AVST News

AVST Introduces Broadcast Notification Add-On to CallXpress®

NotifyXpress™ Enables Proactive, Cost-Effective Outbound Customer Communications

FOOTHILL RANCH, Calif., July 10, 2007Furthering its goal to provide solutions that can grow and adapt to the future needs of its customers, Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of unified communications solutions, today unveiled NotifyXpress, a new notification add-on to its flagship unified communications product, CallXpress.

NotifyXpress seamlessly integrates with CallXpress by utilizing the embedded notification engine in CallXpress and without requiring any custom programming.  NotifyXpress enables the recording and delivery of messages to audiences small and large, simply and effectively. Now, businesses of all sizes can deliver tens, hundreds or thousands of personalized outbound phone messages per day to alert and notify individuals of timely, valuable information.

An ideal solution for a wide range of vertical industries including healthcare, education, legal, manufacturing, financial services and government, NotifyXpress is ideal for issuing appointment reminders, emergency message notification, marketing campaigns, sales follow-up, closure announcements and status of services notifications.

According to AVST’s Vice President of Product Management, Tom Minifie, “More and more businesses are actively searching for ways in which to proactively strengthen relationships and communication with customers and employees alike. NotifyXpress is an ideal solution to help improve customer relations and loyalty, with the added benefits of saving a business time and money in terms of manpower and overall operating costs.” Minifie continued, “AVST designed CallXpress to meet the needs of any business in any industry, and NotifyXpress is an excellent add-on that can likewise be tailored to the diverse needs of many vertical markets.”

Additional capabilities of NotifyXpress include:

  • Creation of customized announcements with varying data elements including dates, numbers, and monetary amounts;

  • Configuration of specific time periods during which outbound calls are allowed;

  • Protection of outbound messages via password;

  • Support for do-not-call requests;

  • Configuration of the maximum number of call attempts and failed call retry intervals;

  • Handling of various call transfer scenarios;

  • Reviewing detailed logs of call attempts, retries, and results for reporting;

  • Support for a multi-lingual customer base.

CallXpress is a best-of-breed unified communications solution that delivers world-class call processing, voice messaging, unified messaging, fax, notification and speech-based personal assistance capability.  CallXpress increases employee productivity, effectiveness and collaboration at a minimal investment.  With all messages arriving in a single inbox, CallXpress greatly improves message management time.  Its extensive voice mail functionality ensures that all employees receive their messages efficiently and have the ability to answer queries promptly.

NotifyXpress is available immediately from the extensive network of AVST authorized resellers.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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