AVST News

AVST Continues to Expand in the Healthcare Industry with over 600 Deployments Worldwide

Healthcare Organizations Turn to AVST to Increase Efficiency, Reduce Costs and Enhance Communications with Patients

FOOTHILL RANCH, Calif., May 20, 2008Applied Voice & Speech Technologies, Inc. (AVST) today announced that healthcare organizations around the globe are adopting its flagship product, CallXpress®. Healthcare organizations are under pressure to lower costs and continually work to enrich patient communications.  As a result, over 600 hospitals, clinics and medical organizations worldwide have selected CallXpress to improve their overall communication.

"More and more healthcare organizations are turning to AVST to assist them in replacing existing voice mail systems with next generation communications platforms," said Denny Michael, AVST’s Vice President of Marketing.  "Whether a business is looking to replace an outdated voice mail system or move to unified messaging, and ultimately unified communications, we can provide the technology roadmap to get them to their goal.”

AVST has a successful track record of over 600 worldwide installations including a growing list of large and reputable hospitals and healthcare organizations including Saint Barnabas Health Care System. 

Saint Barnabas Health Care System of West Orange, New Jersey had an outdated Centigram voice mail system that needed to be replaced, but wanted to maintain their existing NEC PBX system.  CallXpress was an ideal choice for them because it emulated the command structure of their previous Centigram voice mail system, which minimized user training after the installation.  Today, over 7,000 users take advantage of CallXpress with eight centers across its hospitals and healthcare affiliates all networked together.

In addition to Saint Barnabas Health Care System, Jamaica Hospital Medical Center, based in N.Y., has been an AVST customer for nearly ten years.  Jamaica Hospital operates a network of medical centers known as Medisys Family Care Centers, a billing facility, an administrative location and Brookdale Hospital in N.Y.  Jamaica Hospital Medical Center has standardized on CallXpress across all locations.

"Many healthcare organizations are in need of a solution that is flexible and can integrate seamlessly with a mixed PBX environment across a host of sites," added Michael.   "We come to these organizations with a solution that meets their needs and we back it with over 25 years of industry expertise and an extensive network of channel partners that provide exceptional service and support.  That’s why CallXpress has been the solution of choice for so many." 

CallXpress is a Unified Communications platform that delivers world-class call processing, voice mail, unified messaging, fax, notification and speech-enabled personal assistant capabilities to help healthcare organizations become more productive.  CallXpress ensures that doctors, nurses and staff can communicate quickly by managing voice, fax and e-mail messages from any location at any time—via laptop, telephone, cell phone or the Internet.  In addition, the platform is the ideal solution to meet healthcare regulatory compliances and replace legacy voice mail systems with the least disruption to their existing IT infrastructure.  As a result, CallXpress offers quick and painless conversions to next generation technology while reducing costs and enhancing the patient experience. 

About Saint Barnabas Health Care System
The Saint Barnabas Health Care System is New Jersey's largest integrated health care delivery system. The System includes more than 22,000 employees (second largest private employer in the state), 4,750 physicians (one-fourth of the state's practicing physicians) and 443 residents who provide treatment and services for more than two million patients annually: 225,000 inpatients and same day surgery patients, 450,000 Emergency Department patients and over 1.5 million outpatients, and 17,500 births.

About Jamaica Hospital Medical Center
Jamaica Hospital Medical Center (JHMC) is a 387-bed, not-for-profit teaching hospital that serves a population of over 1.2 million residents in Queens and eastern Brooklyn. JHMC offers an array of both inpatient and outpatient services including an Emergency Department and Level I Trauma Center that treats over 110,000 patients per year and features a Chest Pain Center and separate Pediatric Emergency Department. The hospital's network of Ambulatory Care Centers provides care for over 360,000 patients throughout the community every year.

JHMC also features full service departments of Medicine, Surgery, Pediatrics, Obstetrics & Gynecology and Psychiatry. The hospital's comprehensive Rehabilitation Department includes one of the only Traumatic Brain Injury (TBI) Units in the region.

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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