AVST News

PepsiAmericas Deploys CallXpress® Unified Communications

AVST’s Flagship Solution Replaces Aging Centigram System at Pepsi Distribution Center

Foothill Ranch, Calif., March 27, 2007 – Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of unified communications solutions, today announced that its flagship product, CallXpress, was chosen to replace an aging Centigram voice mail system at a PepsiAmericas warehousing distribution center based in New Orleans.  CallXpress was specifically selected by PepsiAmericas’ IT department because it minimized the training pain for employees and offered significant time savings for their system administrator.

The Pepsi distribution center that services the greater New Orleans area was using an aging Centigram system that crashed and could not be repaired.  This major distribution center services clients that include large grocery stores, fast food and hotel chains, as well as convenience stores, restaurants, gas stations and any business that sells Pepsi products.  The distribution center is a 24x7 operation with heavy inbound call traffic requiring immediate customer service assistance.  The nature of the business for this Pepsi distribution center dictated that a new communications system must be operational immediately.

CallXpress was introduced to Pepsi by Shared Technologies Inc. (STI), a trusted partner to Pepsi and an AVST authorized reseller.  Because Pepsi was operating without a voice mail system, STI recognized the need for a reliable communications solution that could be fully deployed within a matter of days. 

“The entire process from purchase to operational took only ten days,” said Kevin Mobley, Warehouse Manager of PepsiAmericas New Orleans distribution center. “The most impressive part was that CallXpress installed seamlessly and our employees were able to use it right away.”

PepsiAmericas’ key requirement was that its voice mail system could integrate into their existing Nortel PBX and emulate the old Centigram system so that the company would not have to invest time and money in retraining its workforce.  CallXpress offers the most complete set of migration options from early generation products that are approaching end-of-life. 

“CallXpress mirrored our old Centigram telephone user interface perfectly,” added Mobley.  “The whole transition to our new CallXpress system went smoothly and system administration is so much easier; new mailboxes can be added in a matter of minutes vs. hours.”

Initially, PepsiAmericas sought a communications system that offered the basic benefits of standard voice mail and call transfer capabilities.  But its employees are now taking advantage of a variety of advanced call processing features.  For example, CallXpress offers a multi-level automated attendant that provides more options to callers to help them get to the right extension.  Instead of getting routed to a general line, callers are quickly transferred to the right person who can handle the call most appropriately and efficiently. 

In addition, CallXpress offers a separation between night and day attendant, which was not available with the old Centigram system.  Again, this provides a more efficient means of handling incoming calls; the night message directs callers to the emergency hotline whereas the day message directs them to the appropriate customer service representative.

In the near future, PepsiAmericas plans to rollout unified messaging features offered by CallXpress.  Many Pepsi employees travel extensively in a sales capacity.  By integrating voice messages into Microsoft Outlook® this feature will help them to stay connected while obtaining new business.

“CallXpress can be tailored to meet the needs of any business in any industry,” said Denny Michael, AVST’s Vice President of Marketing.  “We have designed CallXpress from the ground up taking great care to provide a unified communications solution that is highly reliable, and easy to implement and manage.  The PepsiAmericas deployment is a great example of how CallXpress can save a business time and money as well as significantly improve its productivity.”

CallXpress is a best-of-breed unified communications solution that delivers world-class call processing, voice messaging, unified messaging and advanced speech applications.  CallXpress increases employee productivity, effectiveness and collaboration at a minimal investment.  With all messages arriving in a single inbox, CallXpress greatly improves message management time.  Its extensive voice mail functionality ensures that all employees receive their messages efficiently and have the ability to answer queries promptly.

About Shared Technologies, Inc.
Founded in 1974, Shared Technologies Inc. is a recognized national total solutions provider and supplier of converged and IP telephony technology to the national enterprise business community.  Shared Technologies Inc. is a privately held corporation, based in Coppell, Texas, operating in forty-eight markets in the United States.  For more information about Shared Technologies, visit www.sharedtechnologies.com.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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