MedQuist Arms Virtual Workforce with Unified Communications
New Jersey-Based Medical Transcription Provider Relies on AVST’s CallXpress® to Keep Remote Employees Connected
The leading provider of medical transcription services in the
“We wanted to find a unified communications solution that could leverage our existing infrastructure. CallXpress was the perfect fit, offering an easy integration path for both our TDM switch and our new Mitel 3300 IP switch,” said Lauren Johansson, MedQuist’s Manager of IP Telephony Services. “In addition, we needed a centralized solution that worked in a complex environment. A basic requirement was for employees to have the ability to answer voice mail through the ‘corporate platform.’ This meant that they could access messages from any facility without dialing into another switch.”
MedQuist leveraged strong relationships with its partners, including VoIP Networks and AVST, to expand its existing communications platform to support its growing business and new initiative for a virtualized workforce. Today, MedQuist boasts a centralized call center, three TDM switches, eight VoIP switches and two CallXpress systems to support nearly 1,500 mailboxes and over 500 VoIP users. MedQuist expects to have at least 2,000 e-mail boxes by the end of 2007.
According to Chuck Reagan, President and CEO, VoIP Networks, “When we first began our relationship with MedQuist over 10 years ago, they were in need of basic voice mail features like automated attendant and message notification. We quickly realized that their rapid growth and teleworker application demanded much more. In connecting them with AVST, they now have an enterprise platform and solution which will allow them to effectively communicate throughout their organization using advanced features and networking capabilities.”
“We have relied on great partnerships with technology vendors that we’ve worked with for years and have challenged them to innovate not only in the areas of technology, but also customer service and responsiveness,” said Carolyn Caton, MedQuist’s Vice President of Telecommunications. “AVST has proven to be an ideal partner. We are looking to the future and how our communications infrastructure will evolve, and we look forward to working with AVST to meet our new goals for 2007 and beyond.”
In addition to the basic benefits that come with a unified communications solution, MedQuist utilizes CallXpress for its
“We have asked a lot of CallXpress and have been very pleased with the performance of the product,” added Johansson. “In addition, CallXpress is a snap to administer. It takes us minutes to make a programming change, where other systems we’ve seen take up to an hour.”
“MedQuist is not only a leader in its industry, but is also an innovator in virtual workplace environments,” said
CallXpress is a unified communications solution that delivers world-class call processing, voice messaging, unified messaging and advanced speech applications. CallXpress increases employee productivity, effectiveness and collaboration at a minimal investment. With all messages arriving in a single inbox, CallXpress greatly improves message management time. Its extensive voice mail functionality ensures that all employees receive their messages efficiently and have the ability to answer queries promptly.
MedQuist, a member of the Philips Group of Companies, is a leading provider of clinical documentation workflow solutions in support of the electronic health record. MedQuist provides electronic medical transcription, health information and document management products and services, including digital dictation, speech recognition, Web-based transcription, electronic signature, medical coding, mobile dictation devices, and outsourcing services.
About VoIP Networks
VoIP Networks, formerly Worldwide Telecom, provides state-of-the-art telecommunications networks for business and specializes in the design, installation and support of standalone and wide area VoIP networks. In addition, VoIP networks also provides robust hosted VoIP services for the small to mid-size market. VoIP Networks is backed by over 25 years of experience in the telecommunications industry and currently services over 2500 active customers throughout the
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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