AVST News

Manatee County Expands Deployment of CallXpress® to Support Network Disaster Recovery Strategy

New Version of CallXpress Provides Enhanced Digital Networking and Single Point of Administration to Manage Multiple Sites in Florida County

FOOTHILL RANCH, Calif., July 30, 2008Applied Voice & Speech Technologies, Inc. (AVST) today announced that CallXpress 7.91, the newest version of its flagship Unified Communications solution, was selected by Manatee County, Florida to enhance and expand the existing deployment of CallXpress throughout the County’s offices.  CallXpress 7.91 delivers a host of new capabilities and features that address the needs of multi-site organizations demanding greater capacity, interconnectivity and interoperability with the latest IP-PBX, groupware and server technology.

In the wake of Hurricane Katrina, Manatee County developed a disaster recovery strategy that included the decentralization of the County’s communications infrastructure to protect their multi-site organization from a catastrophic county-wide communications failure.  The enhanced digital networking capabilities of CallXpress 7.91 enabled Manatee County to efficiently and economically network four discrete CallXpress systems to form one large County-wide “virtual” system.  This architecture provided the necessary assurance that if one system went down, the remainder of the County’s communications network would remain operational.  In addition, the new global administration capabilities of CallXpress 7.91 greatly simplified maintenance by enabling the County’s IT staff to simultaneously manage all four geographically distributed CallXpress systems from a single global view.

With 1,700 employees located at many sites across the County and over 5,000 mailboxes spread across four geographically dispersed County locations including County Administration, Judicial Center, Public Safety and Utility Operations, enhancing the survivability of the County’s communications network has been a critical initiative.  The new digital networking capabilities of CallXpress 7.91 enabled the County to more efficiently and economically network multiple systems together and send messages back and forth across these systems transparently.  In the event of a catastrophe or failure at one site, the majority of the network remains intact.

 “We were one of the first AVST customers to upgrade to CallXpress 7.91,” said George Igartua, Telecommunications Manager for the Manatee County Government.  “Completing the upgrade has added resiliency to our network, simplified system administration and protected mission-critical operations by taking us away from a centralized system.”

CallXpress 7.91 has also provided the County with a significant cost savings in network hardware.  CallXpress’ new networking architecture includes increased capacity and the elimination of separate digital networking servers for each system location.  In the case of Manatee County, this reduced the number of servers required to run the CallXpress network from eight to five – a substantial cost savings in terms of hardware and ongoing maintenance.

Manatee County officials were first introduced to CallXpress by Southeastern Telecom, Tampa Branch in 2005 when the County was replacing its outdated legacy voice mail platform.  Southeastern Telecom positioned CallXpress as an attractive alternative to Manatee County’s legacy voice mail system.  As a long term AVST reseller, Southeastern Telecom knew that CallXpress would provide the County with the next level of communications functionality while enabling the County to deploy the CallXpress platform’s extensive Unified Communications capabilities at their own pace.

 “CallXpress 7.91 has offered Manatee County the ability to protect their multi-site organization from a catastrophic network communications event, while delivering significant savings in network hardware,” said Denny Michael, AVST’s Vice President of Marketing.  “The Manatee County deployment is a great example of how one government entity has leveraged the latest version of CallXpress to economically enhance their communications network survivability while simultaneously easing the traditional, time consuming burdens of IT administrators.”

About AVST

With more than 35 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based, enterprise-class Unified Communications (UC) solutions.

Our mission is to design, deliver and support communications solutions that transform the productivity of individual workers, teams and enterprises while leveraging the value of their existing and evolving IT infrastructure.

Thousands of businesses worldwide rely on AVST's advanced voice, mobility, team communications and business process UC solutions to meet their mission-critical communications requirements. The world-class interoperability and flexibility of AVST's UC platform provides a future-proofed bridge to their digital future.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada, the United Kingdom, and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners, please visit www.avst.com or you can follow us at Twitter, Facebook or LinkedIn.

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