City of Phoenix Selects CallXpress Unified Communications Solution to Support 14,000+ City Employees
CallXpress Supports Mission Critical Citywide Communications
Supporting mission critical, citywide communications for departments that include the Police Department, City Hall, the Phoenix Sky Harbor International Airport and the Parks and Recreation Department, CallXpress was selected due to its ability to support very high call volumes – as high as 300,000 in a given month and in some cases, like the Family Services Center, as many as 20,000 calls in an hour. The City of
Ranked as one of the fastest-growing cities,
“We realized early on that in order to meet the needs of our 14,000 users today, we needed to be able to deploy a robust, highly scalable and cost-effective solution in a short period of time and with minimal disruption to our current users who are scattered across more than 40 city departments and functions," said Linda Henderson, IT Supervisor for the City of Phoenix.
As the world leader in telephone user interface (TUI) emulations, AVST solves this problem for any business replacing a legacy voice mail system. Because CallXpress can emulate the TUIs of all of the leading legacy voice mail systems, including Octel Aria®, City staff required minimal training to make use of the new system. Therefore, the transition to CallXpress for the City of
Black Box Network Services understood the complex infrastructure of the City and recommended CallXpress to integrate seamlessly into their environment. They continue to provide first class technical support to the City of
"The biggest challenges the City of
“The City of
A best-of-breed Unified Communications solution, CallXpress delivers world-class call processing, voice mail, unified messaging, fax, notification and speech-enabled personal assistant capabilities to help organizations become more productive. It increases employee productivity, effectiveness and collaboration at a minimal investment. With all messages arriving in a single inbox, CallXpress greatly improves message management time. Its extensive voice mail functionality ensures that all employees receive their messages efficiently and have the ability to answer queries promptly.
About the City of
About Black Box
Black Box® is a registered trademark of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.
With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.
Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.
Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.
Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.
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