have access to everything at their fingertips at all times.  CallXpress is the means to that end for our business and has worked flawlessly for almost a decade.”

CallXpress was introduced to Banyan Productions by Telephone Intelligence, a trusted partner to Banyan and an AVST authorized reseller.  Lou Hansell from Telephone Intelligence recognized the need for a communications solution that would support Banyan’s growing company and its need for an integrated solution that was reliable, easy to use and manage.

“Whether a small to medium business or an enterprise, CallXpress can be tailored to meet the needs of any business in any industry,” said Denny Michael, AVST’s Vice President of Marketing.  “We have designed CallXpress from the ground up taking great care to provide a unified communications solution that is easy to implement, painless to manage and highly reliable.  Banyan Productions is an ideal case study for how the right communications solution can significantly improve a business’ productivity.”

CallXpress is a unified communications solution which delivers world-class call processing, voice messaging, unified messaging and advanced speech applications.  CallXpress increases employee productivity, effectiveness and collaboration at a minimal investment.  With all messages arriving in a single inbox, CallXpress greatly improves message management time.  Its extensive voice mail functionality ensures that all employees receive their messages efficiently and have the ability to answer queries promptly.

With capabilities beyond one-box access to e-mails, faxes and voice mails, Banyan Productions has customized its use of CallXpress to help with other areas of its business and to perform functions that were not imagined possible when the system was sold.  For example, Banyan has various TV shows that require the capture of information from viewers.  Banyan plans to offer viewer call-in voting whereby viewers can ‘vote’ for contestants on a reality show by calling a number that is routed through CallXpress.  From there, CallXpress creates a log file and a program is written that reads that file and dynamically updates a website showing results of the voting process.

“CallXpress is so flexible that we’re able to customize it on the fly and it takes minutes to do so.  I have never heard an employee say that they wish we could do something with our phone system – because everything we’ve tried can be done,” added Kalman.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

AVST Unified Communications - 2 minute movie about AVST:
http://www.youtube.com/watch?v=S0rSSzvRu1E