University of Maryland Baltimore Replaces Octel® System with CallXpress® Unified Communications
AVST’s Flagship Solution Provides New Messaging Functionality and VoIP Migration Capabilities
University officials were introduced to unified messaging by Verizon Business, a trusted partner and AVST reseller. Verizon Business positioned unified messaging as an attractive alternative to their traditional voice mail system that offers new features and functionality that their current Octel system could not provide. The university selected AVST’s CallXpress unified messaging solution because it promised a low cost of ownership, easy integration into their IP switch and low training overhead due to the Octel user interface emulation that AVST offers.
AVST’s CallXpress is a best-of-breed unified communications solution that delivers world-class call processing, voice messaging, unified messaging and advanced speech applications. The immediate benefit of installing the system was its ability to integrate with and emulate the Octel system so that the university would not have to invest time and money in retraining its workforce. CallXpress offers the most comprehensive collection of user interface emulations and migration options, making it the easiest platform to implement with minimal training and interfaces that are already familiar to users.
“We were impressed with how simple it was to convert our Octel system to CallXpress,” said Paul Petroski, Assistant Vice President in the Center for Information Technology Services at the
Although initially the
Another popular new feature is the ability to check e-mail messages over the phone. “CallXpress is changing the way I do business,” added Petroski. “I use the system on my way into work everyday to screen e-mail and delete unwanted messages. Instead of having 60 e-mails when I get to work, I only have to deal with 10-20. CallXpress has made me more efficient.”
With all messages arriving in a single inbox, CallXpress greatly improves message management time. Its extensive voice mail functionality ensures that all users receive their messages efficiently and have the ability to answer queries promptly.
“CallXpress increases productivity and effectiveness at a minimal investment,” said
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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